Ezell's Famous Chicken Reviews: Is It Legit?

Customer Experience

Positive experience56.3% of reviews
Neutral12.5% of reviews
Negative experience31.3% of reviews

~ Based on 16 written reviews from the US App Store.

Is Ezell's Famous Chicken Safe?

Ezell's Famous Chicken appears safe based on user ratings. AppsHunter Safety Score for Ezell's Famous Chicken is 97/100.

This assessment is based on 1,153 user ratings, with an App Store average of 4.9/5.

Safety Analysis

96.9% of ratings point to a safe experience
1.3% of ratings suggest some concerns
1.8% of ratings point to a risky experience

~ Based on 1,134 App Store ratings for Ezell's Famous Chicken.

Is Ezell's Famous Chicken Legit?

Ezell's Famous Chicken appears to be a legitimate app. AppsHunter Legitimacy Score for Ezell's Famous Chicken is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

They fixed my only issue 👍

Delivery works now!!

Response from developer

We're really sorry to hear delivery isn't working for your address — that's genuinely frustrating, especially when you're so close to us. We want every guest to have a seamless experience, and we understand how disappointing this is. Please reach out to our support team so we can look into this and make it right.

Superb customer service

It’s not often that you go to a chicken spot and get treated with upmost respect with a lot of patience and great hospitality!

Props to whoever is manager at this location you are training them good

Delivery not available due to Thanx

The new app run by Thanx will not deliver to addresses that are within 2 miles, meaning I can’t order delivery from Ezells anymore. Terrible

Response from developer

We're really sorry to hear delivery isn't working for your address — that's genuinely frustrating, especially when you're so close to us. We want every guest to have a seamless experience, and we understand how disappointing this is. Please reach out to our support team so we can look into this and make it right.

Rewards

I’ve been wanting rewards for ezells for so long and the app is so nicely updated i love itttt

Credit card entry is not smooth

Please fix!

Response from developer

We're sorry to hear the payment experience gave you trouble — that's frustrating, and we take it seriously. Our team is always working to improve the app experience, and feedback like yours helps us prioritize what needs attention. Please reach out to our support team and we'll make this right.

Easy app ⭐️Best Rewards!

Ezell’s is the best chicken and this app was highly anticipated and exceeds all expectations! Super fast-loading, intuitive, and I love the added rewards feature! It makes it super easy to quickly reorder your go-to order. ⭐️⭐️⭐️⭐️⭐️

New app ui is terrible

Navigating through the app is now a chore. They touched up the design but made it difficult to find food items or your previous orders.

Response from developer

We're sorry the updated app has made things harder to navigate — that's the opposite of what we intended. Your feedback about finding menu items and past orders is exactly what our team needs to hear. Please reach out to our support team and we'll make this right.

FAIL

Ordered 2 days early for supper bowl and was told my food would be ready an hour late when I showed up to pick the food up. UNACCEPTABLE!

The Best

Consistent quality and flavor! ❤️

Morgan Junction Store

Felt invisible at pickup. No rolls in my pound of tenders order. Have ordered many times and this was the worst.

Sexy yet sleek design

Wonderful classy and sassy

Should have rewards for regulars

As title said it all , Ezell’s should have rewards programs on order apps for regular customers, Popeyes has it so is KFC but not Ezell? Why ? You guys at Ezell don’t care if customers come back or not ? Rewards would gets customers come back more often, something to consider guys at Ezell’s, instead we got our discounts at Costco for buying the Ezell’s gift cards $80 for $100 worth
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Mostly great, but you can’t use Apple Pay

The app is mostly great, but you can’t use Apple Pay, which would be much easier.

Always missing the bun

I order weekly for my son and they manage to skip placing the bun on the order. 3 misses in 2 months.
Some times they also place half the amount of fries.
Unfortunately, I don’t know this until I reach home and it’s too late.

CesarO

Mobile app does not work with Ezells gift cards. Even after entering card number and confirming available amount on card. Selected full payment on gift card. But app stated field must be non zero. All fields were correctly filled. Could not place order!!! Horrible customer experience!!!

Loved it — easy and fast

I’ve always loved Ezell’s chicken. The app made ordering fast and easy. My order was ready when I arrived at the restaurant. Good job.