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Very disappointing experience with FabHotels and Sri Krishnan Residency, Nanganallur.
I had booked rooms for my guests attending my son’s function and paid the advance amount well in advance through Fab. However, when my guests reached the hotel, the hotel management informed them that they had not received any booking confirmation/mail from Fab and stated that rooms were unavailable.
During an important family function, instead of focusing on my guests and rituals, I was forced to continuously coordinate between Fab and the hotel, which caused unnecessary stress and embarrassment.
Even after all this inconvenience:
* The rooms and bathrooms were not clean
* Guests were charged a higher amount
* Hotel staff were not polite or supportive
* Customer support from Fab was extremely poor
* My advance amount is still stuck
There appears to be a serious lack of coordination between FabHotels and the hotel property. I would strongly advise customers to reconfirm bookings directly with the hotel before travel. Overall, this was a highly unprofessional and disappointing experience.
I had booked rooms for my guests attending my son’s function and paid the advance amount well in advance through Fab. However, when my guests reached the hotel, the hotel management informed them that they had not received any booking confirmation/mail from Fab and stated that rooms were unavailable.
During an important family function, instead of focusing on my guests and rituals, I was forced to continuously coordinate between Fab and the hotel, which caused unnecessary stress and embarrassment.
Even after all this inconvenience:
* The rooms and bathrooms were not clean
* Guests were charged a higher amount
* Hotel staff were not polite or supportive
* Customer support from Fab was extremely poor
* My advance amount is still stuck
There appears to be a serious lack of coordination between FabHotels and the hotel property. I would strongly advise customers to reconfirm bookings directly with the hotel before travel. Overall, this was a highly unprofessional and disappointing experience.
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They are totally fraud.
They don’t take call once you pay some amount online for booking. They make you fall in trap that only rs200 or 25% for prebooking and easily get trapped and then they say more money to confirm the booking or pick your but when they tell about it that you are trapped they put you on hold continuously whenever you call them by saying we will solve it and immediately put you on hold.
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Pathetic service
Booked a room in Pune. In the room, TV was not working. Multiple power cuts during the afternoon in which AC stops working. Toilet jet spray broken. Basic maintenance is missing.
And then breakfast is provided at 9 AM. I told them that I need breakfast at 8 since I need to reach office by 9 but that also was denied. At last I called the customer care to at least remove the breakfast from my booking and provide me credits for that. Even that request was also not considered. Extremely disappointed with the support.
And then breakfast is provided at 9 AM. I told them that I need breakfast at 8 since I need to reach office by 9 but that also was denied. At last I called the customer care to at least remove the breakfast from my booking and provide me credits for that. Even that request was also not considered. Extremely disappointed with the support.
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