Very Poor Experience with FabHotels – Refund Denied
I had a very disappointing experience with FabHotels. The room was unclean, and the staff’s behaviour was rude and unprofessional. We stayed for only 10–20 minutes before leaving and arranging alternative accommodation at our own expense, despite having paid 100% of the booking amount.
When we requested a refund, the team refused and claimed that we had submitted the photos after using the room. This response is completely unreasonable. We were there for only a few minutes, and the condition of the room was unacceptable from the beginning. How can a customer be expected to accept an unhygienic room and lose their money for raising a genuine complaint?
Instead of addressing the issue professionally, the team denied our refund request. This experience has seriously damaged my trust in FabHotels. I would not recommend FabHotels to anyone unless they improve their room cleanliness, staff behaviour, and customer service. I expect the company to review this matter fairly and take responsibility for the inconvenience caused.
When we requested a refund, the team refused and claimed that we had submitted the photos after using the room. This response is completely unreasonable. We were there for only a few minutes, and the condition of the room was unacceptable from the beginning. How can a customer be expected to accept an unhygienic room and lose their money for raising a genuine complaint?
Instead of addressing the issue professionally, the team denied our refund request. This experience has seriously damaged my trust in FabHotels. I would not recommend FabHotels to anyone unless they improve their room cleanliness, staff behaviour, and customer service. I expect the company to review this matter fairly and take responsibility for the inconvenience caused.
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SSg6143
Worst seen in my lifetime
No negative option else would have given that. Had to select 1 star just to write review.
I have booked hotel for Pune. There is no cancel or upgrade option in app. When called to the given number they just transfer the calls. Have already made 27 calls in last 3 days. No help received till now. Not sure how these people sleep at night after chelating in such a way. Have already paid advance but the way the customer service is treating as if the money is not paid rather it’s taken from them.
I have booked hotel for Pune. There is no cancel or upgrade option in app. When called to the given number they just transfer the calls. Have already made 27 calls in last 3 days. No help received till now. Not sure how these people sleep at night after chelating in such a way. Have already paid advance but the way the customer service is treating as if the money is not paid rather it’s taken from them.
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AHAccount creation ha
Bad service and over prized
They are fraud and taking the amount of resort but service is worst. Beaware when you booking with fab hotels and there chain stay. They are frauders.
I am very surprised after you paid money then fab hotel team and the owner of property are playing the game with customers like you opted non ac room instead of ac room. I
I surprised if i booked ac room then why i opt the non ac room. They are fraud i think govt should take action against such frauds company’s…
I am very surprised after you paid money then fab hotel team and the owner of property are playing the game with customers like you opted non ac room instead of ac room. I
I surprised if i booked ac room then why i opt the non ac room. They are fraud i think govt should take action against such frauds company’s…
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JJeetbhatrai
Worst Experience
Totally worst experience they don’t have a refund policy if you want to cancel the booking
KKooobgh
professional
Hotel staff at my location was extremely courteous and professional
DSDhyanesh Swani
