Poor customer
Your company dont even have a customer support number. In any issues you ask to send a WhatsApp message and no one replies there properly. Then you ask me to call the specific zostel (in my case zostel gangtok) and when i call them, they say that they dont manage bookings. So where a i supposed to reach out to when i have a booking related issue.
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The support staff is a nightmare and they’re running a scam through this app.
DO NOT MAKE RESERVATIONS THROUGH THIS APP. USE OTHER SITES!!! And never book Zostel in advance. They don’t even follow their own cancellation policy, saying that it was a ‘bug’ and a glitch’ (which is still present btw). The policy is different when booked through the app and the web. And they won’t respect the app’s policy even after shown proof. The support staff is too lazy and the replies are very unprofessional. I had a high opinion of Zostel before today, and made several reservations through them amounting to tens of thousands, but not anymore. I REPEAT, SAVE YOURSELF THE HEADACHE AND NEVER BOOK THROUGH THIS APP. BETTER YET, DON’T BOOK ZOSTEL. THERE ARE MANY, MUCH BETTER HOSTELS OUT THERE.
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The app has a bug in History section
I’ve booked for 1 guest, 2 nights and it’s 899₹ per day (4 dorm),1798₹ for 2days+tax=2k. In the history section it is showing 2 guests, 2 nights. 449.5*2 =899, 449.5*2=899. What the hell it is showing? 2 guests? How did it pass through testing phase? This history can ruin personal life if someone check the phone. Take it as high priority and please fix the bug.
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Response from developer
Dear, we’re truly bummed that the Zostel has not lived up to your expectations. If you're still facing any issues, you can write to us at zostel.com/whatsapp with any questions or suggestions. We thank you for the feedback and hope to serve you better soon.
Not moving ahead after choosing avatar
this app just doesn't move after you choose the avatar. i've been stuck on the same screen for the whole day. earlier versions were better, looks too ambitious of a an app now. focus on customer first please
Response from developer
Dear, we’re truly bummed that the Zostel App has not lived up to your expectations. If you're still facing any issues, you can write to us at zostel.com/whatsapp with any questions or suggestions. We thank you for the feedback and hope to serve you better soon.
Best hostels in India!
I have stayed in a couple of Zostel’s across India! Would definitely recommend it to everyone who’s travelling on a budget! Great experience. Great staff. Great rooms.
Response from developer
Who’s the best? We have a strong case that it’s you. Really, thank you for the support– it means a lot to us. We are excited to keep hosting at many more Zostels. Keep spreading the love!
