Zostel User Reviews

Top reviews

Poor customer

Your company dont even have a customer support number. In any issues you ask to send a WhatsApp message and no one replies there properly. Then you ask me to call the specific zostel (in my case zostel gangtok) and when i call them, they say that they dont manage bookings. So where a i supposed to reach out to when i have a booking related issue.
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The support staff is a nightmare and they’re running a scam through this app.

DO NOT MAKE RESERVATIONS THROUGH THIS APP. USE OTHER SITES!!! And never book Zostel in advance. They don’t even follow their own cancellation policy, saying that it was a ‘bug’ and a glitch’ (which is still present btw). The policy is different when booked through the app and the web. And they won’t respect the app’s policy even after shown proof. The support staff is too lazy and the replies are very unprofessional. I had a high opinion of Zostel before today, and made several reservations through them amounting to tens of thousands, but not anymore. I REPEAT, SAVE YOURSELF THE HEADACHE AND NEVER BOOK THROUGH THIS APP. BETTER YET, DON’T BOOK ZOSTEL. THERE ARE MANY, MUCH BETTER HOSTELS OUT THERE.
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The app has a bug in History section

I’ve booked for 1 guest, 2 nights and it’s 899₹ per day (4 dorm),1798₹ for 2days+tax=2k. In the history section it is showing 2 guests, 2 nights. 449.5*2 =899, 449.5*2=899. What the hell it is showing? 2 guests? How did it pass through testing phase? This history can ruin personal life if someone check the phone. Take it as high priority and please fix the bug.
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Response from developer

Dear, we’re truly bummed that the Zostel has not lived up to your expectations. If you're still facing any issues, you can write to us at zostel.com/whatsapp with any questions or suggestions. We thank you for the feedback and hope to serve you better soon.

Not moving ahead after choosing avatar

this app just doesn't move after you choose the avatar. i've been stuck on the same screen for the whole day. earlier versions were better, looks too ambitious of a an app now. focus on customer first please

Response from developer

Dear, we’re truly bummed that the Zostel App has not lived up to your expectations. If you're still facing any issues, you can write to us at zostel.com/whatsapp with any questions or suggestions. We thank you for the feedback and hope to serve you better soon.

Best hostels in India!

I have stayed in a couple of Zostel’s across India! Would definitely recommend it to everyone who’s travelling on a budget! Great experience. Great staff. Great rooms.

Response from developer

Who’s the best? We have a strong case that it’s you. Really, thank you for the support– it means a lot to us. We are excited to keep hosting at many more Zostels. Keep spreading the love!

Didn’t even receive OTP despite full range!

I installed this app with the intention of getting Zostel rooms for my upcoming trip but it turns out I am unable to receive OTP on both of my numbers. If this issue is not fixed soon. You may lose more customers.

Response from developer

Dear, we’re truly bummed that the Zostel App has not lived up to your expectations. However, this bug has now been resolved. We thank you for letting us know the feedback. We hope to serve you better soon.

Good app but basic functionality is missing

After booking, it takes longer for booking to reflect in my booking section. App doesn’t have apple wallet feature. Rest is good!

Response from developer

Dear, your feedback is insightful, and our team has made a note of it. We hope to enhance your app-using experience more fun in the near future, and are currently working towards it. Thanks for contributing to the journey, it means a lot to us. Cheers.

Budget stay

Must use when you are looking for affordable stay

Response from developer

Who’s the best? We have a strong case that it’s you. Really, thank you for the support– it means a lot to us. We are excited to keep adding more features that help you plan, book, and explore with ease. Keep spreading the love!

App Experience

At the time of entering Traveller’s Details, the keyboard kept blocking the lower half of the form so it was tough to fill in the address details etc.

Think the Form should move up when filling the lower part.

Also, it could only be an Apple problem because I entered it on an Apple phone.

Response from developer

Dear, Your feedback is insightful, and our team has made a note of it. We hope to enhance your app-using experience more fun in the near future, and are currently working towards it. Thanks for contributing to the journey, it means a lot to us. Cheers.

“ Best Place to Stay in Panchgani “

Being a solo traveler, I opted “Zostel Plus Panchgani” to stay. I’ll always recommend backpackers to opt “Zostel plus properties” as first priority if it fits in budget.

Location wise, It’s built on mountain slope which has multiple levels with rooms made of shipping containers. At all levels of property, One can easily enjoy mountain view filled with green vibes. No doubt, Property is very well maintained, provide good food service, & entire staff behaviour is quite impressive.
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Response from developer

Who’s the best? We have a strong case that it’s you. Really, thank you for the support– it means a lot to us. We are excited to keep hosting you at other amazing destinations. Keep spreading the love!

MUST NEEDED APP

Always a best experience while travelling with zostel.. The main part of staying in zostel is to have better culture environment surrounding all states of peoples connecting and alsoo the
properties are extra ordinary..
Hope for the more best scenerio properties and also having property in GUJARAT.. I am very much interested regarding it.

Thanks zostel
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Response from developer

Hey Denish, thanks for all the love. You just made our day. And yes, a Zostel in Gujarat is long due, wish to open one there real soon.

My go to hostel 🧡

I was waiting for zostel app from so long finally it’s here and the app is amazing easy to book and explore places.
Whenever I go somewhere I always book zostel coz I can trust this brand for everything.

Response from developer

Thank you so much for making our day! We look forward to bringing you more exciting upgrades and features in the future. Can't wait to see you at a Zostel. 👐🏼

Elegant and easy to use!

A simple and efficient app which has made it super quick to book my stay at Zostel. The app is super easy to use and allowed me to book for a trip within 2 minutes. Thank you for adding multiple modes of payment as well. Kudos to team Zostel. Keep coming with such good stuff.

Response from developer

Here’s a virtual cookie for you 🍪 , Yash. The team thanks you for your love and support for the Zostel App. We’re excited to bring more meaningful features for you in the future. Keep Zosteling! \z/

Finally!

Was waiting for this for a long time! App looks fabulous, I hope they add events and all happening in Zostels also at some point.

Response from developer

Thanks for making our day! We are looking forward to bringing you more exciting features in the future. Keep Zosteling! \z/

Exploring New Experiences!

I have never stayed with ZOSTEL but have only heard awesome things about it. now on the app interface make it easy for me to jot down where my next adventure will be, looking forward with Zostel peace.

Response from developer

Hey, the team thanks you for all the love and support. We wish to host you at a Zostel real soon. Safe travels \z/

Most awaited app

Never got so excited downloading any app. But hey it’s not any app, it’s Zostel.
However I logged in with my phone number and my data history isn’t available. That doesn’t matter though, app looks pretty and smooth.

Response from developer

Thanks for all the love! We're looking forward to enhancing your app-using experience even further. Keep Zosteling \z/

Explore with Zostel

The much awaited app release has only made it more feasible to travellers all across to enjoy the Zostel Vibe while enabling you to enjoy a happening stay with like-minded travellers.

Response from developer

Hey Gopal, we are glad to know that you are enjoying the Zostel app. See you soon at a Zostel \z/

Finally it’s here! Loving this.

Been eagerly waiting for a Zostel app and it’s awesome.

- Finding a zostel has never been this easy.
- The google map integration to book Zostels is really awesome.
- The available Zostels for your dates is a great way to sort your last minute travel plans.
- Being a Zosteler I was pleasantly surprised to see my past bookings.
- And loving the recommendation playlists.

Looking forward to more fun updates.
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Response from developer

We're glad to know that you're enjoying the Zostel app, Eshan. We're looking forward to bringing you more exciting features in future. Keep Zosteling \z/

Great for easy bookings & quick communication

I am a regular Zostel user so this app is very handy. Features of exploring locations and availability map are very helpful. I hope they keep building up, adding more stuff on the go

Response from developer

Thank you, Pranavi. We look forward to bringing you more exciting updates and features in the future. Glad to have you as a trusted user of the Zostel App. 👐🏼

Zostel’s best travel booking app to sort all your adventures across India

Best way to help plan my backpacking and experimental travels across India and Nepal at Zostel’s unique boutique properties in offbeat locations and major travel destinations like Mumbai, Delhi, Kathmandu, Pokhara, Rishikesh , Manali , Goa , Ooty , Lonavala and many more. Love Zostel’s Amazing Homestays across Himachal and Kerala. This app is perfect for travel inspiration and to plan your adventures and trip across India and Nepal. Looking forward to amazing travel discounts and deals for booking Zostel.
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Response from developer

Thanks for all the love, AKshat. We look forward to bringing you more exciting updates and features in the future. Glad to have you as a trusted user of the Zostel App. 👐🏼