Ok app but nearly useless in the store
When I first started using Fairway’s mobile checkout in 2020 it was an industry leader. But while he app remains ok, it’s nearly useless in the store. A couple of years ago they updated the scales for weighing and scanning, and killed the ability to search by name (which is universal in every other market) you now have to wade through an absurd menu of veggie types (who knew potatoes weren’t in the root vegetable menu!). It can literally take five minutes to find an item—and nearly half the time you never find it. The menu for the olive bar has never worked; so forget about buying olives. And there are always packaged items that don’t show upon scans either. I used to shop at Fairway at least twice a week. Now it’s maybe once every four or five months because the frustration with mobile scanning is too great. And I *always* end up putting at least 3 or 4 things back on the shelf either because the barcode isn’t found or because I can’t find the fruit or veg in the insane menu system. PLEASE Fairway, you have great products…but you need to ditch the scale software that apparently was designed by chimpanzees and use the same scale software every other market in America now uses.
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SNAP users would ALSO like to SAVE TIME by using the mobile checkout option!!
I was so happy to discover the “mobile checkout option”. Unfortunately, because I am a SNAP (food stamps) customer, the app doesn’t allow me to use it. I am relegated into waiting in the LONG, LONG LINES to check out.
UNFAIR!!!
There are many times, when the lines are so long, I leave the items in my basket, leave the store, and make my purchases at a more SNAP user-friendly store.
Please, please, please, fix things so I can add my SNAP card as a payment option!!! When I make online food purchases, this is permitted. (I am required to have a debit/credit card on my account to pay for non-SNAP eligible items.)
There should be a way to do this! After all, it is 2025!!! Thanks!!!
UNFAIR!!!
There are many times, when the lines are so long, I leave the items in my basket, leave the store, and make my purchases at a more SNAP user-friendly store.
Please, please, please, fix things so I can add my SNAP card as a payment option!!! When I make online food purchases, this is permitted. (I am required to have a debit/credit card on my account to pay for non-SNAP eligible items.)
There should be a way to do this! After all, it is 2025!!! Thanks!!!
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Fantastic self scan and checkout
The self scan and checkout is amazing. Idk why everyone doesn’t use it
Mostly great
Too many big checks for me but I don’t mind as long as somebody’s nearby to check otherwise this is great
I wrote that last time but never sent. Bag check situation improved.
I just wish you could use digital coupons a mobile checkout!
I wrote that last time but never sent. Bag check situation improved.
I just wish you could use digital coupons a mobile checkout!
Blank screen
Can’t do anything in it sadly. When I click order ahead it is blank
Going Downhill
The mobile checkout system at Fairway was once superb. During the pandemic, with social distancing concerns, it was a lifesaver. I urged all my friends to shope late at night and use this app to keep one's distance. But changes within the Fairway store in 2023 have made it an exercise in frustration, and Fairway is no longer my exclusive store. There are always items whose barcode the app can't find now. And most absurd of all, they've changed the software on the in-store scale one uses with the app. Unlike every other supermarket, you can't look up an item by name if you don't know its code. Instead there is a useless menu to choose items by category (fruit, vegetable, olives, etc.) 100% of the time I've attempted to use this I have failed to find the fruit or vegetable and have put it back on the shelf after waisting minutes repeatedl searching categories. Tragic. Fairway was once a pioneer and star of the mobile app shopping world. In 2023, with its useless in-store scale system and spotty code recognition it's just pathetic.
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Cannot link insider account
I loved the mobile app but unfortunately my insider account won’t link up. Not sure how much use the app is anymore
Response from developer
We're sorry you experienced issues connecting your Insider account. We fixed an issue this morning that might have been blocking you, so it might be worth another try to connect your account (this can be done at home via the Settings page under "Manage Store Account"). If you're still getting blocked, please make sure you have a valid Insider account registered at fairwaymarket.com -- you may also need to finish the process of validating your email address before your account is fully activated. If you're still running into issues, please send an email to info@futureproofretail.com and we will help you get your account fully activated and connected.
Terrific app !
Great variety, prices, super friendly and helpful staff.
Fastest way to fly
The app is the ONLY way I shop at Fairway. So fast. Skip all the lines.
Best way to shop
Perfectly designed app for shopping. Scan your items and put them in your bags, check out electronically and never wait in line for check out. Great support for the app, which has never failed.
Useful but sales are often wrong
Very useful for skipping the checkout lines but sometimes items won't scan or sale prices won't be applied
Works well but sales items don’t work
I use the app and it is really great but anything on sale doesn't register which is frustrating as then I am paying more for goods when using the app
Beware Store Pricing
For convenience, I’d give this a 5. But beware: if something is on sale in the store, chances are the app won’t give you the sale price. The Consumer Protection folks should be all over them for that. For accuracy, it rates a 1. My overall score is thus a 3.
Mostly great
Too many big checks for me but I don’t mind as long as somebody’s nearby to check otherwise this is great
Fast, Easy, and Convenient
Skip the line and easy to use. Plus no contact!
Update is glitchy
Since I downloaded the updated app, I have to manually load the app from the App Store every time I open it and some days it will not scan Bae codes.
Love this app!
This app is the best! I’m in and out of the store in no time and no waiting! I had a couple of scanning issues (the item wouldn’t register) but they were resolved quickly.
Apply pay doesn’t work
I tried to pay with Apple Pay multiple times and every time my payment was declined. I had to then line up to check out and Apple Pay worked with there credit card system. Apple Pay worked with the old app but not with this new one.
New app fixed
Update: they fixed the slowness with scanning barcodes in the app, works great now-nice and snappy 👍🏼
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Original: The new self checkout app has difficulty reading barcodes and is generally slower. Camera takes forever to load, app is slower to navigate and unresponsive.
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Original: The new self checkout app has difficulty reading barcodes and is generally slower. Camera takes forever to load, app is slower to navigate and unresponsive.
Response from developer
Hi Vind, thanks for reporting this issue! Good news - we've released a major scanner improvement since your report - please update to the latest version of the app and you'll have much faster scanning.
No longer a good app
The app is extremely slow. With the old app, an item scanned instantaneously now it takes about 20 seconds. I constantly received a message trouble scanning item. I would have to try 2 or 3 times before the item registered.
The other big problem with the app is that sale or promotion prices in the produce department are not reflected in the app. For example, there was a promotion for avocados, five for $4.88. When you scanned the avocado, it’s scanned at two dollars for one. So by scanning five avocados, my price would’ve been $10 and not the $4.88. This had become an issue with the before the update. I would’ve thought that the update would fixed this problem.
I am disappointed in that what used to be a relatively good app is now terrible. For me the point of this app was to be able to run into the supermarket, get the things I needed and get out without having to wait half an hour or more in a line.
The other big problem with the app is that sale or promotion prices in the produce department are not reflected in the app. For example, there was a promotion for avocados, five for $4.88. When you scanned the avocado, it’s scanned at two dollars for one. So by scanning five avocados, my price would’ve been $10 and not the $4.88. This had become an issue with the before the update. I would’ve thought that the update would fixed this problem.
I am disappointed in that what used to be a relatively good app is now terrible. For me the point of this app was to be able to run into the supermarket, get the things I needed and get out without having to wait half an hour or more in a line.
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Response from developer
Hi Moggie101, thanks for reporting these issues! First, we've released a major scanner improvement, please update your app and you'll find scanner performance to be much faster than the original. Regarding the avocado promotion, promotions that are advertised as $X for Y deal may not kick in until you have scanned Y items. If you scan the amount of items for an advertised deal, and the deal doesn't appear in the app, please let a staff member know - they can fix it for your purchase and fix the discrepancy for others.
