Terrible
Trying to find out why there’s a 1 hour delay on my bus, and whether the next one will turn up. App doesn’t help at all. No service updates and only shows coach locations in London when the app clearly knows I’m in bristol. A waste of space!
Totally useless
What a useless waste of time. Installed on my phone and registered as a user, etc. alarm belts rang when the app did not seem to accept the usual prompts to auto fill anything. That suggests that this app is way out of date.
Clunky, old fashioned graphics are another alarm bell.
I logged in and tried something pretty basic: find bus stops nearby.
It couldn’t even do that. In summary don’t bother with this useless app. I will now delete it from my phone.
Clunky, old fashioned graphics are another alarm bell.
I logged in and tried something pretty basic: find bus stops nearby.
It couldn’t even do that. In summary don’t bother with this useless app. I will now delete it from my phone.
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Awful app and awful customer service
Absolutely awful at tracking the buses, I’ll be waiting at a stop for half an hour just for the bus to disappear off the app with no warning. Called up the information number today to ask what was going on and why the bus wasn’t serving ANY stops in my area for the lady to tell me there was a crane blocking the road and no buses could get in so they were just turning around. To which I asked her “why is this not reported on the app?” And she said “we don’t control the roads.” No but you control the app and you aren’t updating your customers!
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No cost benefit to weekly/monthly passes
Driver suggested I use the monthly pass rather than buying single tickets every ride. DON’T fall for this. There is no cost saving to doing this and it can actually lose you money some months (because of bank holidays)
Doesn’t track reality
The bus timetables are obtained in a website via the app. The bus locations bear little resemblance to where they actually are. He app seems to drop buses from the schedule once they’re late. Some buses are tracked and then disappear. The map shows buses with little arrows to denote their direction of travel, the arrows being too small to discern. The bus tracker and the bus services seem to give largely the same information. Overall, you’re left waiting for a bus that might or might not turn up with the app giving you a false sense of hope. Could do better…
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