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Hotel Hoppa

Hotel Hoppa

Hotel to airport shuttle

550 ratings
43 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • February 8, 2018
  • April 16, 2026

Features

Developer

Rise Digital Media Limited
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Hotel Hoppa screenshot #1 for iPhone
Hotel Hoppa screenshot #2 for iPhone
Hotel Hoppa screenshot #3 for iPhone
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❓4 answered
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About

Provides a convenient shuttle service connecting 25 Heathrow hotels directly to all Heathrow Airport terminals, operating 24/7. Offers one-way and return tickets, with children under 15 traveling free with a paying adult.

✓24/7 shuttle service
✓Direct hotel to airport transfers
✓Connects 25 Heathrow hotels
✓Serves all Heathrow terminals
✓One-way and return tickets
✓Free travel for children under 15
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What users say

Summarized from real user reviews of Hotel Hoppa. Based on 550 reviews and a 4.3/5 average, it highlights the 4 positives and 16 negatives reviewers mention most about this Travel app.

Positive things

  • 💰Economical and affordable pricing
  • 👍Easy ticket purchasing process
  • 🤝Friendly and helpful staff
  • 📱App functionality works when operational

Negative things

  • 🚌Buses frequently don't arrive or are severely delayed
  • 📍Inaccurate bus tracking and live tracker
  • 😤Unreliable and unpredictable service
  • 💳Payment processing issues and failures
  • 🔄App requires individual accounts for each person
  • 📋Confusing and unclear scheduling information
  • 🖼️Unnecessary photo upload requirement
  • 🚫Poor customer service and non-responsive support
  • 👤Overly complicated account creation process
  • 🗺️Inadequate signage and poor wayfinding
  • 🐌Slow app performance and loading issues
  • 💸Charged but tickets not delivered
  • 🎫Tickets disappear from app or show as pending
  • 🚗Overcrowded buses with poor organization
  • 📱App requires internet even after ticket activation
  • 🚫Limited payment method acceptance
See all reviews

What's New in Hotel Hoppa

6.03

April 16, 2026

Updated UI and UX

User reviews

Most RecentHighest RatedLowest Rated

Not Reliable

Arrived Heathrow terminal 3 at 10:30 p.m. App said last bus 11:15. Bus never showed up. Took a taxi. Can I give it a zero?
Done with BussesDone with Busses

Card was charged. Ticket not delivered.

I purchased a ticket. My card was charged. I did not receive the ticket.
CPMeansCPMeans

Unreliable

Don’t rely on this service to get you to the airport on time
Late !!!!Late !!!!

Ok app

App works fine, a bit a of pain that everyone has to have an individual tickets eg you can buy 6 for a group. Unfortunately the bus service is slow and unorganised. Poor bus driver loading bag and organising people. This meant our journey that should have taken 7min took 45mins. Save your money and get a taxi
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CG🧿CG🧿

HOTEL HOPPA

A very economic efficient Bus Service for Heathrow Hotels to the Airport Terminals. Staff are friendly and helpful. Buying tickets is easy and convenient.Best Airport shuttle service I have experienced.

Thank you Hotel Hoppa
Robbig26Robbig26
See 38 more reviews

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User experience

🐞

Reported Bugs

12 issues

Bus tracker shows inaccurate location and arrival times

Bug

Payment charged multiple times but ticket not delivered

Bug

Tickets disappear from app after purchase

Bug

Tickets show as pending indefinitely

Bug

App payment loop - keeps returning to start

Bug

App won't accept certain payment methods (Apple Pay, American Express)

Bug

QR code scanner conflicts with NFC wallet

Bug

Postal code verification fails on Apple Pay

Bug

App crashes or fails to load

Bug

Drivers unable to scan mobile tickets

Bug

Ticket activation fails or doesn't persist

Bug

App doesn't show Hoppa service in route planning despite availability

Bug
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Requested Features

10 requests

Allow group ticket purchases under single account

Feature

Improve bus tracking accuracy in real-time

Feature

Display comprehensive schedule and route information in app

Feature

Remove photo upload requirement

Feature

Simplify account creation process

Feature

Enable offline ticket access without internet

Feature

Provide clear pickup location information and signage

Feature

Implement reliable customer service response system

Feature

Add more frequent bus services

Feature

Improve bus capacity management

Feature

FAQ

What is Hotel Hoppa?

Hotel Hoppa is a shuttle service that provides direct transportation between 25 hotels near Heathrow Airport and all of Heathrow's terminals (2, 3, 4, and 5). The service operates around the clock, offering both one-way and return tickets for your convenience.

How does the Hotel Hoppa shuttle work?

The shuttle service runs 24/7, offering frequent services throughout the day and night. You can book tickets to take you directly from your hotel to the airport terminals or from the airport terminals back to your hotel.

Are there any discounts available?

Yes, with all Hotel Hoppa tickets, up to two children under 15 years old can travel for free when accompanied by a fare-paying adult. This makes it a cost-effective option for families.

What are the benefits of using Hotel Hoppa?

Hotel Hoppa offers a convenient and direct way to travel between your hotel and Heathrow Airport, saving you the hassle of navigating public transport or expensive taxis. The 24/7 operation ensures you can travel at any time, and the child discount adds to its value.