Famly App appears to be a legitimate app. The AppsHunter Legitimacy Score for Famly App is 90 out of 100 points across 7 verification signals from App Store and developer data.

Famly App Reviews: Is It Legit?

Name: Famly App
Rating: 3.97619 (42 reviews)

Famly App

Famly

📚 Education

Customer Experience

Positive experience33.9% of reviews

Neutral20.8% of reviews

Negative experience45.2% of reviews

~ Based on 168 written reviews from the US App Store.

What users say about Famly App

Reviews of Famly App are mixed: the Education app is rated 4.0/5 from 42 App Store ratings. What users like most: easy to use and understand, great communication tool. Top complaints: glitching and crashing frequently, login issues and frequent logouts. Summarized from real user reviews.

Positive things

👍Easy to use and understand
👍Great communication tool
👍Helpful for tracking development
👍Good for nursery-staff interaction
👍Provides a 'fly on the wall' experience
👍Useful for daily nursery life
👍Uncomplicated and easy to operate
👍Keeps parents up-to-date
👍Excellent customer service
👍Holistic approach to childcare management

Negative things

🐛Glitching and crashing frequently
🐛Login issues and frequent logouts
🐛Poor user experience
🐛Difficult to navigate and find information
🐛Inconsistent notifications
🐛High cost compared to competitors
🐛Forceful payment setup
🐛Unintuitive interface
🐛Updates required too often
🐛Group observations not preferred by some
🐛Privacy concerns regarding photos
🐛Cannot edit information easily
🐛Messages not always visible immediately
🐛Notification badges not clearing
🐛App not available in all languages
🐛Photos disappearing
🐛Lack of parental controls
🐛Spammy and complicated payments

Is Famly App Safe?

Famly App appears mostly safe based on user ratings. AppsHunter Safety Score for Famly App is 76/100.

This assessment is based on 42 user ratings, with an App Store average of 4.0/5.

Safety Analysis

73.8% of ratings point to a safe experience

2.4% of ratings suggest some concerns

23.8% of ratings point to a risky experience

~ Based on 42 App Store ratings for Famly App.

Is Famly App Legit?

Famly App appears to be a legitimate app. AppsHunter Legitimacy Score for Famly App is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

No forced updates please!

Appreciate the improvement but if a parent has to check something quickly it should not prevent them from being able to login and see the notification. The update can be done afterwards.

Uupsetlostnewcustomer

18 days ago

Terrible customer support

If you have any issues it’s almost impossible to get help beyond the basic questions under their FAQ. Tried to follow some of the guidance but buttons described simply don’t exist. Had to do a separate google search for “contact Famly” which came up with a contact page, but pressing “live chat” just cycled back to the unhelpful help page, and the email address is just an AI bot that regurgitates the unhelpful FAQ questions and says to contact the nursery for anything else. A shame as when it works it’s actually quite good, hence not 1 star.

BBugglington

25 days ago

Response from developer

Hi there! So sorry to hear you've had such a hard time getting support, that's really not the experience we want for you at all. If you ever need to reach a human, you can ask our chatbot to connect you with someone and you'll be routed to our team straight away. You're also always welcome to email us directly at support@famly.co. We'll also take your feedback on board internally as there are clearly some improvements to be made! 💜

Effective app

The app is easy to use and great for communication between the nursery and parents.

LLloydy65a

a month ago

Unable to use app with my mobile data

I turned off mobile data usage for a few weeks, and when i turned it on again, i am unable to use the app anymore. It always say network connectivity issue. It now only works with wifi. Uninstalled and restarted the phone, and same happens. Please fix.

PPlayerA123

2 months ago

Gut

Die App hat die Kommunikation des Kindergarten meines Kindes um einiges verbessert.
Gleichzeitig vermisse ich die Funktion, dass ich für die Zukunft eintragen kann wer mein Kind abholt. Dies können wir nur für den jeweiligen Tag und auch nur, wenn das Kind eingecheckt ist. Ich würde zum Beispiel wirklich gerne heute schon eintragen, dass morgen der Opa kommt.

MMarWegn

2 months ago

Response from developer

Hallo! Vielen Dank für deine Rückmeldung! Es freut uns sehr, dass Famly die Kommunikation in eurem Kindergarten so viel einfacher macht. 💜 Deinen Wunsch bezüglich der Abholpersonen verstehen wir absolut. Ein kleiner Tipp dazu: Über die optionale Funktion „Geplante Gehzeit“ kannst du im Voraus eine Anmerkung (z. B. „Opa holt ab“) hinterlassen und Mitarbeiter:innen sehen diese in der Gruppenübersicht. Schau am besten mal gemeinsam mit eurer Kita, ob das für euren Alltag eine passende Möglichkeit wäre. 😊

Ms

Excellent

BBonu4

2 months ago

Famly erleichtert den Alltag

Wir sind sehr zufrieden mit der App (ich leite eine kleine Krippe mit 22 Kindern). Kommunikation im Alltag ist viel niedrigschwelliger und die Handhabung einfach.

LALisa D. A.

2 months ago

Response from developer

Hallo! Vielen Dank für dieses wundervolle Feedback! Es freut uns riesig zu hören, dass Famly euren Alltag in der Krippe erleichtert 💜

Horrendous

My nursery switched from ParentZone to this a month ago and I’ve never been able to log in. The developer keeps telling my nursery to reset my profile and this has now been done four times and no difference. And I’m not the only parent with issues. ParentZone was basic but clean and easy. This is a nightmare.

PPepsiDee

2 months ago

Great app

The app is great, however it would be good to know who has done what task. For example see which staff member changed the nappy or gave dinner so if there is a problem this could be tracked. My son has some health issues so this would be good

CCJB1401

2 months ago

Very useful app

It gives a lot of information about the child during the time at nursery

LLmb9998

3 months ago

Brilliant App

I love this app. It’s brilliant the nursery are great at updating us throughout the day. It’s easy to navigate the app and easy to contact the nursery staff if needed.

OOLLJLL

3 months ago

Not good

I’m a teacher and parent, and our school recently switched over from Brightwheel. I’ve also used Procare before that. This app has the worst UI of them all! I hate how everything is buried under a drop down menu. We should be able to add multiple children to multiple classrooms. This app is NOT user-friendly at all! The last thing I want to be doing when I’m supposed to be focusing on my class is clicking through 5 different pathways to get to attendance or something! The messaging system is awful too. I really dislike this app. The only nice thing is I can easily switch between my employee and parent accounts, and the documents section is straightforward. Please make this app easier for teachers to use!!!

Aalltherave

3 months ago

Response from developer

Hi there, we're really sorry the app has made things harder for you as a teacher - that's the last thing we want when you're just trying to focus on your class. Your feedback has been passed on straight to our product team so we can keep cutting down those extra clicks for teachers. In the meantime, if you haven't already, we’d recommend trying out the quick actions button. It stays on every page and lets you jump straight into common tasks without navigating away. We're really glad account switching and documents are working well. Thank you for the honest, detailed feedback - it helps us build something better for teachers. 💜

Top

Ccy9217

4 months ago

Kindergarten Infos usw

Die App ist so gut man ist immer auf dem laufenden egal was es ist

SSeelkatze

4 months ago

Response from developer

Hallo und vielen lieben Dank für die tolle Bewertung! Es freut uns riesig zu hören, dass du mit der App immer bestens auf dem Laufenden bist. 💜

Unable to like posts

Great app and I love that we get communication from nursery.
A recent update has meant that we’re unable to react to posts - it will open the photo or the child’s name behind the emoji instead.
Update - support fixed this very quickly after reporting; back to a fantastic app again.

SSteveHa00

4 months ago

..

Ein großes Lob an das gesamte Team! Die Erzieherinnen sind sehr engagiert, freundlich und gehen individuell auf die Kinder ein. Unsere Tochter fühlt sich im Kindergarten wohl und kommt jeden Tag mit einem Lächeln nach Hause. Wir schätzen die liebevolle Betreuung und die gute Zusammenarbeit mit dem Team sehr. Vielen Dank für Ihren täglichen Einsatz!

Ooeiedi

4 months ago

Response from developer

Hallo, wie toll, dass ihr mit der Betreuung so zufrieden seid. Das klingt nach einem wirklich engagierten Team! Diese lieben Worte kommen vermutlich am besten direkt bei eurem Kindergarten an, aber wir hoffen, dass euch Famly genauso gut dabei hilft, mit dem Team in Kontakt zu bleiben. 💜

Großartig

Einfach, schnell und mehrsprachig

Tthursan

4 months ago

Response from developer

Hallo! Vielen Dank für das tolle Feedback! Es freut uns sehr, dass dir Famly die tägliche Kommunikation erleichtert. 💜

Bug introduced in recent update

Good app overall. It seems the recent update has introduced a bug where we (as parents) cannot ‘react’ to the posts that nursery upload.

MMikey4Ward

4 months ago

Eigentlich gut, aber..

Ich finde die App als Elternteil mehr als super. Jedoch seit einer Woche kann man auf Beiträge von der Kita nicht mehr wie gewohnt reagieren. Wenn man z. B. auf ein Emoji klickt, übernimmt er das nicht. Wenn man es noch einmal versucht, wird einem irgendwie die Empfängerliste, wer den jeweiligen Post erhalten soll, anzeigt. Obwohl man da nicht darauf geklickt hatte. Vielleicht liegt da ein Bug vor.. Ich hatte schon geschaut, ob es ein Update gibt. Dieses scheint aber nicht so..

AAngi-becci

4 months ago

Response from developer

Hallo, wir freuen uns riesig, dass du die App ansonsten super findest! Tatsächlich liegt hier gerade ein Bug vor, der das Reagieren auf Posts verhindert. Unsere Techniker konnten den Fehler auf der Web-Version bereits beheben, und mit dem nächsten App-Update wird alles auch in der App wieder reibungslos laufen. Wir warten hierfür aktuell nur noch auf die Freigabe durch die App-Stores. Vielen Dank für deine Geduld! 💜