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Famly App

Famly App

by Famly

41 ratings
162 reviews
📚 Education
Free

Details

  • Released
  • Updated
  • February 5, 2014
  • October 1, 2026

Features

Developer

Famly
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iphone
ipad
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About

This app streamlines communication and administrative tasks for early years settings. It provides parents with real-time updates and allows staff to manage daily operations efficiently, reducing paperwork and freeing up time for childcare.

✓Personal news feeds for parents
✓Real-time care updates
✓Invoice and payment processing
✓Secure messaging
✓Digital registration
✓Paperwork reduction for staff
Show original description

What users say

Summarized from real user reviews of Famly App. Based on 41 reviews and a 4.0/5 average, it highlights the 10 positives and 18 negatives reviewers mention most about this Education app.

Positive things

  • 👍Easy to use and understand
  • 👍Great communication tool
  • 👍Helpful for tracking development
  • 👍Good for nursery-staff interaction
  • 👍Provides a 'fly on the wall' experience
  • 👍Useful for daily nursery life
  • 👍Uncomplicated and easy to operate
  • 👍Keeps parents up-to-date
  • 👍Excellent customer service
  • 👍Holistic approach to childcare management

Negative things

  • 🐛Glitching and crashing frequently
  • 🐛Login issues and frequent logouts
  • 🐛Poor user experience
  • 🐛Difficult to navigate and find information
  • 🐛Inconsistent notifications
  • 🐛High cost compared to competitors
  • 🐛Forceful payment setup
  • 🐛Unintuitive interface
  • 🐛Updates required too often
  • 🐛Group observations not preferred by some
  • 🐛Privacy concerns regarding photos
  • 🐛Cannot edit information easily
  • 🐛Messages not always visible immediately
  • 🐛Notification badges not clearing
  • 🐛App not available in all languages
  • 🐛Photos disappearing
  • 🐛Lack of parental controls
  • 🐛Spammy and complicated payments
See all reviews

What's New in Famly App

244

October 1, 2026

Just doing a deep clean of our digital sandbox and sensory bins. Found a few bugs, made a few changes, and helped everything run a little more smoothly.

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User reviews

Most RecentHighest RatedLowest Rated

Terrible customer support

If you have any issues it’s almost impossible to get help beyond the basic questions under their FAQ. Tried to follow some of the guidance but buttons described simply don’t exist. Had to do a separate google search for “contact Famly” which came up with a contact page, but pressing “live chat” just cycled back to the unhelpful help page, and the email address is just an AI bot that regurgitates the unhelpful FAQ questions and says to contact the nursery for anything else. A shame as when it works it’s actually quite good, hence not 1 star.
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BugglingtonBugglington

Response from developer

Hi there! So sorry to hear you've had such a hard time getting support, that's really not the experience we want for you at all. If you ever need to reach a human, you can ask our chatbot to connect you with someone and you'll be routed to our team straight away. You're also always welcome to email us directly at support@famly.co. We'll also take your feedback on board internally as there are clearly some improvements to be made! 💜

Gut

Die App hat die Kommunikation des Kindergarten meines Kindes um einiges verbessert.
Gleichzeitig vermisse ich die Funktion, dass ich für die Zukunft eintragen kann wer mein Kind abholt. Dies können wir nur für den jeweiligen Tag und auch nur, wenn das Kind eingecheckt ist. Ich würde zum Beispiel wirklich gerne heute schon eintragen, dass morgen der Opa kommt.
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MarWegnMarWegn

Response from developer

Hallo! Vielen Dank für deine Rückmeldung! Es freut uns sehr, dass Famly die Kommunikation in eurem Kindergarten so viel einfacher macht. 💜 Deinen Wunsch bezüglich der Abholpersonen verstehen wir absolut. Ein kleiner Tipp dazu: Über die optionale Funktion „Geplante Gehzeit“ kannst du im Voraus eine Anmerkung (z. B. „Opa holt ab“) hinterlassen und Mitarbeiter:innen sehen diese in der Gruppenübersicht. Schau am besten mal gemeinsam mit eurer Kita, ob das für euren Alltag eine passende Möglichkeit wäre. 😊

Famly erleichtert den Alltag

Wir sind sehr zufrieden mit der App (ich leite eine kleine Krippe mit 22 Kindern). Kommunikation im Alltag ist viel niedrigschwelliger und die Handhabung einfach.
Lisa D. A.Lisa D. A.

Response from developer

Hallo! Vielen Dank für dieses wundervolle Feedback! Es freut uns riesig zu hören, dass Famly euren Alltag in der Krippe erleichtert 💜

Very useful app

It gives a lot of information about the child during the time at nursery
Lmb9998Lmb9998

Brilliant App

I love this app. It’s brilliant the nursery are great at updating us throughout the day. It’s easy to navigate the app and easy to contact the nursery staff if needed.
OLLJLLOLLJLL
See 157 more reviews

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User experience

🐞

Reported Bugs

24 issues

App crashes frequently

Bug

Login issues (e.g., needing to log in every 5 mins, PIN not working)

Bug

Connection issues after re-downloading

Bug

Child pickup time incorrect

Bug

Cannot change collection password

Bug

Scrolling bugs (suddenly scrolls back up)

Bug

Notifications can be buggy (not received, not clearing)

Bug

Glitching with image/video display (especially after iOS updates)

Bug

App not loading messages immediately

Bug

White screens or frozen app

Bug

Payment page issues (cannot proceed without payment details)

Bug

Inability to edit information (e.g., emergency contact)

Bug

Photos disappearing or not loading

Bug

Notification badges not clearing

Bug

App not showing in English

Bug

Issues with 'request care' button after updates

Bug

Cannot delete messages in the mobile app

Bug

Double notifications

Bug

Observations not showing up

Bug

Activity planner not working on iPhone

Bug

TAP not working after update

Bug

Password reset link not received

Bug

Cannot see tagged photos in the app

Bug

Book holidays feature crashes calendar

Bug
✨

Requested Features

18 requests

Ability to download photos and videos

Feature

Biometric login (Face ID/fingerprint)

Feature

Gallery view for photos

Feature

Sync calendar with external calendars (Apple, Outlook)

Feature

Ability to add partners to existing chats

Feature

macOS app availability

Feature

Ability to edit family member information

Feature

Option to disable automatic payment prompts

Feature

Improved notification customization

Feature

Ability to delete messages

Feature

Parent-to-parent communication features

Feature

Month view for the calendar

Feature

Ability to see all observations as managers

Feature

Option to set default pickup times

Feature

Ability to expand text size

Feature

Add grandparents/other contacts for pickup

Feature

Option to save photos directly to camera roll

Feature

Two-factor authentication (2FA)

Feature

FAQ

What does Famly do?

Famly is a digital platform designed for early years settings like preschools and daycares. It facilitates communication between staff and parents, provides real-time updates on children's activities, and handles administrative tasks such as invoicing and payments.

What are the key features of Famly?

Key features include personal news feeds for parents, real-time care updates, integrated invoicing and payment processing, secure messaging between staff and parents, and digital registration capabilities. It aims to significantly reduce paperwork for staff.

How much does Famly cost?

Famly operates on a subscription model for early years settings. Individual parents and staff do not pay directly to use the app; access is provided through their child's attendance or their employment at a subscribed institution.

Who is Famly for?

Famly is intended for use by parents whose children attend an early years setting that has an active subscription with Famly, and for the staff working at those subscribed early years settings.

How does Famly help save staff time?

Famly helps staff save time by digitizing many administrative tasks that are typically paper-based. This includes managing communications, handling invoices and payments, and processing registrations, allowing staff to focus more on direct childcare.