Terrible customer service and app
Response from developer
Thanks for sharing your feedback, and we're sorry the experience didn't meet your expectations. We hear you on the UI and bonus clarity, and we're always working to improve both. If there's something specific you ran into, feel free to email support@fanaticsmarkets.com so we can look into it. The Fanatics Markets App Team
Broken promo
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Misleading Promotions, Zero Goodwill
That distinction was not clear to me at the time. The app continued prominently showing the larger 14-day promotion, and I kept trading believing I was still within the promotional period. Later, support told me my personal offer had already ended because I had been enrolled in the smaller 10-day version.
I also previously had a daily match denied because Fanatics uses Eastern Time for the cutoff even though I placed the trade before midnight in my own Central Time zone.
Support acknowledged my feedback about the confusing promotional presentation but offered no accommodation. Maybe the terms technically protect them, but the overall setup feels designed in a way that makes it easy for customers to misunderstand which offer they actually have. That destroyed my trust in the platform, and I’ll be using other sports trading apps going forward.
Response from developer
Thanks for laying this out in detail, and we're sorry the promotion details weren't clear. We understand how confusing it is when a different offer is applied than what you expected, and the time zone cutoff added to the frustration. Your feedback about the promotional presentation is valuable and we're passing it along internally. If you'd like us to take another look at your specific case, please reach out to support@fanaticsmarkets.com. The Fanatics Markets App Team
Misleading scam
Response from developer
We’re sorry for the frustrating experience. We understand how disappointing it is to deposit funds for a specific market only to find it’s no longer available. Market availability can change, but we also recognize your concern about accessing your deposited funds. Please contact support@fanaticsmarkets.com so we can review your account. - The Fanatics Markets App team
