Poor Customer Support
Not sure I’ve ever written an app review. Very little reasoning with customer support. Sent screen captures of $350 fan cash incentive given as I logged in but they said it was not valid for me anymore even though it was incentivizing the offer on my Home Screen with multiple prompts. Not my first bad experience with Fanatics as a whole.
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Terrible customer service and app
This app offers nothing that any other market can offer, worse UI, terrible liquidity, and makes nothing clear about the bonus’ wouldn’t recommend to literally anyone.
Broken promo
Did not get my full new user bonus because the trade match did not work correctly.
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Misleading Promotions, Zero Goodwill
was looking at a new-customer FanCash promotion in the app advertising up to $350 across 14 days. During the signup process, I was prompted to use an email link, and that apparently enrolled me in a different, smaller 10-day offer worth up to $170 instead.
That distinction was not clear to me at the time. The app continued prominently showing the larger 14-day promotion, and I kept trading believing I was still within the promotional period. Later, support told me my personal offer had already ended because I had been enrolled in the smaller 10-day version.
I also previously had a daily match denied because Fanatics uses Eastern Time for the cutoff even though I placed the trade before midnight in my own Central Time zone.
Support acknowledged my feedback about the confusing promotional presentation but offered no accommodation. Maybe the terms technically protect them, but the overall setup feels designed in a way that makes it easy for customers to misunderstand which offer they actually have. That destroyed my trust in the platform, and I’ll be using other sports trading apps going forward.
That distinction was not clear to me at the time. The app continued prominently showing the larger 14-day promotion, and I kept trading believing I was still within the promotional period. Later, support told me my personal offer had already ended because I had been enrolled in the smaller 10-day version.
I also previously had a daily match denied because Fanatics uses Eastern Time for the cutoff even though I placed the trade before midnight in my own Central Time zone.
Support acknowledged my feedback about the confusing promotional presentation but offered no accommodation. Maybe the terms technically protect them, but the overall setup feels designed in a way that makes it easy for customers to misunderstand which offer they actually have. That destroyed my trust in the platform, and I’ll be using other sports trading apps going forward.
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Not the worst
Hard to determine how much early cash out is.
Terrible
Terrible Customer support , banned me for no reason and won’t explain why
Misleading scam
I was trying to bet a specific game that was on here but once I created an account and deposited the game was no longer there and I was unable to withdraw anything without using it. Ridiculous
Underrated
Excellent app
Terrible promotion
My friend didn’t get the $170 welcome trade match. Terrible promotions on this app
Terrible Welcome Promotion
I was referred which apparently voided the main trade match promotion being advertised. I was even told by support I was enrolled only to be told I wasn’t the next day. Worst app ever.
Review
Site is well balanced, well organized overall if you have experience, recently made back everything, only thin that is horrible is the odd makers/ house edge, it's usually around 2-3% worse odds then other sites, other then that, it is a nice site that is available in most states.
Scammy promos
Say one thing but don’t allow it or help with bad customer service
Suspended accounts
They suspended my account after winning but took my deposit smh do not do business with them move on to draft kings or prophet x or novig I’ve bet hundreds of thousands cross all markets this is the only one to give me problems.
Amazing
Great and fast support! Can’t ask for more. Hope they add the overs on the soccer games soon
My favorite prediction app.
Yall gotta fix the odds tho it don't be adding up but other than that the app is solid. Fast cash out & withdrawls 💯
Cool
Great offers
They cheat you
Don’t trust the promo they didn’t give it to me.
Former
I like sportsbet format better
Maintenance during a bet?
So am I made to lose money? I barely got the app, and made a bet. I’m up but the app is in maintenance.
Fees on everything
Be careful. They charge you fees to deposit money, fees on every transaction and then fees to transfer your money back out of the App. And your winnings need to be “withdrawn” out of the App by some other mysterious process which I am sure costs even more fees. I started with $20 to just test the process. After winning $2 on my only bet, I get just $17.97 out of the App. I would suspect the fees and restrictions are much less if you bet $100’s, but I just wanted to play, not pay my rent. Lol.
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