Unable to connect to fans
Using the app I can get my fans connected to my home wifi, but the so refuses to find them.
Pretty Bad
It’s a pretty bad app. If you’re having issues, try signing in and out of the app. I was connecting from a new phone it wasn’t in the app and I couldn’t re-pair or share from my old phone to get it to show up.
While troubleshooting this app I figured out the SmartThings app also connects and seems to be more reliable.
While troubleshooting this app I figured out the SmartThings app also connects and seems to be more reliable.
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I’ve had enough
This fan is 6 years old. I have had many, many events where the sync to WiFi went offline requiring closing the app then reopening or reconnecting or signing out then logging in. Unable to dim (dimmable LED’s) bulbs ever. I am finally going to get rid of it.
Yes finally
Their app now does justice to their fans, which are awesome. I’ve had 2 Fanimation fans for a few years and have gotten by on their buggy app. But slowly but surely it’s gotten more solid and finally pretty much just works.
Beautiful Fan bad app
I have installed three of the WiFi hubs (which were sent for free) to try and get hooked up to Alexa or be able to access from my phone. My third attempt and it failed again. I will just have to settle for a beautiful fan that will not connect via phone or Alexa. They need to stop saying it’s a smart fan or get the app reworked.
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Won’t log in
What an absolute joke. $1,000 fan and now won’t let me log into the app.
Keeps de-syncing with Alexa
The app works very well on its own. However the last few months it keeps de-syncing with Alexa every couple of weeks and you need to sync again.
I have reported this to customer service but they said it’s working ok. But so many people posting here that it’s happening to them. Hope they would fix it.
I have reported this to customer service but they said it’s working ok. But so many people posting here that it’s happening to them. Hope they would fix it.
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Terrible app
Fan is great, app is terrible. Really, there is so much you can do with smart devices nowadays they have no excuse why this app doesn’t even do the simplest tasks. They shouldn’t say it works with WiFi.
Horrible
This is the worst app I’ve have ever encountered , and I’ve used a lot of apps. I’ve tried and tried to hook up my Fanimation fans to this app. And all I get is error messages with no explanation as to how to fix the problem. How can you subject people to this? I just installed an app from another fan company. It took 5 mins and everything works perfectly. Do not buy these fans!
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Works With TriAire Custom 48
This worked fine for me with a TriAire Custom 48 inch fan both lights and fan on my local WiFi. I cannot speak to remote use or voice activation and I think folks should give this a try if they want to control their fan and light over their local network.
Rarely works
My ceiling fan should be controllable from this app. It rarely connects. Do not purchase a fan expecting to use this app.
Sync doesn’t work
Terrible app. Doesn’t sync even after new password.
Not Great
What happened to Fanimation? App is not dependable! Do not install this fan as the only light source in a bedroom - you will be disappointed!
Come on guys!
This app is SO glitchy it is
ridiculous! The app only works 50% of the time. Your fans are AMAZING but the app for sure isn’t. It is time to invest time/talent in your app. 🤦♀️
ridiculous! The app only works 50% of the time. Your fans are AMAZING but the app for sure isn’t. It is time to invest time/talent in your app. 🤦♀️
Do not recommend these fans
I have two Fanimation fans. They’re great fans, but the remotes for them hardly work. I relied on the app for a while since it gave me less problems. Now I can’t get into the app. It just sits there after I’ve entered my credentials and literally does nothing. I’ve reset my password. Still absolutely nothing. I would not recommend Fanimation fans as a result of being virtually unable to actually control them. This app is useless.
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It simply doesn’t work
It simply doesn’t work.
Used to work, can’t log in
No reason to lock behind a login, which now doesn’t work so I can’t control my fans.
Syncing Issues
I decided to purchase 4 Fanimation fans because of their quality. The app regularly doesn’t work well which I will address but one problem I have is that I purchased and installed 3 Kute fans and one Hugh fan. The FanSync app works with the Kute fans but not with the Hugh fan. I’m not sure why Fanimation would sell fans that don’t work with the FanSync app. Anyway, I gave the app 2 stars mainly because when it is working it’s great. But it doesn’t work often. When it doesn’t work, the controls for the fan won’t work. For instance you move a slider and it will go back to the original position. You click a button to turn on the fan and it won’t turn on. One work around I found works is that I restart my device then everything works. I use an iPad and an iPhone. Also doesn’t work with Apple HomeKit. Fanimation needs to fix this.
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Doesn’t work at all
I can’t even to log in. I created an account with one email couple years ago. Never was able to connect to the fan. Recently I got a new modem and decided to try it again. I updated the password but the app gives me a message that I use a wrong password or login. I created a new account with another email and immediately received same message.
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This App is Terrible
Please update this app - it just never works correctly or consistently. The installation process is antiquated and prone to errors. I used it for a while but for the last six months or so it just does not function.
