WAS hopeful
When I figure out and downloaded the app and got connected to my Wi-Fi I was dismayed to see that I cannot turn on or off the fireplace with the app nor change the heat, flame, etc. on the fireplace.
Like others, I am not sure this app is worth the trouble to download.
Like others, I am not sure this app is worth the trouble to download.
Routine
It needs to be able to have routines such as “turning on at 5:00am” and “turning off at sunset” or something similar. My mind went to Alexa and they don’t have you listed. The remote works fine via phone but I don’t want to have to manually turn it on every time. My purchase my choice. Let me control it how I want to control it
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Disappointed
The only reason I bought electric heat was to be able to control it via WiFi. I can’t even get my phone to connect to the heater and when I do I have to go through the whole set up process for it to work. The app never stays connected. It sad and disappointing that I got suckered into this whole thing.
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Won’t stay connected to phone
Love it when it works, very frustrating when it disconnects from my phone. No rhyme or reason to when it is going to disconnect and then getting it connected takes several tries. I have even uninstalled app and started over...even that doesn’t always work.
Bad
It keeps disconnecting from my Wifi so if I want to turn it on anytime I have to reconnect and if I’m off the app for a while but my fireplace is on, it gets disconnected and again I have to reconnect to turn my fireplace off or change anything. FIX THIS!
No Connect
I could never get connected. Connected directly to 2.4G and still no luck. Would have been nice since the remote that came with it died after about a month. Timed out numerous times while attempting to set up. Controls in video are not even the same.
Will not connect to WiFi
The fireplace will not connect to the WiFi. Even after reaching out to them. I have done all of the things you have suggested. The fireplace still will not connect to WiFi!!!
I wasted several hours the other night and again today following your direction. This is the worst product I have worked with. I went on to your application FeboLink and your reviews all say the same thing!!! No one can get connected or keep it connected.
You should really make changes to your product and provide better assistance to those who have wasted money and time trying to get it to work as you state!!
I wasted several hours the other night and again today following your direction. This is the worst product I have worked with. I went on to your application FeboLink and your reviews all say the same thing!!! No one can get connected or keep it connected.
You should really make changes to your product and provide better assistance to those who have wasted money and time trying to get it to work as you state!!
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Spyware
Stopped using this app due to the permissions it requires. Maybe they could explain why they need accurate location data, cellular data and wifi network access - not just a wifi connection to use a fireplace you paid for. I use the remote that came with the fireplace and not my cell phone anymore. Writing to the company that makes the fireplace to let them know they need to use a different app.
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Save your remotes/save your time!
They’ve changed so many things in the app that nothing seems to work now. The app asks for your location ?!?! I don’t understand the logic behind that.. Then they want you to set up the device through your wi-fi; but it doesn’t work. Smh. Sadly, we all want to give this a try but it never delivers. What a waste of time..
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NEVER CONNECTS TO WIFI
Just gave up on this app, can’t get past step three when I add the password to my 2.4GHz WiFi. I just decided not to use it and hope I don’t lose the remote control. Would give zero stars if I could since I literally can’t use the app. The video the developers give also doesn’t help.
Remote, blower etc
Got the fireplace to connect to the app and the WiFi but doesn’t blow out any heat even though it’s on 90° and says it covers 1000 sq ft. I’m sitting in front of it and cannot feel it at all. The app works every fifth time you touch the option.
Why do you need to know my location?
I have used this app for the past year. Never needed to know my location until recently. Why? How will that enhance my experience? Great fireplace horrendous app!!!!!
Trouble connecting
We have 2 5GHz WiFi connections and 1 2.5GHz. It will not connect t to the 2.5GHz connection.
Why do I need to enable my location to use this app
Not gonna give a good review to a fireplace app that needs my location for it to work. Why on earth would a fireplace app need my location??
App loses the settings, make it smart home compatible!!
When the app works it is great, about 90% of the time it doesn’t work and since it is WiFi it would be awesome if you can connect an Alexa or a google home to it
Does not work from anywhere!
The fireplace is beautiful, but to start with one of the fasteners that’s holds the top to the side won’t hold so it was basically broken from the first set up. After fighting for quite some time, I finally got the WiFi to work... the key selling point for me (I am a truck driver) was being able to turn this on and off remotely. I couldn’t get it to work so I emailed customer support. I have yet to get a response from them. I even purchased an echo dot to try to run it but that hasn’t worked either! I am planning on returning this fireplace as it is not helping my energy savings that I was trying for! Total waste of money!!!
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Heat isn’t coming out
Not sure how to make the heat work
It was good while it lasted
We purchased our fireplace a year ago and the app worked fine. With the recent updates it will no longer remain connected to our 2.4Ghz WiFi. Time to find the remote that came with it.
App does not connect to my WiFi
I have tried many times to get the app to connect to my WiFi but no luck. Very disappointed 😡
Won’t connect to wi-fi
Follows easy instructions for wi-fi connect, but it will not connect. There is no trouble shooting guide.
This was for 2018 Anderson Fireplace stock# 384-17A-20-03.
This was for 2018 Anderson Fireplace stock# 384-17A-20-03.
