No connection between desktop and mobile app
I need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage. After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer. I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either.
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No connection between desktop and mobile app
I need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage. After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer. I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either.
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Flawless
I upload from my iPhone I don’t need a printer I don’t need anything it does it all for me I absolutely love the app ! I love the different paper options quality of paper etc. this cannot be done by the basic printing machine the self serve one in the FedEx office location.
TenorikumaNo connection between desktop and mobile app
I need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage.
After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer.
I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either.
After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer.
I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either.
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Not a good experience
I used the app because their website stopped working about six months or so ago and I can no longer make print orders from the website (it won’t add anything to cart) so I tried this app. It doesn’t have the poster size 16x20 which is what I’ve been ordering for my business for years and the order process doesn’t have a place for notes anywhere. It also can’t tell me how much it will be even though it’s a standard size simple color print with no extras.
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No options for updating payment method
When trying to delete old cc numbers, app keeps crashing. And there is no option within the app that allows to update your user profile.
You literally have to be checking out your shopping cart in order to try and do that.
You literally have to be checking out your shopping cart in order to try and do that.
App EZ to use!
App is so easy to use! FedEx figured out how to make their app user friendly, something I wish more companies would do. Within 5 minutes I was able to get my printing job sent & I should be getting a text message w/in 2hrs informing me my print request is DONE! Fast! Convenient! Too cool!
Needs Improvement
It’s possible to actually do what I am trying to do on this app so thats nice. But it should not be so difficult. I should be able to scroll through my entire camera roll easily and select different photo albums aswell as opposed to scrolling through 4 pictures at a time. It also should not time me out as I am saving projects for later use. It also should stop automatically lowering the color quality of my images when I go to print them through the app.
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Not worth it!
I submitted an order before the store opened. One of the items I sent was a pages document (Apple word doc). The app said that it was a non-standard format but it still could be used however preview and online payment would be disabled. No worries I’ll just pay when I get to the store. I get to the store and they informed me that they cannot process a pages document. OK just print the other document I sent. When I checked out the cost to print my other document was almost $10 more than I would have paid if I paid through the app. Great that they offer a discount to use the app but horrible that this was not caught at the store and they actually charged me the extra amount. I have been going to this location for over 20 years and I have never felt more taken advantage of than I did today.
App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print.
App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print.
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Very slow to read pictures and doesn’t have the same capabilities as their store
I recently went to the local Fed Ex office to print off photos and was very happy with the photo quality over many of the online select and ship competitors. So I decided to try the app. It is nearly non functional. It takes forever to load from your camera roll. In fact it could only see the last 3-4 photos. Then when you select a photo, there isn’t an option to simply print photos, you can only print posters and canvas. It’s sad that the app experience isn’t faster and easier than going in to the store. Please improve the experience. You should be able to print all photo types and select photos to upload much faster to be a viable solution.
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Photo printing
Assignment due for class at nwtc and my local fire department and they helped me complete my goals same day and they were very busy the whole time I was stressed for myself taking almost entire time to get my stuff done the team at my FedEx knocked it out for me.
Awesome team all the way.
Awesome team all the way.
Customer Service
I placed an order for a canvas picture and once the order was made I was sent a receipt that went to the wrong store. I chose my local store, but for some reason the order was sent to a store 2 1/2 hours away. I called to cancel and was hung up on twice. I didn’t receive the attention and service I expected from FedEx. Now i have an order I can not get to because it says I must pay in store. Now I’m sure there will be some extraordinary price attached that you think I will pay.
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Love it!
Today was the first time using this app. I actually needed to print some important documents for school. I was in a rush, I have no printer. Long story short I found this app and I swear it made my life so easy. Took off so much stress! I was able to see a list of locations near me, and when I got there I found all my stuff ready. Great app great service. Will definitely use again.
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Ease of use
Ive been using this app for years. Even when I’m traveling. It I love this app it’s so easy and fast to use. I’ve used it all over the country. so easy to upload a print job chose laminated or whatever you like, pay ahead and go pick it up. They are usually very fast and helpful at the store as well. Love it.
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Terrible app and website for printing standard invitations
I always use Etsy to order invitations and print via FedEx and pick up. This was the most complicated the app has been. I was unable to choose a standard invitation size of 5x7” on the app. I even tried to go on the regular computer and the option didn’t exist there either. It had really weird options for invitation sizes that I have never even seen before. It didn’t have the option for cutting or for choosing “no envelopes” online. Very very confusing and wasted about an hour and a half of my time. Finally I called the store and the man said to put it all in the special instructions and submit anyway. Online with the laptop didn’t even have a spot for that so I had to go back to the app and do it there. Ugh.
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Essentially Theft
When you print something from this app to a local store, there is apparently no guarantee that anything will actually come out on the other side. I spent $300 printing things for my wedding and the store never printed them because of “computer updates,” though none of this stopped FedEx from taking my payment. There was no notification that “updates” would be occurring, either. When I asked the store clerk for a refund, I was send on a customer service wild goose chase. On top of all this, I had to pay again for the card stock in order to print the things myself. Unbelievable.
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Nifty but leaves some stuff out
The upside to the app is you don’t have to register or anything, but the checkout formfields aren’t coded in such a way that iOS offers to auto fill them with information it knows. (Like address or credit card.)
It also doesn’t show any sort of estimate on when orders will be ready—or set any expectation of a wait at all—so you might show up at the store expecting them to be printed immediately but they’re still finishing up preceding orders.
It also doesn’t show any sort of estimate on when orders will be ready—or set any expectation of a wait at all—so you might show up at the store expecting them to be printed immediately but they’re still finishing up preceding orders.
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No regular sized pictures?
I just spent two hours trying to put pictures on a google drive, extract them, and then print them using the FedEx office app. There is no clear photo printing option. Pictures cannot be put in the cart and then ordered altogether, and the whole process took much too long. I prefer the Costco app for ordering pictures. I have more picture size options and the app is easier to use. I had to use this FedEx because the pick-up person was nearer this office than Costco. Very unhappy with the process. Trying to do it on my laptop only got me locked out of my account.
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Great tool
Love this app, it’s actually easier than doing it on the laptop. Have problems putting in coupons sometimes and then I have to complete the order on the laptop as it jacks up the app. Also can’t update my credit card info which means I have to reenter it each time but all in all, handy as a small pot!
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Can’t use FedEx account number
Spoke with Customer Service today and was told there is a known issue that ever since iPhone 7, they’re aware the app crashes if you try to use your FedEx account number. You would think they would have updated that by now, since I’m writing this review from an iPhone X. Turns out you also can’t delete your FedEx account number from the app without it crashing. I routinely place orders under a dollar, so a credit card is not an option for me because they won’t accept a credit card payment for less than a dollar. If they gave me the option to pay the difference between my order and the dollar, just so I could finish my order, I would totally pay it, but they’ve never offered it. Step up your game developers!
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