Great Events / Not so great after sales assistance for issues.
We booked 2 x Lava Cave Concert “side quest” tickets at the Iceland Eclipse Festival and the collecting bus between pickup and drop off points didn’t turn up, so we missed the collection for the event. Upon contacting Fever through the app I spoke with someone immediately to try and sort something out. The chat app was useful to log what was happening, but they couldn’t provide solutions. Their role was to forward an email on my behalf to “the ether help desk”. After the third attempt with no response, the person on the app cc’d me on her email to Fever help desk, and she promised me a response within the half hour. I sent 2 follow up emails. I am still waiting for a reply 3 weeks later.
I understand they may not have been able to do anything and it’s just bad luck.. but tell me I’m out $800 and give me the closure.
In a very fortunate turn of events and nothing to do with Fever, we were able to join the final concert as last minute tag along. Which was so fortunate and appreciated. But I still haven’t had any feedback or emails from Fever.
Fever events are great, and the app works really well, if they bring their after sales service up to the bare minimum of acknowledging communications and outcomes. I’d give them a 5/5.
I understand they may not have been able to do anything and it’s just bad luck.. but tell me I’m out $800 and give me the closure.
In a very fortunate turn of events and nothing to do with Fever, we were able to join the final concert as last minute tag along. Which was so fortunate and appreciated. But I still haven’t had any feedback or emails from Fever.
Fever events are great, and the app works really well, if they bring their after sales service up to the bare minimum of acknowledging communications and outcomes. I’d give them a 5/5.
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Ótimo app
Boas atrações de entretenimento.
Response from developer
Obrigado pelo seu feedback! Ficamos felizes em saber que você gostou do app e das boas atrações de entretenimento.
チケット予約できない
チケット予約できたと思ってたけど、できてなかった。
私はロボットではありませんて、いくつかある写真から◯◯を選ぶ場面では、選んでも、次、とか表示されないので、そこから先には進めず。
結局受付で聞いたら、予約できてないから、後は自分で問い合わせて下さい、と言われ、電話で問い合わせて、予約できてなかった事がわかったけど、こんなのイライラするだけ。
私はロボットではありませんて、いくつかある写真から◯◯を選ぶ場面では、選んでも、次、とか表示されないので、そこから先には進めず。
結局受付で聞いたら、予約できてないから、後は自分で問い合わせて下さい、と言われ、電話で問い合わせて、予約できてなかった事がわかったけど、こんなのイライラするだけ。
Customer service
I had to download the app in order to access the online help chat for customer service. The customer service was unhelpful. It took over a week for them to contact me and tell me there wasn’t anything they could do, when it was their website and app that had an issue with an error code at checkout.
Useless system for Event tickets
This system is supposed to allow pre-sale access to events but the links using emails into this App are just not working … the supposed times have a countdown clock that keeps resetting to the same time once a minute!
Spent A LOT OF WASTED TIME TO GET NOWHERE …
Just infuriating!
Spent A LOT OF WASTED TIME TO GET NOWHERE …
Just infuriating!
