Inflexible ticket policy
I was injured the day before my ticket to Titanic show and I was unable to be on my feet for any length of time. I asked to just postpone my ticket for a week so I was more stable and comfortable for the VR experience and was told that all sales were final and they were unwilling to change my ticket dates. After spending 90.00 for unusable tickets, I will never buy tickets for events through them again. Ridiculous!
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Selling events that don’t actually exist
They are selling tickets for events that don’t actually exist. Reported this as a scam.
Great at taking your money, terrible at helping when uou need em
Everything is fine until something goes wrong, then you very quickly realise how poor their customer service and support is, they are very inflexible, unwilling to accommodate, drag the query as far as possible to make sure they your money is gone.
The fever points are another disappointment or a big joke, they advertise them as perk but make it useless to redeem it. It’s a gimmick really than a reward.
Worst platform possible.
The fever points are another disappointment or a big joke, they advertise them as perk but make it useless to redeem it. It’s a gimmick really than a reward.
Worst platform possible.
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Help centre doesn't work
The search never loads results. The friend referral also doesn't work and help centre info about it is out of date.
Avoid if possible
Terrible customer service. Recommend you avoid the service if possible. They left a comment saying they would do better and it’s a lie. I again want to repeat to stay away from their service
별 하나도 아까운 앱
티켓을 22일, 28일 예매했는데, 전시가 엉망이라 해서 22일 취소 요청함. 그런데 28일 잘못 취소해줌. 덕분에 전시회는 아예 가지도 못함^^ 본인들이 잘못해놓고 이미 취소된 건 못 살린다고 환불만 해준다 함. 환불해준다더니 며칠째 깜깜무소식. 전화 문의하면 담당팀에 넘겨야 한다고 하고, 이메일 문의하면 본인들 원할 때만 답변함. 이메일 3일째 답장 안 줄거면 왜 만들어놓은 거임. 대단한 일처리 능력. 참고로 첫번째 예매취소는 본인들 전산문제로 환불완료까지 10일 걸림. 한국 사람이면 화딱지날 앱. 어지간하면 설치하지 마세요.
Response from developer
안녕하세요. 정17 님. 만족스러운 경험을 제공해 드리지 못해 진심으로 사과드립니다. 해당 상황을 다시 한번 살펴보려고 합니다. 참조 번호 #AF-21476223를 기입하셔서 customer_satisfaction@feverup.com으로 연락 부탁드립니다. 불편을 끼쳐 드려 진심으로 사과드리며 고객님의 너른 양해를 구합니다. 감사합니다.
I had a very disappointing experience with Fever’s customer support.
I purchased tickets for a Saturday event because the other available dates did not work with my schedule. When the event was canceled due to weather, my tickets were automatically moved to Sunday. Unfortunately, I was never notified by email that my tickets had been rescheduled—I only discovered the change because I happened to open the app.
I immediately contacted customer support requesting a refund since the new date was not an option for me. My case was escalated, but after multiple follow-ups I received no meaningful response. While waiting for support, the deadline to claim the voucher expired, leaving me with no available options in the app.
I understand that weather cancellations happen, but the lack of communication and the inability to get a timely resolution have been extremely frustrating. Customers shouldn’t have to repeatedly follow up just to receive an update on an escalated case.
I hope Fever improves its customer support and communication, especially when events are rescheduled or canceled. As of writing this review, I am still waiting to hear back from support.
I immediately contacted customer support requesting a refund since the new date was not an option for me. My case was escalated, but after multiple follow-ups I received no meaningful response. While waiting for support, the deadline to claim the voucher expired, leaving me with no available options in the app.
I understand that weather cancellations happen, but the lack of communication and the inability to get a timely resolution have been extremely frustrating. Customers shouldn’t have to repeatedly follow up just to receive an update on an escalated case.
I hope Fever improves its customer support and communication, especially when events are rescheduled or canceled. As of writing this review, I am still waiting to hear back from support.
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Patético
Ridiculo ter que obrigar o usuário a baixar o app para ter acesso ao ingresso. Toma uma estrela por isso e aprende.
Response from developer
Olá, Zaz18363. Lamentamos que te sintas assim. Os teus comentários ajudam-nos a melhorar constantemente. Obrigado pelo teu tempo.
N compre nada,não compensa!!!
Chegamos 5 minutos atrasados no evento do ballet e pela segunda vez uma experiência ruim em 2 dias. Estamos em um lugar, Taetro Gamaro, que em uma via da qual não previmos, pegamos trânsito por estar fechada e que acabamos umas 50 pessoas chegando 5 minutos atrasados. Nada foi nos disponibilizado de solução. Estamos com senhoras, criança e apenas vieram e falaram que não entraríamos por 5 minutos de atrás. E, no evento do Cosmo, ficamos por mais de 2horas esperando para podermos entrar. Não acho justo eu em um evento ter que esperar por mais de 2horas e em outro, chegar 5 minutos atrasada e não ser nem considerada.
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Response from developer
Olá, Jorge. Lamentamos saber que sua experiência não foi positiva. Vamos reabrir o seu caso para ajudar você ainda mais. Entre em contato conosco pelo e-mail customer_satisfaction@feverup.com, indicando o seguinte número de referência: #AF-21383560. Pedimos sinceras desculpas pelo inconveniente e agradecemos sinceramente a compreensão de vocês.
Gift card
Not sure where they emailed it to
Worst Customer Service Ever
I bought tickets for my wife and I to go to the Harry Potter Exhibition for her birthday. Unfortunately something came up and was unable to go to the event at the specific time and there was no way to change the time, no way to get a refund. Worst customer service ever. Never using this app again
Their “refund” system is a joke
I tried to purchase two tickets for an event and at some point in the check out process it changed to one ticket and I didn’t catch it until I had checked out.
Immediately emailed asking for a refund so I could buy two tickets and not have to deal with their dumb fees.
Was only given an option of a voucher that doesn’t cover the cost of the fees so either way I’m still having to pay them twice so doesn’t solve my issue at all and just shows they are a greedy company.
They need a better system or grace period for after tickets are bought. Otherwise people should just do a charge back and do something else.
Immediately emailed asking for a refund so I could buy two tickets and not have to deal with their dumb fees.
Was only given an option of a voucher that doesn’t cover the cost of the fees so either way I’m still having to pay them twice so doesn’t solve my issue at all and just shows they are a greedy company.
They need a better system or grace period for after tickets are bought. Otherwise people should just do a charge back and do something else.
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Muito ruim
Eu fiquei por 2 horas por causa de um erro de internet e n tem como pedir reembolso
Response from developer
Olá. Lamentamos muito saber que você teve uma experiência negativa e estamos dispostos a reavaliar seu caso. Você poderia entrar em contato conosco pelo e-mail customer_satisfaction@feverup.com indicando o número do seu caso (#AF-21366262) para que possamos ajudá-lo pessoalmente? Desculpe-me novamente e obrigado por sua cooperação.
Unwilling
Had to move the date due to a family issue to a show that is running for months, unwilling to move the date or refund so I can repurchase.
Palapas tour
Fabulous… peaceful… professional. Love it
Liz
Liz
Voucher scam
They promised me a buy one get one for a ticket to SpaceX Explorers, the infinite, and it was told that it would be a buy one get one as soon as I made the purchase, however, when I made the purchase, and I realize that they in fact did not give me a secondary ticket I then contacted them via their 24 seven customer support and they told me I actually had to add it as a coupon rather than it being automatically into my account which is not what I said online however I decided to go ahead and still try to purchase another set of tickets with the buy one get one and even that would not be applicable and then they told me their website was wrong. This is disgusting behaviour from a company
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Love Fever, but …
We always enjoy Fever events at home and in other cities we visit. My only issue is that I seem to have trouble redeeming points - and I have a lot.
Avoid if possible
Terrible customer service. Recommend you avoid the service if possible.
What a crazy app experience
Why the hell do I need to validate my email four times and download your app to get my tickets? Uggh.
환불너무 불편하고 연락도 잘 안돼요
환불은 거의 안된다고 해서 티켁 환불같은게 있길래 신청했더니 바우처로 교환이 됐어요. 근데 바우처도 결국 환불한 전시 티켓만 구매할 수 있는 바우처라 너무 불편해요. 고객센터 연락처도 따로 없어서 이메일로 바우처사용과 환불문의 남겼는데 지금 3-4일이 지나도 연락이 없어요. 티켓 환불좀 해주세요
Response from developer
안녕하세요. srkk1243 님. 우선 진심으로 사과드립니다. 참조 번호 #AF-21250368를 기입하셔서 customer_satisfaction@feverup.com으로 연락 부탁드립니다. 저희가 해당 상황을 좀 더 자세히 살펴보고 도움을 드리겠습니다. 불편을 끼쳐드린 점 진심으로 사과드립니다.
