Terrible Customer Service
The experience was disappointing, and Fever’s lack of customer care made the situation significantly worse. We paid extra for VIP benefits, souvenir items, an interactive VR/AR experience, and commemorative photo frames, but several of these products and services were unavailable. When I requested a refund for the portions that were not provided, Fever simply cited its no-refund policy without addressing the missing benefits or acknowledging the inconvenience and disappointment caused.
This response showed little concern for the customer or for the fact that Fever had failed to deliver important parts of what we purchased. Rather than investigating the issue, explaining what went wrong, or offering a reasonable partial refund, Fever relied on a generic policy statement that did not apply to the specific circumstances. A no-refund policy should not excuse a company from taking responsibility when advertised products and services are unavailable.
Good customer service would have involved listening to the complaint, recognizing that the VIP package and add-ons were incomplete, and offering appropriate compensation for the items and experiences that were not provided. Instead, Fever treated the matter as though we were simply requesting a refund because we had changed our minds. That was not the case. We paid for specific benefits, arrived expecting to receive them, and were denied several of those benefits through no fault of our own.
Customers should not be charged for products and services they never receive. Fever’s failure to provide the purchased benefits, followed by its unwillingness to meaningfully address the complaint, reflects a serious lack of accountability and customer care.
This response showed little concern for the customer or for the fact that Fever had failed to deliver important parts of what we purchased. Rather than investigating the issue, explaining what went wrong, or offering a reasonable partial refund, Fever relied on a generic policy statement that did not apply to the specific circumstances. A no-refund policy should not excuse a company from taking responsibility when advertised products and services are unavailable.
Good customer service would have involved listening to the complaint, recognizing that the VIP package and add-ons were incomplete, and offering appropriate compensation for the items and experiences that were not provided. Instead, Fever treated the matter as though we were simply requesting a refund because we had changed our minds. That was not the case. We paid for specific benefits, arrived expecting to receive them, and were denied several of those benefits through no fault of our own.
Customers should not be charged for products and services they never receive. Fever’s failure to provide the purchased benefits, followed by its unwillingness to meaningfully address the complaint, reflects a serious lack of accountability and customer care.
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Scam
We all purchased tickets for the RNB brunch and we were all charged £15. We turned up for the event to be told it was cancelled. There was no email or communications to inform us. Even worse they are refusing a refund for no legitimate reason. I’m now seeking to take legal action
So far so good !!
Would be nice if app could help to clarify whether parking purchases are necessary. Overall has been a good experience and well made ,
Good color tones on app background , easy on the eyes . 👍🏼👍🏼
Good color tones on app background , easy on the eyes . 👍🏼👍🏼
Clunky
App is clunky and barely works, trying to transfer tickets from the web to the app is painfully difficult and the web version doesn’t allow you to even view the tickets??
refund policy is horrible
👎
Horrible customer service
Good luck if you ever need customer service from this company. It’s nearly nonexistent with no chance of resolution in a timely manner. I will never purchase tickets through this platform again, it feels like an absolute scam.
Terrible
Broken links constant problems i want to give you my money but the terrible design makes it hard to book. Avoid this trash.
Great Events / Not so great after sales assistance for issues.
We booked 2 x Lava Cave Concert “side quest” tickets at the Iceland Eclipse Festival and the collecting bus between pickup and drop off points didn’t turn up, so we missed the collection for the event. Upon contacting Fever through the app I spoke with someone immediately to try and sort something out. The chat app was useful to log what was happening, but they couldn’t provide solutions. Their role was to forward an email on my behalf to “the ether help desk”. After the third attempt with no response, the person on the app cc’d me on her email to Fever help desk, and she promised me a response within the half hour. I sent 2 follow up emails. I am still waiting for a reply 3 weeks later.
I understand they may not have been able to do anything and it’s just bad luck.. but tell me I’m out $800 and give me the closure.
In a very fortunate turn of events and nothing to do with Fever, we were able to join the final concert as last minute tag along. Which was so fortunate and appreciated. But I still haven’t had any feedback or emails from Fever.
Fever events are great, and the app works really well, if they bring their after sales service up to the bare minimum of acknowledging communications and outcomes. I’d give them a 5/5.
I understand they may not have been able to do anything and it’s just bad luck.. but tell me I’m out $800 and give me the closure.
In a very fortunate turn of events and nothing to do with Fever, we were able to join the final concert as last minute tag along. Which was so fortunate and appreciated. But I still haven’t had any feedback or emails from Fever.
Fever events are great, and the app works really well, if they bring their after sales service up to the bare minimum of acknowledging communications and outcomes. I’d give them a 5/5.
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Response from developer
Hello, Lillifound. Thanks for your honest feedback. Your comments always help us to keep making improvements. Thanks for your cooperation and understanding.
Spectacular
We had a great time, our only problem was the seating, Next time definitely will do Front row , we left early due to a seating situation.
Rather than cause a seen we left , Our grandchild’s first experience to the ballet was ruined .
Lesson Learned front row next time !
Rather than cause a seen we left , Our grandchild’s first experience to the ballet was ruined .
Lesson Learned front row next time !
Ótimo app
Boas atrações de entretenimento.
Response from developer
Obrigado pelo seu feedback! Ficamos felizes em saber que você gostou do app e das boas atrações de entretenimento.
チケット予約できない
チケット予約できたと思ってたけど、できてなかった。
私はロボットではありませんて、いくつかある写真から◯◯を選ぶ場面では、選んでも、次、とか表示されないので、そこから先には進めず。
結局受付で聞いたら、予約できてないから、後は自分で問い合わせて下さい、と言われ、電話で問い合わせて、予約できてなかった事がわかったけど、こんなのイライラするだけ。
私はロボットではありませんて、いくつかある写真から◯◯を選ぶ場面では、選んでも、次、とか表示されないので、そこから先には進めず。
結局受付で聞いたら、予約できてないから、後は自分で問い合わせて下さい、と言われ、電話で問い合わせて、予約できてなかった事がわかったけど、こんなのイライラするだけ。
Response from developer
めんどくさいったらありゃしない 様、不快な体験をさせてしまいましたことを心よりお詫び申し上げます。 詳細を確認し対応いたしますので、弊社のメールcustomer_satisfaction@feverup.まで、レファレンス番号(#AF-21985586)をご記入の上、ご連絡くださいますよう、よろしくお願いいたします。
Amazing
I love point system
Never use this company!
This company sucks with customer service. I was supposed to see a show and we wanted to cancel one ticket and they canceled all of our tickets! NEVER USING THEM AGIAN! I give them zero stars!
Very Disappointing Experience / £97 loss
I downloaded the Fever app after reading several positive reviews and decided to use it to book a couple of events for a day out in London with friends and their children. As we were travelling from outside London, the timings were particularly important to us.
The first booking went smoothly, so I proceeded to book a second event. The app was straightforward to use. I selected the 3pm start time and continued to the payment page. I completed the payment and immediately received an email confirmation.
Thankfully, I checked the ticket straight away – and that is when I noticed that my ticket showed 10am instead of 3pm.
I went back through the booking process to see whether there was a way to correct the time, but there wasn't. I contacted customer support and initially received an automated AI response telling me that I was not eligible to make changes to a completed booking. I was then given the option to reply and have the matter reviewed by a human agent.
Unfortunately, the human response simply repeated the same position and refused to change the booking or offer a refund.
I explained clearly that I could not possibly attend two events at the same time and that I had selected the 3pm time during the booking process. I also explained that I was not asking for a refund because I had simply changed my mind. I was asking for help because the ticket I received did not reflect the time I had selected.
I understand Fever's terms and conditions regarding refunds, and I had actually read them before booking. However, quoting the terms and conditions does not resolve a situation where the booking confirmation appears not to match the customer's selection.
I don't have a screenshot of the page immediately before payment, so unfortunately I cannot prove what I selected. But I would strongly recommend taking screenshots of your selected date and time before completing any Fever booking, particularly if the timing is important.
Overall, this has been a very disappointing customer experience. I had planned a nice day out for friends and their children, travelling into London from outside the city, and instead I've been left with a ticket for a time that I did not intend to book.
If you are using the Fever app, please double-check your ticket immediately after payment and make sure the date and time are exactly what you selected.
I hope sharing my experience helps other customers avoid finding themselves in the same situation.
The first booking went smoothly, so I proceeded to book a second event. The app was straightforward to use. I selected the 3pm start time and continued to the payment page. I completed the payment and immediately received an email confirmation.
Thankfully, I checked the ticket straight away – and that is when I noticed that my ticket showed 10am instead of 3pm.
I went back through the booking process to see whether there was a way to correct the time, but there wasn't. I contacted customer support and initially received an automated AI response telling me that I was not eligible to make changes to a completed booking. I was then given the option to reply and have the matter reviewed by a human agent.
Unfortunately, the human response simply repeated the same position and refused to change the booking or offer a refund.
I explained clearly that I could not possibly attend two events at the same time and that I had selected the 3pm time during the booking process. I also explained that I was not asking for a refund because I had simply changed my mind. I was asking for help because the ticket I received did not reflect the time I had selected.
I understand Fever's terms and conditions regarding refunds, and I had actually read them before booking. However, quoting the terms and conditions does not resolve a situation where the booking confirmation appears not to match the customer's selection.
I don't have a screenshot of the page immediately before payment, so unfortunately I cannot prove what I selected. But I would strongly recommend taking screenshots of your selected date and time before completing any Fever booking, particularly if the timing is important.
Overall, this has been a very disappointing customer experience. I had planned a nice day out for friends and their children, travelling into London from outside the city, and instead I've been left with a ticket for a time that I did not intend to book.
If you are using the Fever app, please double-check your ticket immediately after payment and make sure the date and time are exactly what you selected.
I hope sharing my experience helps other customers avoid finding themselves in the same situation.
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$300 down the drain!!!
We purchased six stage side tickets to an event, drove two hours to get there and due to parking arrived five minutes late. The door was closed and we were not able to gain entry. I contacted the company and they apologized for the experience and approved a transfer of tickets. I related all of this information to Fever as advised by the organizer of the event. I also forwarded proof of the approval and was repeatedly denied. I used this app several times and will NEVER use it again. I’m very disappointed in their customer service.
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Customer service
I had to download the app in order to access the online help chat for customer service. The customer service was unhelpful. It took over a week for them to contact me and tell me there wasn’t anything they could do, when it was their website and app that had an issue with an error code at checkout.
Useless system for Event tickets
This system is supposed to allow pre-sale access to events but the links using emails into this App are just not working … the supposed times have a countdown clock that keeps resetting to the same time once a minute!
Spent A LOT OF WASTED TIME TO GET NOWHERE …
Just infuriating!
Spent A LOT OF WASTED TIME TO GET NOWHERE …
Just infuriating!
諦めないで！返金方法💸
予約した公演の一ヶ月前に突然、公演中止のためクーポンでの補填対応をするとのメール。他に同内容の公演もなく、更には期限が二ヶ月以内！！使えないクーポンを渡されても困るので、そのメールに返信しクレジットカードの引き落とし中止を要求しました。中止理由が明記されておらず不当な要求であること、消費者センターへの報告を検討していると記載を追加したら、数日後には無事返金されました。しかし、メールには未だ返信がありません。
皆様もお気をつけください。参考になります様に…✨
皆様もお気をつけください。参考になります様に…✨
Response from developer
喜界島マンゴー 様、大変申し訳ございません。 状況を確認し、このケースを再開したいと思いますので、弊社のメールcustomer_satisfaction@feverup.まで、レファレンス番号(#AF-21825916)をご記入の上、ご連絡くださいますよう、よろしくお願いいたします。
Miserabler Kundenservice
Ich habe zwei Gutscheine für ein Event gekauft (wovon ich stark abrate, man darf pro Kauf nämlich nur einen Gutschein aktivieren, was für sich schon dreist ist). Ich habe den Kauf aufgeteilt, beim zweiten Kauf (oh Zufall) ließ sich der zweite Gutschein gar nicht erst aktivieren. Ich wollte das Geld zurück (der Gutschein ist ja nicht mal auf andere Events oder Personen übertragbar) und dachte, gut, 20 Euro, da werden sie sich jetzt nicht anstellen. Wie kann man sich irren: anstatt einfach mitzuteilen, dass sie nicht daran denken, einem das zurückzuzahlen, wird man weitergereicht zwischen irgendwelchen Yanniks und Maries, die einem mithilfe von ChatGPT Unterstützung vorheucheln, bis der Kreis von vorn losgeht. Selten so etwas Dreistes erlebt, das einen in den Wahnsinn treibt. Ein Kundenservice straight from Hell, Danke für nichts.
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Response from developer
Hallo! Wir entschuldigen uns für die Unannehmlichkeiten. Bitte wende Dich unter Angabe der Referenznummer #AF-21755538 an customer_satisfaction@feverup.com, damit wir Dir mit Deinem Fall helfen können. Vielen Dank für Deine Mitarbeit und für Dein Verständnis.
They messed up big time
We booked a 7 day tour of Iceland through Fever and Iceland Eclipse. Fever miscommunicated with Iceland Eclipse and the tour we paid for in full months ago was cancelled during our flight to Iceland leaving us stuck with no plans or accommodations for the entire week and less than 12 hours to make alternate plans. Iceland Eclipse arranged something else but it wasn’t what we paid for and we’re still owed over $3000.
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