Customer service
I had to download the app in order to access the online help chat for customer service. The customer service was unhelpful. It took over a week for them to contact me and tell me there wasn’t anything they could do, when it was their website and app that had an issue with an error code at checkout.
Useless system for Event tickets
This system is supposed to allow pre-sale access to events but the links using emails into this App are just not working … the supposed times have a countdown clock that keeps resetting to the same time once a minute!
Spent A LOT OF WASTED TIME TO GET NOWHERE …
Just infuriating!
Spent A LOT OF WASTED TIME TO GET NOWHERE …
Just infuriating!
Miserabler Kundenservice
Ich habe zwei Gutscheine für ein Event gekauft (wovon ich stark abrate, man darf pro Kauf nämlich nur einen Gutschein aktivieren, was für sich schon dreist ist). Ich habe den Kauf aufgeteilt, beim zweiten Kauf (oh Zufall) ließ sich der zweite Gutschein gar nicht erst aktivieren. Ich wollte das Geld zurück (der Gutschein ist ja nicht mal auf andere Events oder Personen übertragbar) und dachte, gut, 20 Euro, da werden sie sich jetzt nicht anstellen. Wie kann man sich irren: anstatt einfach mitzuteilen, dass sie nicht daran denken, einem das zurückzuzahlen, wird man weitergereicht zwischen irgendwelchen Yanniks und Maries, die einem mithilfe von ChatGPT Unterstützung vorheucheln, bis der Kreis von vorn losgeht. Selten so etwas Dreistes erlebt, das einen in den Wahnsinn treibt. Ein Kundenservice straight from Hell, Danke für nichts.
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Response from developer
Hallo! Wir entschuldigen uns für die Unannehmlichkeiten. Bitte wende Dich unter Angabe der Referenznummer #AF-21755538 an customer_satisfaction@feverup.com, damit wir Dir mit Deinem Fall helfen können. Vielen Dank für Deine Mitarbeit und für Dein Verständnis.
They messed up big time
We booked a 7 day tour of Iceland through Fever and Iceland Eclipse. Fever miscommunicated with Iceland Eclipse and the tour we paid for in full months ago was cancelled during our flight to Iceland leaving us stuck with no plans or accommodations for the entire week and less than 12 hours to make alternate plans. Iceland Eclipse arranged something else but it wasn’t what we paid for and we’re still owed over $3000.
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Scam
Do not buy tickets for anything through this app! Absolute scammers! Spent £340 on tickets and then travelled to London and the event wasn’t even on! No communication and trying to get a response is a nightmare!
If event cancels, they wont notify you or refund you
Booked Titantic. The event closed. They didnt notify us. We were turned away at door. Then they refused to refund us. And they fought creditcard company of all the people on reddit that pointed it out.
Estafa
Perdí 87 dólares en esta aplicación la verdad es horrible de que no puedas usar tu boleto y que no te puedan devolver tu dinero,la unica forma es con un voucher, pero si lo que compras es menos de los tienes ellos se quedan con tu dinero . Y si te lo dice hasta el final , “mi culpa por no leer “ pero solo de un uso no me parece justo .QUE PASA CON MI DINERO RESTANTE????? ,
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Denied refund after duplicate payment due to no confirmation of the first transaction.
We booked 4 tickets to see Aura show via fever app,1st time when we tried booking the tickets we didn’t get any confirmation email from fever and that time there was no deduction from my bank account as well, so we booked the tickets 2nd time after few mins thinking there might be a system error and when I checked the account the amount was deducted twice. So we emailed fever app asking for the refund for the duplicate payment but instead of refunding and accepting their system fault. they gave us the points/voucher which we don’t want neither require.
Very very disappointed with the app as well the policy.
Wouldn’t book anything ever again from this morally corrupt app. And FYI we still didn’t get any confirmation for the 1st tickets. That proves system fault.
Very very disappointed with the app as well the policy.
Wouldn’t book anything ever again from this morally corrupt app. And FYI we still didn’t get any confirmation for the 1st tickets. That proves system fault.
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Scam gift card policy violates CA Law
I was gifted four $60 gift cards as that was the only amount they would sell them for. However, this website only allows you to use one gift card per reservation. So if your reservation is over $60 or the fees come to over $60 you are required to pay the difference. Not only do you have to pay the difference, but you are unable to book multiple reservations for the same time under your user name if you would like to use the gift cards. Basically this devalues the gift cards and is illegal.
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I don’t want your app, I just want my tickets!
After you purchase your tickets, you must create a full profile on their website AND ALSO download the app (which keeps pushing for more location access) just to access the tickets you have purchased. No emails, no receipts, nothing. Seems shady.
Badly developed app, no “human” support available.
I realised I had the wrong dates selected when hitting confirm. The cancel button on the payment screen doesn’t work and the payment went through. Contacted the online support. I was told it is human support but they were totally useless and unhelpful. They gave me a number to call (+852 2154 4938) but the number is dead. Avoid this app if you should ever need any customer service. Had to request a chargeback from my bank to resolve. Poor.
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Inflexible ticket policy
I was injured the day before my ticket to Titanic show and I was unable to be on my feet for any length of time. I asked to just postpone my ticket for a week so I was more stable and comfortable for the VR experience and was told that all sales were final and they were unwilling to change my ticket dates. After spending 90.00 for unusable tickets, I will never buy tickets for events through them again. Ridiculous!
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Selling events that don’t actually exist
They are selling tickets for events that don’t actually exist. Reported this as a scam.
Great at taking your money, terrible at helping when uou need em
Everything is fine until something goes wrong, then you very quickly realise how poor their customer service and support is, they are very inflexible, unwilling to accommodate, drag the query as far as possible to make sure they your money is gone.
The fever points are another disappointment or a big joke, they advertise them as perk but make it useless to redeem it. It’s a gimmick really than a reward.
Worst platform possible.
The fever points are another disappointment or a big joke, they advertise them as perk but make it useless to redeem it. It’s a gimmick really than a reward.
Worst platform possible.
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Help centre doesn't work
The search never loads results. The friend referral also doesn't work and help centre info about it is out of date.
Avoid if possible
Terrible customer service. Recommend you avoid the service if possible. They left a comment saying they would do better and it’s a lie. I again want to repeat to stay away from their service
별 하나도 아까운 앱
티켓을 22일, 28일 예매했는데, 전시가 엉망이라 해서 22일 취소 요청함. 그런데 28일 잘못 취소해줌. 덕분에 전시회는 아예 가지도 못함^^ 본인들이 잘못해놓고 이미 취소된 건 못 살린다고 환불만 해준다 함. 환불해준다더니 며칠째 깜깜무소식. 전화 문의하면 담당팀에 넘겨야 한다고 하고, 이메일 문의하면 본인들 원할 때만 답변함. 이메일 3일째 답장 안 줄거면 왜 만들어놓은 거임. 대단한 일처리 능력. 참고로 첫번째 예매취소는 본인들 전산문제로 환불완료까지 10일 걸림. 한국 사람이면 화딱지날 앱. 어지간하면 설치하지 마세요.
Response from developer
안녕하세요. 정17 님. 만족스러운 경험을 제공해 드리지 못해 진심으로 사과드립니다. 해당 상황을 다시 한번 살펴보려고 합니다. 참조 번호 #AF-21476223를 기입하셔서 customer_satisfaction@feverup.com으로 연락 부탁드립니다. 불편을 끼쳐 드려 진심으로 사과드리며 고객님의 너른 양해를 구합니다. 감사합니다.
I had a very disappointing experience with Fever’s customer support.
I purchased tickets for a Saturday event because the other available dates did not work with my schedule. When the event was canceled due to weather, my tickets were automatically moved to Sunday. Unfortunately, I was never notified by email that my tickets had been rescheduled—I only discovered the change because I happened to open the app.
I immediately contacted customer support requesting a refund since the new date was not an option for me. My case was escalated, but after multiple follow-ups I received no meaningful response. While waiting for support, the deadline to claim the voucher expired, leaving me with no available options in the app.
I understand that weather cancellations happen, but the lack of communication and the inability to get a timely resolution have been extremely frustrating. Customers shouldn’t have to repeatedly follow up just to receive an update on an escalated case.
I hope Fever improves its customer support and communication, especially when events are rescheduled or canceled. As of writing this review, I am still waiting to hear back from support.
I immediately contacted customer support requesting a refund since the new date was not an option for me. My case was escalated, but after multiple follow-ups I received no meaningful response. While waiting for support, the deadline to claim the voucher expired, leaving me with no available options in the app.
I understand that weather cancellations happen, but the lack of communication and the inability to get a timely resolution have been extremely frustrating. Customers shouldn’t have to repeatedly follow up just to receive an update on an escalated case.
I hope Fever improves its customer support and communication, especially when events are rescheduled or canceled. As of writing this review, I am still waiting to hear back from support.
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Patético
Ridiculo ter que obrigar o usuário a baixar o app para ter acesso ao ingresso. Toma uma estrela por isso e aprende.
Response from developer
Olá, Zaz18363. Lamentamos que te sintas assim. Os teus comentários ajudam-nos a melhorar constantemente. Obrigado pelo teu tempo.
N compre nada,não compensa!!!
Chegamos 5 minutos atrasados no evento do ballet e pela segunda vez uma experiência ruim em 2 dias. Estamos em um lugar, Taetro Gamaro, que em uma via da qual não previmos, pegamos trânsito por estar fechada e que acabamos umas 50 pessoas chegando 5 minutos atrasados. Nada foi nos disponibilizado de solução. Estamos com senhoras, criança e apenas vieram e falaram que não entraríamos por 5 minutos de atrás. E, no evento do Cosmo, ficamos por mais de 2horas esperando para podermos entrar. Não acho justo eu em um evento ter que esperar por mais de 2horas e em outro, chegar 5 minutos atrasada e não ser nem considerada.
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Response from developer
Olá, Jorge. Lamentamos saber que sua experiência não foi positiva. Vamos reabrir o seu caso para ajudar você ainda mais. Entre em contato conosco pelo e-mail customer_satisfaction@feverup.com, indicando o seguinte número de referência: #AF-21383560. Pedimos sinceras desculpas pelo inconveniente e agradecemos sinceramente a compreensão de vocês.
