App
This app is not very good. I submitted a claim and they denied it saying it was an estimate but that was my receipt. I wish it had a message option.
Nothing is working. Everything says try again later.
I would give zero stars
Hard to navigate
I followed the instruction on uploading receipts and yet the app does not have the function it claims it does. Not very useful…
Not intuitive
This app is saying I have two messages, but it's not showing me my messages.
This app should have a place to easily add an EOB.
Where is it?
This app should have a place to easily add an EOB.
Where is it?
Not hassle free.
Every time I try to log in, it tells me it cannot verify. I answer my security questions and still cannot get access to this app. I have to call and reset everything each time. A major hassle. Face recognition doesn’t work or give you the option even after you tell the app to use it when you sign up “again”.
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Corky
It does not let me add more than one image when I try to submit a receipt
Waste of Time
Would love to use the app I stead of having to fire up my computer unfortunately the app would not allow me to make a claim something about I don’t have an account attached (I do) so had to do it on the computer. Useless.
Does not recognize my information
I downloaded the app, as I have claims to submit, and my flex spending card is currently being held hostage, as they need more information from my pcp. Typical of First Financial, they state that they have no record of my name or my employee number. I have a sizable amount of money taken out of my paycheck that say otherwise.
I was hoping that the app would be a simpler way than playing phone tag with First Financial.
I was hoping that the app would be a simpler way than playing phone tag with First Financial.
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Easiest App
This is the easiest app on my phone! Submitting claims, checking balances, getting assistance with problems,...IMPRESSIVE! Thanks, guys!
Great app
This app is so great. I have used it to file a claim and it is super easy. I love the way it shows your details about what you have spent and what you have left to spend how much you have deposited. The charting is easy to read and very intuitive.
A pleasure to use
I am able to easily access the information that I am looking for.
No glitches or issues to date.
No glitches or issues to date.
Roll forward
I hate that the app won’t show you how much was rolled forward from the previous year. It appears to be an attempt to keep you from spending what was left over, if your employer has selected that option.
App is convenient, but still cumbersome
Inconsistent processing times for submissions is the main issue with this company. Sometimes medical reimbursement happens within a week, sometimes up to 3 weeks. Even monthly Dependent Care Deposits that are the same date every pay period and “autogenerated” vary by 7-14 days on processing times. Customer service is available, but was not helpful 2 of 3 times I contacted them.
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If only I could give a zero star
This app apparently doesn't work very well. Every claim I've submitted through it has been denied due to lack of information.... W-E
No problems!
I like being able to submit documentation thru the app from my phone camera. Makes life much easier!
Good app but...
It needs a forgot your password link in the app instead of having to call or email
Great way to manage FSA
This is the best way to monitor balances and status of your claims!!!
This is a fantastic app!
I have used this for when I need to make claims and it has been a excellent tools to use.
Alicia
User friendly and gives me the most updated information.
DM
Complicated
