Abandonware
Doesn’t work, just gives error code 2934 every time. Looks Fujitsu have abandoned these products.
Problème with timer
When Time zone changes +1 hour in March, all the settings in the timer program advances by 1. This is not correct, they should not change.
Terrible
Had the app for many years, about a year ago all of my units disconnected and now I cannot reconnect them you think from 52 billion dollar company we could get a lousy app that works.
Works…. Barely
Always have to relogin to the app and it doesn’t work with apples keychain hardly at all making it super annoying to use regularly. Clunky, slow, needs an update.
Very poorly done
We’ve used this app for 2 years. It was very difficult to synch the mini split to Wi-Fi. This took several hours and many attempts. We finally called support and after a very long hold time the tech took about 30 minutes to get the 2 units synch’d to Wi-Fi. Despite having full signal (3 bars) on our cell phones, tablets, and computers in these rooms, the mini split frequently loses the Wi-Fi signal or the app does not respond. Nice idea but very poor performance!
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Very poor app/system
After eight years have finally given up on this terrible app. In the last couple of weeks it’s got the daylight saving times wrong and then refused to start schedule times and also logged me out two or three times. Have purchased a Sensibo Airpro. The difference is amazing. So easy to use and does everything I want. Good riddance to FGLAir, I really should’ve done this a few years ago.
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Awful
I feel robbed. The sheer frustration factor of trying to get this app/ac unit to work without errors makes me wish I had not bought this ac solution. Fujitsu - if you are reading this and have the genuine willingness to resolve these issues, please contact me to help me sort this out and I will be happy to revise this review.
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Stop logging me out!
As above , through no fault of mine , the app logs out and forgets the names of the air cons too
Please need update
This app is old and need to be refreshed.
Disconnect frequently from device. Does not remember user/passwd
Timer setup need to allow 2 times for activation/stop schedule
Disconnect frequently from device. Does not remember user/passwd
Timer setup need to allow 2 times for activation/stop schedule
Doesn’t work
Terrible app. Doesn’t work and hasn’t been updated for 3 years. Don’t sell wifi capability off we can’t use it.
Disgraceful
Keeps logging me out disgraceful from Fujitsu, been a problem for quite a while, and they still don’t do anything. Run away if your thinking of purchasing
Worst app ever
Worst app ever! Doesn’t even connect to the new aircon! Very bad!
terrible app
App is very simple to use, except many problems. Constant errors involving Wi-Fi communication. Randomly stops working and remote unit comes with is impossible to use with million of buttons. Obviously, with all these bad reviews Fujitsu needs to update the system.
Works Fine
The app is a little finicky to initially get set up in the Interface is clunky. I think that process could be smoother and more clearly written in the instructions. I’m an engineer and I don’t find them easy. But once the app is connected and registered, it works fine. When I’m travelling I often turn the heat pump up and down and on and off even when I’m in another country. So it does work. The current version of the app is very touchy when it comes to turning up or down the temperature and often when you hit the up and down arrows, it doesn’t work very well.
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Signs out too often
App signs me out almost every day, seems random. Pretty annoying.
Constantly getting forced log out if the app
The app is functional when it works. However multiple times a day the app automatically logs out and then I have to log back in with username and password. This has been going for years. Also, connecting the unit to the app for the first time or after a power failure is an absolute pain.
An error has occurred
75% of the time I use the app, I get an error occurred response. When it does work it’s very slow to respond or suddenly needs you to log in. Again and again. Then an error occurs then you shut down the app reopen it to find it’s actually worked sometimes.
Useless
Tried everything on the instructions and it keeps crashing
Absolutely horrible
This app is horrible, Fujitsu should be ashamed of itself. Spent over 45 minutes trying to get it to work. Then, Fujitsu’s website states it’s open for telephone support 8-8 est. (it does NOT states what days it is open).
Shame on you Fujitsu!
Shame on you Fujitsu!
Time zone problem
App works and is stable but the timer has issues that it doesn’t take into account daylight savings correctly.
