Network issues
EToken is very useless always having network issues.Can’t bank with fidelity again
Very useless app
There’s absolutely no need for this app.
Rubbish app
Fidelity should just give people a hard token and stop stressing people over this rubbish app. Am closing my account soon
Mrs O
This has got to be the most useless token out there.
App not functioning for over a month
Fidelity bank your soft token app has not been functioning properly in the past weeks. I can’t do any major transaction as a result. None of your customer care attendants have been able to help.
Worse app
Worse token app ever
What is happening to your soft token
Dear Fidelity bank I am utterly disappointed at the performance of your token for the past two weeks.
I expected that if there should be an upgrade or update or changes in your token app the least to do is inform customers and also sensitize your online customer service rep on how to help customers out in navigating it.
I have called 3 times on different occasions to complain about the app but none of your online customer rep can help.
Because I still cannot explain why I was logged out of the app and I cannot gain access with the same details I’ve been using for a long time.
Fidelity bank do better please!!!
I expected that if there should be an upgrade or update or changes in your token app the least to do is inform customers and also sensitize your online customer service rep on how to help customers out in navigating it.
I have called 3 times on different occasions to complain about the app but none of your online customer rep can help.
Because I still cannot explain why I was logged out of the app and I cannot gain access with the same details I’ve been using for a long time.
Fidelity bank do better please!!!
Show more
App performance
A very useless app. Always having a bad network and malfunctioning. The bank needs to up their game. Currently the bank is not ideal for a serious business operation due their incessant app malfunctioning
No way to resolve if you forget your token Password
The lack of password changing options on the first screen is very frustrating. If you forget your token login details, there’s no hassle free way to resolve
Fidelity token
I have forgotten my password and username
I need make use of my fidelity token
And there's no place to resetting of it
I need make use of my fidelity token
And there's no place to resetting of it
Worst App
This bank will frustrate your life. They don’t care about you at all. They will force you to download their app which doesn’t work at all
Waste of storage
I honestly do not know why this people don’t take the customers seriously. No matter how many time you complain, you’ll be even lucky to get a response talk more of your issues being resolved. This app is useless as long as I’m concerned. It will say token copied to clipboard but will never paste the token and always leaving you in distress. I’m don with the bank, it’s already affecting my mental health:😡😡😡
Show more
Worst token app
No innovative and not easily accessed, something it doesn't even work and it ends up not fleeting me make emergency transfer….
Why I can’t login or register the token
I downloaded the token app for over 3 days now and everyday I’ve been trying to login or register but until now still all I get is try again
Zero rating
App stopped generating codes for transfers. Waste of time
Stupid app and stupid bank
Very exhausting set of people
WORST TOKEN APP IS AN UNDERSTATEMENT
It’s getting 1 because I couldn’t figure out how to rate it 0.5. And that is me being really generous. Nigeria is a place where customers are not taken seriously, it shows in the services being delivered by firms.
Worst bank token app ever! Always having issues with logging in
Worst token app!
Token
I have been filing my details on this app for almost 24hrs , The ussd platform is not working, to add to it I can’t get a token number for my online transactions. I see why de call this bank old people’s bank, so slow! If you can’t meet the needs of your customers pls close the app or bank 🤨🤨😡😡 nonsense!!!
Show more
Don’t download
One of the most useless banking app I have come across very useless to the extend of asking you secret questions even if you provide the right answers it will still say wrong input and you will be restricted from login in your mobile app
