NIGHTMARE ZERO SUPPORt
Fire the CEO, he has not a clue what planet he is on. Can’t login using the correct credentials. You can’t get the basics right!!!! Service stinks by the way. One of the worst mistakes you’ll ever make!!!
Good when it works
Stops working for days. Technical support is a horrendous. Better hope you don’t need to check or configure your Fidium Internet connection or wireless network…. Without this app you’re out of luck.
Frustrated parent
Pretty frustrated with recent updates. Not as user friendly. Terminology has changed everything wants to be grouped and it’s not as user friendly. I typically don’t write reviews but I’ve just spent 20 min trying to set a schedule for certain devices and it’s easier to just disable and set alarms on my phone to enable again. It’s a pain. Not a fan change it back it or give me a tutorial.
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Horrible, and getting worse
This app no longer supports the most basic parental control functionality. The somewhat-usable options before the update have been removed.
There is no effective way to actually use the features provided to control a kid’s screen time.
There is also zero customer service around the app. Their only path to support you is to send a technician to your house. Who has never used the app.
The service is good, the price is right. But the app is hot garbage and an embarrassment, and it makes me want to ditch Fidium entirely.
There is no effective way to actually use the features provided to control a kid’s screen time.
There is also zero customer service around the app. Their only path to support you is to send a technician to your house. Who has never used the app.
The service is good, the price is right. But the app is hot garbage and an embarrassment, and it makes me want to ditch Fidium entirely.
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School night timeout
The app update don’t even have school night timeout anymore that was easy and simple for me
App Doesn’t Login with correct info
Fire your tech team. Can’t login using the correct credentials. You can’t get the basics right!!!! Service stinks by the way.
App doesn’t recognize my account?
We can log into the website just fine… but when my husband and I try to log into the app, it says “customer not found”.
Login
Can’t login into the app!
Awful App :-(
The update in April 2026 made the app worse. Creating focus times is not intuitive and requires incredible patience to figure it out. The prior version wasn’t easy but this update made it 10x worse. I abhor having to go into this app to edit any profile. Today it logged me out & then wouldn’t recognize my user name and/or password. It just reset itself somehow to the sign in page but won’t let me sign in. It’s infuriating but I have to use it to create Internet controls for young kids.
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Recent Update Is Horrible
As a parent who utilizes the internet timeout feature, the recent update is awful. Adding/editing recurring timeouts to my child’s devices is now a whole event when it used to be a couple of easy steps. Before the update, the app was only good for setting timeouts and checking connection. Now it’s only good for checking connection. I still cannot pay my bill or do anything else useful on the app. Looks prettier though I guess.
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New app update frustrating
I have no issue with the Internet itself. However, I absolutely abhor the new app update. I can no longer block certain websites from certain devices. I have to block websites from whole people and all the devices assigned under them. I can’t modify a time out or scheduled time out easily. I have to delete it and create a new one every time. I cannot extend Internet when there’s a scheduled block for any specific device. The device names keep changing so then they’re not assigned to people. It is not easy to navigate or find things that you’re wanting to find. Please go back to the previous app or make some serious changes.
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New Update Sucks
New update sucks. Now it just messes everything up, it’s harder to create schedules to resist certain access, the app fails, etc.
You all ruined something that was working.
You all ruined something that was working.
App not working after update
Updated the app on iPhone 3 days ago and haven’t been able to log in since. No help from Fidium
Charged several times after canceling service
I shouldn’t have to call multiple to get my account straightened out. Because I canceled my service, I couldn’t get into the portal to do anything there. I will say Oscar provided amazing customer service. Belle, however, is, shall we say, not the best fit for customer service. Fidium provided extremely reliable service, but I’ll never trust them again.
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Attune App
Please fix this attune app. I cannot even log on to that app on iPhone.
I do not want to use website every time I need to check my account!
I do not want to use website every time I need to check my account!
Broken for over a month
This app was very useful for managing my Wi-Fi network and placing the extenders. But for over a month now I have not been able to log into my account. It is no longer a five star app. Fidium technical service tells me it’s something to do with the app, but doesn’t know when it will be fixed by Plume.
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Frequent service interruptions
Pro(s): When it’s running at full speed and connectivity is solid to network I can’t complain.
Con(s): constant service interruptions, slow speeds and BIGGEST HEADACHE EVER when trying to pay bill online, especially using the one time payment option. No automated call in system to pay bill. Must speak with someone in customer care department. M-Saturday but closes at 8pm EST.
Chat with someone feature is a painful, too many questions and they answer your question with a question.
Only technical assistance provided, no account or billing assistance offered in chat feature. where I’ve been belittled by tech representative to the point where I’m like this dude doesn’t have a clue what’s going on and coping attitude because I asked hard questions which I already new answer, just checking his tool box that wasn’t sharp enough
Con(s): constant service interruptions, slow speeds and BIGGEST HEADACHE EVER when trying to pay bill online, especially using the one time payment option. No automated call in system to pay bill. Must speak with someone in customer care department. M-Saturday but closes at 8pm EST.
Chat with someone feature is a painful, too many questions and they answer your question with a question.
Only technical assistance provided, no account or billing assistance offered in chat feature. where I’ve been belittled by tech representative to the point where I’m like this dude doesn’t have a clue what’s going on and coping attitude because I asked hard questions which I already new answer, just checking his tool box that wasn’t sharp enough
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Not working
Been a customer since july of 2025 everything was working fine untill jan of 2026 I got a bill for 600$ dollars called to get it fix they say there was a glitch in the system and then the app stop working called to get it fix i was told im a new user that u have not register my email yet so i did it again and still have no access to my home pass app
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Fidium
Awesome speed great price
Fidium
Unreal how easy and love the gig speed.
