App Doesn’t Login with correct info
Fire your tech team. Can’t login using the correct credentials. You can’t get the basics right!!!! Service stinks by the way.
App doesn’t recognize my account?
We can log into the website just fine… but when my husband and I try to log into the app, it says “customer not found”.
Login
Can’t login into the app!
Awful App :-(
The update in April 2026 made the app worse. Creating focus times is not intuitive and requires incredible patience to figure it out. The prior version wasn’t easy but this update made it 10x worse. I abhor having to go into this app to edit any profile. Today it logged me out & then wouldn’t recognize my user name and/or password. It just reset itself somehow to the sign in page but won’t let me sign in. It’s infuriating but I have to use it to create Internet controls for young kids.
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Recent Update Is Horrible
As a parent who utilizes the internet timeout feature, the recent update is awful. Adding/editing recurring timeouts to my child’s devices is now a whole event when it used to be a couple of easy steps. Before the update, the app was only good for setting timeouts and checking connection. Now it’s only good for checking connection. I still cannot pay my bill or do anything else useful on the app. Looks prettier though I guess.
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New app update frustrating
I have no issue with the Internet itself. However, I absolutely abhor the new app update. I can no longer block certain websites from certain devices. I have to block websites from whole people and all the devices assigned under them. I can’t modify a time out or scheduled time out easily. I have to delete it and create a new one every time. I cannot extend Internet when there’s a scheduled block for any specific device. The device names keep changing so then they’re not assigned to people. It is not easy to navigate or find things that you’re wanting to find. Please go back to the previous app or make some serious changes.
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New Update Sucks
New update sucks. Now it just messes everything up, it’s harder to create schedules to resist certain access, the app fails, etc.
You all ruined something that was working.
You all ruined something that was working.
App not working after update
Updated the app on iPhone 3 days ago and haven’t been able to log in since. No help from Fidium
Charged several times after canceling service
I shouldn’t have to call multiple to get my account straightened out. Because I canceled my service, I couldn’t get into the portal to do anything there. I will say Oscar provided amazing customer service. Belle, however, is, shall we say, not the best fit for customer service. Fidium provided extremely reliable service, but I’ll never trust them again.
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Attune App
Please fix this attune app. I cannot even log on to that app on iPhone.
I do not want to use website every time I need to check my account!
I do not want to use website every time I need to check my account!
Broken for over a month
This app was very useful for managing my Wi-Fi network and placing the extenders. But for over a month now I have not been able to log into my account. It is no longer a five star app. Fidium technical service tells me it’s something to do with the app, but doesn’t know when it will be fixed by Plume.
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Frequent service interruptions
Pro(s): When it’s running at full speed and connectivity is solid to network I can’t complain.
Con(s): constant service interruptions, slow speeds and BIGGEST HEADACHE EVER when trying to pay bill online, especially using the one time payment option. No automated call in system to pay bill. Must speak with someone in customer care department. M-Saturday but closes at 8pm EST.
Chat with someone feature is a painful, too many questions and they answer your question with a question.
Only technical assistance provided, no account or billing assistance offered in chat feature. where I’ve been belittled by tech representative to the point where I’m like this dude doesn’t have a clue what’s going on and coping attitude because I asked hard questions which I already new answer, just checking his tool box that wasn’t sharp enough
Con(s): constant service interruptions, slow speeds and BIGGEST HEADACHE EVER when trying to pay bill online, especially using the one time payment option. No automated call in system to pay bill. Must speak with someone in customer care department. M-Saturday but closes at 8pm EST.
Chat with someone feature is a painful, too many questions and they answer your question with a question.
Only technical assistance provided, no account or billing assistance offered in chat feature. where I’ve been belittled by tech representative to the point where I’m like this dude doesn’t have a clue what’s going on and coping attitude because I asked hard questions which I already new answer, just checking his tool box that wasn’t sharp enough
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Not working
Been a customer since july of 2025 everything was working fine untill jan of 2026 I got a bill for 600$ dollars called to get it fix they say there was a glitch in the system and then the app stop working called to get it fix i was told im a new user that u have not register my email yet so i did it again and still have no access to my home pass app
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Fidium
Awesome speed great price
Fidium
Unreal how easy and love the gig speed.
The Best
I have been a customer of AT&T, Spectrum, Fidium in different parts of the country and Fidium has been the absolute best. No constant outages, callouts, or phone calls. One 2 day outage in 4 years and that was because a 3rd party cut a main line. One suggestion: better notification process for emergencies like that. Didn’t hear a peep for over 24 hrs. But regular customer service for bill inquiries are wonderful. Courteous and responsive.
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Don’t go with Fidium if you can
First off the app has never worked for me. Not sure if it’s because I use a different router than their provided ones or why but every time I try to login I get a pop up error saying something went wrong and try again in a few seconds. I have tried over and over again, different days, months, etc but doesn’t matter it always gives the same error. I can login to my account online no problem but the app never. Past that their service has gotten worse. A number of outages and because I can’t use the app(clear issue on their end) I can never get real support. Not sure of better companies out there (cable is not an option cause it’s worse than fiber) but I’ll be looking for sure
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Useless
I am unable to login. No access for months. I am able to login to Fidium through their webpage. Maybe this app is no longer supported?
App issues
The app keeps telling me “500 Internal Server Issue”. I’ve uninstalled and reinstalled the app numerous times and yet it keeps not working
Needs Serious Improvement
Can’t view your bill, nothing wired with an Ethernet cable is tracked…nothing is tracked period except the WiFi their router spits out. Absolutely absurd. This is the one area that Comcast is sooooo much better at. Oh and let’s not forget the last update to this ridiculous app was 11 months ago. (Now a year ago) This app is a total joke
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