App Doesn’t Login with correct info
Fire your tech team. Can’t login using the correct credentials. You can’t get the basics right!!!! Service stinks by the way.
App doesn’t recognize my account?
We can log into the website just fine… but when my husband and I try to log into the app, it says “customer not found”.
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Can’t login into the app!
Awful App :-(
The update in April 2026 made the app worse. Creating focus times is not intuitive and requires incredible patience to figure it out. The prior version wasn’t easy but this update made it 10x worse. I abhor having to go into this app to edit any profile. Today it logged me out & then wouldn’t recognize my user name and/or password. It just reset itself somehow to the sign in page but won’t let me sign in. It’s infuriating but I have to use it to create Internet controls for young kids.
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Recent Update Is Horrible
As a parent who utilizes the internet timeout feature, the recent update is awful. Adding/editing recurring timeouts to my child’s devices is now a whole event when it used to be a couple of easy steps. Before the update, the app was only good for setting timeouts and checking connection. Now it’s only good for checking connection. I still cannot pay my bill or do anything else useful on the app. Looks prettier though I guess.
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