Has not worked properly since day one.
This app has been a disappointment from first day I started working with it. There is always something not functional. Weather it is the payments page, which will not let me collect cc info which is the entire reason we are doing this, or the constant freezing up and showing a loading icon or the fact that I can not search for customer names when I am running after hour service calls. I will search for a customer and it will not find anything at all. Not even if I search for just the last name. So I add the customer and all of a sudden there is a matching existing customer that “matches your entry”
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Weird issues with app
Recommend they fix the issues seems to delete information randomly.
Sometimes it has saving issues to the cloud
Sometimes it has saving issues to the cloud
Crashes a lot
This app crashes a lot and the only way to get it to work is to delete it and download it again.
The only good thing that this app got going is that you can run credit cards via Bluetooth.
I don’t know why they can’t seem to get it right…
The only good thing that this app got going is that you can run credit cards via Bluetooth.
I don’t know why they can’t seem to get it right…
Needs more work
Bring back the spell
Check / auto correct in summary.
Check / auto correct in summary.
Fix your app
App is horrible. Takes 3 steps to do one thing. When doing job summary, spell check is gone with update. We are a field of construction workers. Some of us don’t have the best education in spelling. Makes it hard for some techs and office to correct. Have been using for 2 yrs and still has a long way to go. Do better
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Used for 5+ years
FieldEdge is a great concept, but some issues I have with it is mobile app capabilities and glitchiness to it’s functionality. I don’t know if they just want to send so much information every time I enter something it takes soo long. Also it’s too easy to delete items, I have to type out comments sometimes and they take precious time that cost my client’s money when I’m billing hourly.
I wish you could attach links or videos, never been able to figure that out either…
Hopefully someone sees this and looks in to it.
Thanks
App Users
I wish you could attach links or videos, never been able to figure that out either…
Hopefully someone sees this and looks in to it.
Thanks
App Users
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Quote conversion in the field
Allow techs to write a quote, approve & move
To invoice.
This would allow them to get credit for what they close on the spot
To invoice.
This would allow them to get credit for what they close on the spot
Not bad could be better
The app won’t let me send the invoice to the customers email after making a po number. Please fix.
Terrible
The new update takes away ease of use while navigating through the menu because they’ve taken away the ability to swipe between screens. Also, the autocorrect feature within the app has been removed so sometimes uncaught misspells slip through. The updates seemingly make things worse while at the same time a challenge to even use the app. If I could rate less than 1 star, I would.
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Far from ok
Been using it for years. It’s very clunky, glitchy, and buggy. Makes my daily job very frustrating. Updates promise to fix things but usually creates new problems. Fields don’t save or change when adding equipment, keyboard autofill only works on some tabs. Look elsewhere for a dispatching service.
Not great
Really an all around poor app. No spell check or predictive text. Crashes a lot and support,while at times is responsive, doesn’t give you an answer nor helps solve the issues with app.
God awful as a field tech
Grievances with field edge:
Why not have work order description visible as soon as you open a job?
No swipe features.
Search function in price book has to be exact, which is absurd.
“Do you want to set this job to traveling?” pop up every time you open a job, even if you’re currently working a separate job. Why would I be traveling anywhere before closing or pausing my previous job?
WORK SUMMARY HAS NO AUTO CORRECT AND THE UI KEEPS AUTO SCROLLING AWAY FROM THE TEXT SO I CAN’T SEE WHAT I’M TYPING. ABYSMAL. I shouldn’t have to write my summary in the notes app and copy and paste it. PLEASE FIX this.
As a field tech this app is the bane of my existence.
Why not have work order description visible as soon as you open a job?
No swipe features.
Search function in price book has to be exact, which is absurd.
“Do you want to set this job to traveling?” pop up every time you open a job, even if you’re currently working a separate job. Why would I be traveling anywhere before closing or pausing my previous job?
WORK SUMMARY HAS NO AUTO CORRECT AND THE UI KEEPS AUTO SCROLLING AWAY FROM THE TEXT SO I CAN’T SEE WHAT I’M TYPING. ABYSMAL. I shouldn’t have to write my summary in the notes app and copy and paste it. PLEASE FIX this.
As a field tech this app is the bane of my existence.
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Broke app
Recent update broke it. Can’t open menu
Terrible
Junk
Worst app for techs
This app is absolutely horrible it clocks me in when I don’t even have the app open. Sometimes it clocks me in all weekend. The configuration of the app is horrible and very user unfriendly. None of the other employees like it. It’s terrible if I could give it a zero star I would
Would give it 0 stars if I could.
If your boss makes you use this app find another new employer.
Freezes often
The app works when it wants to, if you exit the app under a customer and then try to open the app again it gets stuck on the previous customer. Leaving the only option to delete the app and reinstall.
Rubbish 2
I’d give em a negative star if I could. Another addition to their previous piece of trash. Loads slowly , reducing production time. Half to delete and re upload not as many time as their predecessor, but waste not your money or time.
Total garbage
The frustrations are too many too list.
Works Great
We have had great luck with it. There are a few things that I wish were better, but as far as dispatching and keeping our work orders in a good order, this has worked great for us.
