Financial Center First CU User Reviews

Name: Financial Center First CU
Rating: 4.8 (755 reviews)

Financial Center First CU

Financial Center First Credit Union

💰 Finance

Customer Experience

Positive experience55.2% of reviews

Neutral9.5% of reviews

Negative experience35.2% of reviews

~ Based on 105 written reviews from the US App Store.

What users say

Summarized from real user reviews of Financial Center First CU. Based on 755 reviews and a 4.8/5 average, it highlights the 12 positives and 15 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly interface and easy navigation
💡New SavvyMoney feature for credit monitoring
🔗External account linking and transfers
💰Savings goals feature
🎨Customizable account names and colors
💳Enhanced card management and settings
📱Mobile deposit functionality
🚀Faster app performance
👥Peer-to-peer payment capability
🎯Dashboard customization options
✨Modern, clean design aesthetic
🏦Excellent in-branch customer service

Negative things

🐛Face ID/Touch ID authentication glitches
❌Removed planned transaction feature
❌Removed true balance tracking
🔐Excessive security questions for internal transfers
❌Removed transaction log option
📊Credit card activity not displayed in app
🐛Mobile deposit issues
🔧Bill pay confusing and unintuitive
🐛Inter-account transfers not working properly
⚠️Incorrect payment addresses stored
🐛Pending transactions visible in app but not to support
📱App incompatible with iPhone 14 Pro Dynamic Island
🐛App crashes on older iOS versions
🔤Small font size for credit card balances
❌Cannot paste passwords from password managers

Is Financial Center First CU Safe?

Financial Center First CU appears safe based on user ratings. AppsHunter Safety Score for Financial Center First CU is 95/100.

This assessment is based on 755 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.7% of ratings point to a safe experience

0.7% of ratings suggest some concerns

1.6% of ratings point to a risky experience

~ Based on 755 App Store ratings for Financial Center First CU.

Is Financial Center First CU Legit?

Financial Center First CU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Financial Center First CU is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Mobile

I miss the pending option before the update.

Brittany Still

a month ago

User friendly

Great convenience

E. V. Indy

a month ago

Banking Made Easy

The ease of depositing and the App has saved us a ton of time.

Architects Rule

2 months ago

Easy to Use

Love the app and how easy and understandable it is for users to access and navigate!

Mitsuko Haynie

6 months ago

Live my Cu

I used to work here and still bank here because I like it so much. Everyone is always very helpful and nice. I usually go to branch on W 86th St and as soon as they see me walk in they’re saying hello and how can we help you. Also very friendly at this branch. Even the manager said hello and goodbye to me from his office!

Yankees123?

9 months ago

Response from developer

Thank you so much for sharing this wonderful review. It means a great deal to us that you not only continue to bank with Financial Center, but also speak so highly of your experience. We’re proud to hear that our W 86th St team continues to make you feel welcomed the moment you walk through the door. A simple hello, a friendly conversation, and genuine care are at the heart of who we are.

Better than before

App is 1000x better than in the past. Couldn’t even reliably login to the other more than 3x/year, no matter the # of attempts. I’ve only run into mobile deposit issues and intermittent working on the site so far. So, better than before. Middling so 3 stars for now.

aaaaajjjjjjjjyyyyyy

9 months ago

Response from developer

Thank you for taking the time to share your experience with our app. We’re glad to hear that you’ve noticed a significant improvement from the previous version – delivering a more reliable and accessible Digital Banking experience is exactly what we’re working toward every day. We also appreciate your honesty about some of the intermittent performance issues you’ve encountered. Your feedback helps us continue improving, and we want to make sure everything works smoothly for you. If you’re open to it, you can reach out to our team at communitydevelopment@fcfcu.com with contact information and we would be happy to take a closer look at what you’re experiencing so we can try to help resolve it. Thank you for being a member and for giving the updated app a try!

Needs credit card activity

It’s a pretty good app and pretty clean to use, but there needs to be a way to display activity on the app for my credit card just like it shows activity for checking accounts/savings accounts

noahw256

a year ago

Terrible

New “upgrade” is perfect example of why you shouldn’t change what was working. Bill pay is confusing and not intuitive. CU had entered wrong payment addresses and my bills weren’t paid on time, incurred late charges. There’s a current pending hold transaction dated November that I can see on the app but customer service cannot.
Seriously, WTH.
If upgrades must be made MAKE SURE TO WORK OUT THE BUGS PRIOR TO RELEASING.

Aussie100257

2 years ago

Take it back or fix it

The app before was a no brainer when making vehicle payments, now it is impossible to make payments via app. Had to go through the internet and login and make a vehicle payment. The company needs to fix this issue and make things easier to navigate when making vehicle payments.

Jonesavishh65

2 years ago

Straight Garbage

The new website straight garbage. Too many steps to perform an action. Inter-account transfers do not show up or are not usable. It takes multiple clicks on links to get them to work. Total amateur hour.

Wodehouse Reader

2 years ago

Positive Upgrade!

I love the look and feel of the new app. It’s very user friendly and allows you to do so much more for your financial needs. The feature I love the most is SavvyMoney to link external accounts! Absolutely love being able to manage my cards through the app as well!

Bri_James

2 years ago

Great Updated Features

This new app has so many great new features, love the new layout of the Dashboard. A great plus is I am now able to monitor my credit on this app.

SantroByEli

2 years ago

Love it!

I absolutely love the new features and the ability to customize what it looks like. I enjoy the new bill pay and the ability to pay others. It’s also faster

Eiteljorge

2 years ago

Ms

More features & technology.

Lsaj1

2 years ago

Amazing upgrade

Comparing the old app, this is an amazing upgrade. There are still some things that need to be altered but overall I love the new look and features they have added. I really love how we can change the names on the accounts and also change the colors. This will help me with color coding my accounts and minimize confusion.

Emily M Flo

2 years ago

Great app!

The new update solved all of my headaches, especially with mobile deposit! I can actually transfer to another member of the credit union now without having to call in or go to a branch! I love this new update.

Eels knowledge,d,due

2 years ago

Great app!

This new app is awesome so many things to do with it with out needing to call the credit definitely different from what we had but this has way more features than the old one. Thank you financial center for thinking about your members.

Jackie Lizarraga

2 years ago

Love the new app!

The new app has so many new wonderful things! Linking and transferring from external accounts! Setting up savings goals! Seeing my credit score on the dashboard! And so many more new, helpful features!

Chelle Rey

2 years ago

Finally Here!

Great new features that I have been waiting for.
From Savvy money where I can monitor my vantage score from Trans Union to the added services available through the app, my banking is much faster and easier.

ujshowvjdsnt

2 years ago

New Update

The new update to the online banking has been very convenient. Once you play around with the app everything is easily accessible. It wasn’t too difficult to add everything back such as external accounts. With every new update there’s going to be some issues that will arise in the process, but with this new app it is easy to navigate.

Ms Monrae