Poor
Poor
Predatory, Fees Galore, Requested Direct Deposits to Bank Don’t Go Through, Poorly Designed App
If your employer tried to pay you using this service, especially for your final wages after no longer being employed by them, you should take action. If you’re in California, USA, you can take action for stolen wages/waiting penalty fees via DIR Labor Commissioner’s office. It’ll take a while but they should respond.
Poorly designed app with nonsensical recovery questions that are never set by you in the first place, should you try to access certain parts of the app. Questions like “Which of the streets is nearest to you”, instead of just allowing you to choose your own questions.
App suddenly stopped showing all transaction histories. Money won’t go into my bank account despite requesting it and following all steps through phone. Had to request dispute after failed transfers to Cashapp and PayPal, which incurred extra “declined transfer” penalties.
This is the type of experience that can leave people homeless if they lose their job and are paid through this service.
I highly suspect fraudulent reviews (or reviews left by equally predatory employers) for their AppStore ratings. Revolting.
Poorly designed app with nonsensical recovery questions that are never set by you in the first place, should you try to access certain parts of the app. Questions like “Which of the streets is nearest to you”, instead of just allowing you to choose your own questions.
App suddenly stopped showing all transaction histories. Money won’t go into my bank account despite requesting it and following all steps through phone. Had to request dispute after failed transfers to Cashapp and PayPal, which incurred extra “declined transfer” penalties.
This is the type of experience that can leave people homeless if they lose their job and are paid through this service.
I highly suspect fraudulent reviews (or reviews left by equally predatory employers) for their AppStore ratings. Revolting.
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Absolutely terrible app that doesn’t even work & awful customer service
App crashes as soon as I log in. Can’t view anything. Brand new download and brand new iPhone. Horrible. No customer service via email or text. Ask phone support is outsourced to a different country save they hang up on you every time they put you on hold.
Feels painful to use
In seriousness, it just has a horrible user interface; the home and menu buttons are weirdly spaced. When loading the Fintwist logo is vertically stretched, not a fixed size for your device's screen, it also runs phenomenally slow when other apps on my device don't. Tbh I would just not use their services unless you have to, which is unfortunate.
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Fintwist/Comdata is incredibly predatory
If Octopharma didn’t use them I would never voluntarily use this service. Only reason I downloaded the app is because of how ridiculously hard it is to withdraw $65 exactly from an atm, as well as all the fees on atm withdrawal.
So I downloaded this app, set up required alerts, and added it to my apple wallet. Usually I just immediately transfer to Apple Cash so I can ignore this card. Once I decided to use it, and I had forgotten my pin. That’s on me, but getting charged $1 for a cancelled transaction is something no normal banking institution does.
Also the card randomly decides it was on “lost card status” for about 2 hours. When I tried to transfer it failed. That was a $0.50 fee.
Not big fees, but still predatory
So I downloaded this app, set up required alerts, and added it to my apple wallet. Usually I just immediately transfer to Apple Cash so I can ignore this card. Once I decided to use it, and I had forgotten my pin. That’s on me, but getting charged $1 for a cancelled transaction is something no normal banking institution does.
Also the card randomly decides it was on “lost card status” for about 2 hours. When I tried to transfer it failed. That was a $0.50 fee.
Not big fees, but still predatory
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