First alliance
This is a great bank to work with very “human” people that are always as helpful as they possibly can be.
Stupid app
Constantly have to put my password in and always turn on the Face ID. If someone got a hold of my phone they wouldn’t be able to access it unless they had the same face. Very stupid setup for this app.
Worst Banking app I have ever seen
Resets facial recognition all the time. Stops working at worse possible times making your money inaccessible particularly on weekends or holidays where there is no customer support. Customer support not local and generally has no clue how to manage even the slightest problem. Has forced me to consider that there is no way for me to safely run my business through this credit union because of it.
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Unable to log in to see accounts and zero customer support
Unable to log in on the app or online. Also no one available to help. I need to check my accounts and cannot. Serious issue that is not ok.
Never Works
The application or website never work. Haven’t been able to see my account in about two weeks other than over the phone. Multiple features on the app are not functional.
