What a pain…
App is only good for checking balance.
Mobile deposits get rejected 99% of the time, I wouldn’t recommend using this app to do so - and I would recommend finding another bank if you want to live in the 21st century.
Mobile deposits get rejected 99% of the time, I wouldn’t recommend using this app to do so - and I would recommend finding another bank if you want to live in the 21st century.
USELESS
App doesn't work at all! Constantly crashes and when it doesn't crash, NOTHING WORKS!
The worst app for banking
Can’t log into my account and won’t let me change my username or password, tells me I filled in the wrong credentials over and over again and been stuck for well over 45 minutes on hold for nothing to get fixed or solved don’t get a first u.s account
App does not work on my Apple 14 phone
Worked fine until May 2024 sometime when there was an update and now freezes to a white screen when tapping to open. I’ve erased, downloads and installed from App Store the bank site and issue the same each time. I’m stuck and now can make deposits in my account. No tech support of app: just a black hole.
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Terrible Mobile Deposit
With the new update I always have a difficult time using the mobile deposit. I almost always get the error code saying that the “endorsement cannot be found”. I’ve visited my branch 3 times asking for tech help on this and they always say they will reach out and never do. Before the update I never had any issues with mobile deposit. I am a business with many checks to deposit. Having mobile deposit available is key since I am 35 minutes from my nearest branch. Very disappointed!!!!!
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Great App
Love the new features: Fingerprint scan sign on, quick balance check without signing in. Facial recognition, scheduled transfers internal and external. More user control!
Still not goog
It was dated b4 but it worked fine. I was just forced to change password, logged in once all good went back 20 min later says pass is wrong???
App no longer works
Told me I needed to update and now says I need a newer phone to use the app at all! No older version available to use and now cannot use a app for online banking at all.
Latest version is a giant step backward
Nice clean interface is gone. Extra click/tap now required to get to anything useful. More ads. Ugh!
Cannot send money through Zelle
Can no longer send money through Zelle because they limited use to only be through First US app although this feature has never functioned. Extremely inconvenient since landlord insists on being paid through this service.
Besides that app is good.
Besides that app is good.
First US Community CU Is Old School
The First US Community Credit Union is a “great” Credit Union but with an old out of date App.. I’m really hoping they upgrade it soon as it really lacks what most Credit Unions already have:
-Balance Notification Settings
-Temporary Card Locks
-Interactive Search Engine for checking on vendor / payee activity by name and not just $$ amounts.
-Two Factor Sign In Authentication
Theirs even more they could upgrade in addition to above all they have to do is try asking a loyal customer for over forty years..
Otherwise it’s a solid app with basic functionality it just needs some real updating.
Thanks First US Credit Union I sincerely appreciate banking with you.. and maybe for another 40-ish years I hope..
-Balance Notification Settings
-Temporary Card Locks
-Interactive Search Engine for checking on vendor / payee activity by name and not just $$ amounts.
-Two Factor Sign In Authentication
Theirs even more they could upgrade in addition to above all they have to do is try asking a loyal customer for over forty years..
Otherwise it’s a solid app with basic functionality it just needs some real updating.
Thanks First US Credit Union I sincerely appreciate banking with you.. and maybe for another 40-ish years I hope..
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Additional account info
I would appreciate seeing the mature date and payment # of my auto loan. For example:
Scheduled Loan Mature Date: July 2025
Payment 35 of 60 Due on: Oct 5, 2021
Scheduled Loan Mature Date: July 2025
Payment 35 of 60 Due on: Oct 5, 2021
Worst banking app I have experienced.
More difficult to use than any other app I’ve used.
Frustrating
The web page displayed address as “firstus.org”, but when I save my logon it identifies it as “netteller”. So, when I open the app, it can’t ever find my login information! Now that I’ve finally figured that out, maybe I’ll be able to use it. Very frustrating
I have multiple accounts… I should probably switch.
I think the app is good! I love the ability to set card limits, instant transfer, and even disable a card then and there for whatever reason. It may not be as refined as some of the bigger banking apps out there but for the option from all of the credit unions I’ve see, I think it’s really solid. With all that said, I do have one issue. Recently the app was redesigned, I like it. No big deal! The problem though is I have multiple accounts. I am able to save the user ID for the accounts and quickly switch between them after logging out of one to log into the other. I like to use FaceID though and before the update, I would be able to select from a drop down menu which account username I’m trying to access, then tap the FaceID button on the login screen to quickly use it to enter the password and login. Now, this doesn’t happen. When I open the app, it auto uses FaceID to log me into the most recent account I had accessed. If I want to access another account, I have to tap sign out and then select the drop down menu for the username and select the different account. However, the only way to use FaceID is if I close the app after doing that and reopen it. I’ve literally lost a feature. Before, I could just tap the face icon after selecting the new account. It’s just really annoying and I’d rather have the older design with the better functionality than what it is now. I would rate it 5 stars but with how many accounts I have, and how many I have to access on a daily basis, I just can’t get over the inconvenience. If they fix this issue, I will update the rating and review. For now though, I’m dealing with it but have often times considered looking into other banking options because of it…
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Needs more development
The app doesn’t remember Face ID setting between accounts. It worked well with the thumb printer reader but is buggy with face ID
Easy, reliable, user friendly
App is easy and intuitive. Has all the features of major banks. but these guys actually update transactions instantly unlike the lag time associated with other on line banking. Very happy with app and bank.
Great app especially for a little credit union 8D
This app has been getting better over the years. My only complaint is that the last two checks I tried to deposit with the app have consistently failed in Mobile Deposit.
Mobile App
I enjoy this App. With it I can manage my account at any place.
Love the app
I have been a member of First US since the 80s when it was First Federal. Having an app makes my life much easier. I haven’t had any issues with the app.
