Bank in Shambles
I went to use my card and it was placed on restricted status. No notifications sent to me, no one immediate phone call or anything. They reported that they called the same day. I must have missed the call, but this establishments does not have a reliable manner of communication with me. They have my address, phone numbers, e-mail and SS#. But there caution created a cluster of issues with my scheduled payments. This place offers us bothing and demands that we sacrifice for their monetary benefit. I will be ending this account soon! Been a member since the 80’s. They really have gone way down in service and customer satisfaction!
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Personal review
I love my banking anytime i have a question or i have something new coming up my bank is quick to give advice no waiting long hours i loveeee it here
Happy client
Always get gray service with FirstLight credit union
First Light
I love my credit union!!
Fees
A couple of a vendor took automatic payments from my checking account after I had canceled the subscription and before my work check was deposited. My account was in the negative and immediately I was charged the fee by FirstLight.
I wasn’t even given a chance or a notification to rectify the solution and add more money. and I just don’t think that is fair.
I think customers should be given 24 to 48 hours at least to make the adjustments and add more money before we are charged fees or at least given a notification. If you truly value your customers, you don’t take advantage of them by charging them fees any time FLFCU get a chance.
I wasn’t even given a chance or a notification to rectify the solution and add more money. and I just don’t think that is fair.
I think customers should be given 24 to 48 hours at least to make the adjustments and add more money before we are charged fees or at least given a notification. If you truly value your customers, you don’t take advantage of them by charging them fees any time FLFCU get a chance.
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Hi
Needs better options for Senior Citizens.
Something went wrong
The old version was great, but the new version only shows one or two transactions with no way to see the rest. Not sure the cause, but it’s basically useless now.
.
Used tap pay in gas pump and it took all my money and isn’t returning it even tho I didn’t use all the money
Rejected deposits
Every time i tried to deposit a check it gets rejected.
Need better alerts system
The alert system needs to work better and give you an immediate alert when something happens in the accounts just like credit cards The current alert system as it is set up is not good at all as an example. I do not need to know this afternoon or even tomorrow that a payment was made out of my account. I need to know immediately so I can take immediate action. The system needs to come out of the 19th century and into 21st century. Thank you.
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Noice
The app is nice, very convenient.
I made a complaint about not being able to put spaces in memos for internal transfers. They fixed it. Outstanding work.
I made a complaint about not being able to put spaces in memos for internal transfers. They fixed it. Outstanding work.
Blocked DonationX2
Blocked a donation to a religious organization after two attempts had to use a separate card to complete donation! I didn’t know a bank was able to tell us how to spend our money!
Yo necesito que me tengan el banco abierto porque me quieren poner dinero okey
Por favor necesito mi cuenta activada porque me van a poner dinero por Zelle
Bank experiences
Very upset with everything being automated at the physical bank. I had to wait 30 min to order checks. Then the checks were very expensive. Not happy at all.
Can’t use debit card at gas station
Without getting a hold on your account , although it is temporary it’s unnecessary
Internal transfer to other accounts on the same bank doesn’t work
The feature to send money internally to other accounts isn’t available anymore what is very inconvenient that I have to do it now on the phone call only during opening hours.
A lot changing
Basic banking app. No longer has the features I loved. I really enjoyed being able to deposit into other firstlight accounts but I can no longer do that without going into the bank and withdrawing from my account then depositing into my siblings accounts. You must now sign up for Zelle. I work at a bank (not firstlight) and have actually referred many customers to firstlight due to the fact that they don’t have to sign up for Zelle to deposit into other accounts and other services but I will no longer be doing that. I have been with firstlight for almost 10 years or maybe a little more and never really had an issue until recently.
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Continuing do make a good app bad
The newest bill pay is a joke. It takes twice as many steps to bay a bill. They removed the ability to see what was paid the previous month when making the payment. Payment confirmation button is useless it just moves you a quarter of an inch up the page. No actual confirmation screen. I have no idea why they feel the need to improve something that already worked fine, especially when it looses functionality or requires many more steps to do the same thing.
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This app is my thirteenth reason why.
The app is so slow, it’s always giving an error message. This bank always hold my money hostage. It deserves no stars.
Update Email?
All I want to do is check my balance and logging in immediately throws me onto a webpage of the main site instead of the app itself. Hire better developers.
