Bank in Shambles
I went to use my card and it was placed on restricted status. No notifications sent to me, no one immediate phone call or anything. They reported that they called the same day. I must have missed the call, but this establishments does not have a reliable manner of communication with me. They have my address, phone numbers, e-mail and SS#. But there caution created a cluster of issues with my scheduled payments. This place offers us bothing and demands that we sacrifice for their monetary benefit. I will be ending this account soon! Been a member since the 80’s. They really have gone way down in service and customer satisfaction!
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Personal review
I love my banking anytime i have a question or i have something new coming up my bank is quick to give advice no waiting long hours i loveeee it here
Happy client
Always get gray service with FirstLight credit union
First Light
I love my credit union!!
Fees
A couple of a vendor took automatic payments from my checking account after I had canceled the subscription and before my work check was deposited. My account was in the negative and immediately I was charged the fee by FirstLight.
I wasn’t even given a chance or a notification to rectify the solution and add more money. and I just don’t think that is fair.
I think customers should be given 24 to 48 hours at least to make the adjustments and add more money before we are charged fees or at least given a notification. If you truly value your customers, you don’t take advantage of them by charging them fees any time FLFCU get a chance.
I wasn’t even given a chance or a notification to rectify the solution and add more money. and I just don’t think that is fair.
I think customers should be given 24 to 48 hours at least to make the adjustments and add more money before we are charged fees or at least given a notification. If you truly value your customers, you don’t take advantage of them by charging them fees any time FLFCU get a chance.
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