Horrible app
Bad customer support . Cancel classes as an when they want . Takes weeks to solve coach availablity issue .
Great App
Thanks for helping me out on my weight loss journey
Poor Customer Service and only Cares about Money
Worst app I have ever tried and a complete waste of money.
Before purchasing, I clearly explained my expectations to the sales representative. However, it felt like the main focus was making a sale rather than understanding my needs. I specifically asked for a personal dietitian who could monitor my calorie intake and provide personalized guidance, but all I received was a standard diet plan.
I repeatedly asked about getting a personal trainer, which was one of my main requirements from the beginning. I was then told that no such service was available and that I should simply follow Fitelo TV. The workouts provided there were not what I was looking for. I wanted a structured fitness plan that explained which machines to use, how often to train, and a workout schedule tailored to my body weight and goals.
I have previously used Healthify, where I had access to a personal trainer who provided guidance and support. After seeing Fitelo’s advertisements, I decided to give it a try, expecting a similar level of service.
I contacted customer support multiple times to discuss my concerns and expectations, but I often felt ignored. When I requested a refund because the service was not what had been promised to me, my request was denied. This was very discouraging, and I stopped using the app for a while. Later, I tried to continue using it simply because I had already paid for it and did not want my money to go completely to waste.
Unfortunately, the overall experience remained disappointing. The customer service was poor, the promised support was lacking, and I ended up paying ₹30,000 for what was essentially just a diet plan.
I would not recommend this service based on my experience.
Before purchasing, I clearly explained my expectations to the sales representative. However, it felt like the main focus was making a sale rather than understanding my needs. I specifically asked for a personal dietitian who could monitor my calorie intake and provide personalized guidance, but all I received was a standard diet plan.
I repeatedly asked about getting a personal trainer, which was one of my main requirements from the beginning. I was then told that no such service was available and that I should simply follow Fitelo TV. The workouts provided there were not what I was looking for. I wanted a structured fitness plan that explained which machines to use, how often to train, and a workout schedule tailored to my body weight and goals.
I have previously used Healthify, where I had access to a personal trainer who provided guidance and support. After seeing Fitelo’s advertisements, I decided to give it a try, expecting a similar level of service.
I contacted customer support multiple times to discuss my concerns and expectations, but I often felt ignored. When I requested a refund because the service was not what had been promised to me, my request was denied. This was very discouraging, and I stopped using the app for a while. Later, I tried to continue using it simply because I had already paid for it and did not want my money to go completely to waste.
Unfortunately, the overall experience remained disappointing. The customer service was poor, the promised support was lacking, and I ended up paying ₹30,000 for what was essentially just a diet plan.
I would not recommend this service based on my experience.
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Post payment
No response from support, no call from dietitian post scheduling calls
Weight Loss Journey
Thank you Dt. Kirti Sarvaiya for guiding me through my weight loss journey. I joined Fitelo in April 2026 to commence my weight loss journey and resolve my fatty liver issues. I was 95kgs at that time and now I am in the 87-88kg range. Also, my fatty liver issues have also been resolved.
I would like to thank Dt. Kirti, for guiding my throughout the journey and helping me instil in the discipline for continuing my diet post my subscription as well. I can now say that I am on a good health path.
I would strongly recommend Fitelo and Dt. Kirti if you are looking forward to start your fitness journey and get healthy.
I would like to thank Dt. Kirti, for guiding my throughout the journey and helping me instil in the discipline for continuing my diet post my subscription as well. I can now say that I am on a good health path.
I would strongly recommend Fitelo and Dt. Kirti if you are looking forward to start your fitness journey and get healthy.
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