Wonder how many bad reviews it takes….
Honestly, this is so far a horrible experience. I can’t even get past the screen after scanning my drivers license. How can this even be legal? To represent a state in the USA and not have a proper app.
Let’s not even mention about the design, cause if the app worked I wouldn’t have to look at it everyday.
Also why must I HAVE to agree to notifications?
I wish I could even register.
My friend tried using it at the airport (he’s the one that put me on) and it didn’t even scan, he missed his flight… 🤣🤣🤣 truly a failure on all fronts. Hey Thales, I don’t want an automatic response about “thank you for your feedback, just FIX THE APP. It has so much functionality potential.
Let’s not even mention about the design, cause if the app worked I wouldn’t have to look at it everyday.
Also why must I HAVE to agree to notifications?
I wish I could even register.
My friend tried using it at the airport (he’s the one that put me on) and it didn’t even scan, he missed his flight… 🤣🤣🤣 truly a failure on all fronts. Hey Thales, I don’t want an automatic response about “thank you for your feedback, just FIX THE APP. It has so much functionality potential.
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Literally does not work
I have my physical ID and was trying to scan it in order to have it available digitally in this app, however when it gets to the point of scanning your face to ensure it matches your ID photo, the app literally would not work at all. Just refused to take a photo of my face despite perfect lighting and me looking exactly like my ID photo. No matter what button you press, or how many times you redo the process. I tried the route of logging in through the DMV instead, and despite having every piece of info available that was requested, the app was STILL unable to verify me. Thanks for wasting 30 mins of my life!
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Not accepted in most circumstances
I have had the app since my last license renewal (close to 2 years). I love the convenience of the Florida Smart ID. Unfortunately it requires cooperation from law enforcement and private entities. Only Disney has accepted mine.
Most organizations never heard of it and do not trust it. Medical facilities require you permit them to copy your license which has never made me feel comfortable.
I have had numerous casual encounters with people in law enforcement. All have said either they never heard of it or they did but never bothered to download the verification app. Only one of over the dozen I talked with downloaded it after our conversation.
I very much like the addition of vehicle registration information but the info entered by DMV is not complete. It can not be utilized for proof of registration because of that. Insurance information is part of the matrix too but it remains blank.
I believe this is the future of identification but there needs to be more effort made to inform the public, get law enforcement cooperation and complete data entry. I realize the money required to do it is not easily allocated however I will be surprised if physical licenses are still in use in the next 10-20 years.
Despite those issues I am happy this app is being implemented.
Most organizations never heard of it and do not trust it. Medical facilities require you permit them to copy your license which has never made me feel comfortable.
I have had numerous casual encounters with people in law enforcement. All have said either they never heard of it or they did but never bothered to download the verification app. Only one of over the dozen I talked with downloaded it after our conversation.
I very much like the addition of vehicle registration information but the info entered by DMV is not complete. It can not be utilized for proof of registration because of that. Insurance information is part of the matrix too but it remains blank.
I believe this is the future of identification but there needs to be more effort made to inform the public, get law enforcement cooperation and complete data entry. I realize the money required to do it is not easily allocated however I will be surprised if physical licenses are still in use in the next 10-20 years.
Despite those issues I am happy this app is being implemented.
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Response from developer
Thanks, we're glad you like the app!
Senior Class Project Level App
I really wanted this app to work, despite the 2 star rating it had and the negative comment I read. If i could carry my driver’s license on my phone, I wouldn’t have to carry a wallet anymore, since all my credit and loyalty cards are on my apple wallet anyhow.
It took several tries to load the driver’s license barcode, which was mildly frustrating. To make matters worse, it couldn’t take my photo no matter how many times i zoomed in and out of my face and pressed the Continue button. I restarted several the app times to confirm it was not user error.
This app still feels like it’s in Beta version. I’m not sure that my information with it. Florida needs to stop messing around and adopt the Apple Digital ID. It seems so much easier to use than this senior class project of an app. Further, what’s the difference between the app and the verifier app? That should be clear right from the description. The people at Thales have a long way to go if they want to deliver an app that will have widespread adoption and support.
It took several tries to load the driver’s license barcode, which was mildly frustrating. To make matters worse, it couldn’t take my photo no matter how many times i zoomed in and out of my face and pressed the Continue button. I restarted several the app times to confirm it was not user error.
This app still feels like it’s in Beta version. I’m not sure that my information with it. Florida needs to stop messing around and adopt the Apple Digital ID. It seems so much easier to use than this senior class project of an app. Further, what’s the difference between the app and the verifier app? That should be clear right from the description. The people at Thales have a long way to go if they want to deliver an app that will have widespread adoption and support.
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Response from developer
Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.flsmartid-support@apps.thalesgroup.com for assistance. Thank you.
App Doesn’t seem to work
I registered with Florida ID a while back. Now when I access the app there isn’t any information on me and it puts me through the registration process. When I’m in the middle of the process I get and email saying I’ve already registered and must delete my ID if I want to re-enroll. There isn’t any information in the app so I went to the DMv portal and deleted my FL ID (also not a pleasant process). When I returned to the Fl ID app, I get to the end of the registration process and it tells me it failed and to try again. After 6 times I gave up. Not sure of the value of app anyway if you still haven’t carry your DL when driving.
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Response from developer
Sorry to hear you're having issues with the app. Please contact us at ITSM.ibs.flsmartid-support@apps.thalesgroup.com for assistance. Thank you.
