Can’t pay mortgage online
This app is useless for me. I can’t login and pay my mortgage or check my mortgage balance on here. Ridiculous that this isn’t available. I’ve called in to pay and been told it’s going to be developed “soon” for over 6 months.
Does not work at all.
The app doesn’t let you log in. Continually says your password is incorrect. I’ve changed it numerous times through the website, yet the app doesn’t work. Whomever manages this app for Flagstar should be fired. There are reviews over YEARS of time indicating these issues have been ongoing.
Not QAed
I have a joint account. Both account holders still have to have separate logins, security questions, etc. My verification text is still going to the other account holder. 🙄 I tried cleaning up old ‘payees’ in bill pay, thinking that was what was preventing me from adding a new one. Nope. Now the app just won’t let me in. Uninstalled and reinstalled trying to fix it. Still not working. Ended up using the website which is more clicks and navigation, and really not optimized for mobile experience. Would not recommend for the frustration factor. Website seems tested well enough.
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Marks password characters as invalid when the same password is valid on website
I was never able to login to the app because it consistently said my password contained invalid characters, even though the same password is valid and works on their website.
Logs me out
It constantly takes my information out even tho I select remember me. Always down for maintenance, and when I try to log back in it won’t let me. Recently it says I’m not connected to the network when I am
Sloooooooooooow!
This is the worst bank app ever! It’s very slow and it’s not phone connection.. also takes forever to transfer money and then you have to add password ever time, it’s a pain! Hello I already entered password to get in. Then it thinks and gives me error codes and says to try later, ugh!!!! This app needs a lot of work and updates! Get it together flagstar!!!
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MyLoans not accessible via app
Why would this bank buy my mortgage from my original lender when they haven’t spent any time or money making a mobile app that allows me to actually view the new mortgage information? I am forced to use a browser to access it because their app doesn’t have a MyLoans login option through either of the two apps they have in the App Store. Which is also a problem I’d have as a customer since they make no intelligent delineation between the two apps short of icon color. Hopefully my loan gets sold to another bank that can spend a day making an app that works.
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Password Not Recognized - Special Characters
I am able to login to the website without issue. I downloaded the app thinking it would be an easier way to manage my mortgage. I am unable to login to the app, it gives an error message “the value you entered contains invalid characters” for my password. My password does contain special characters, namely the ^, # and * but those are not an issue on the website. I use a password manager to fill the form so I know it wasn’t typed incorrectly. To rule out the password manager, I also typed it in manually and received the same error. You need to fix the rules for the password on the app so that users with special characters in their password can use the app. 1 star as the app is completely unusable in its current form.
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Face ID won’t work with this App
Ever since I did the new IOS update my Face ID won’t work on this app but works on all other apps. Flagstar needs to fix this because I’ve had everything possible done with Apple and nothing fixes the problem. Flagstar really needs to make its app much more user friendly.
The Touch ID stopped working, remember ID turns off
These last couple of days Touch ID stopped working and every time I try to turn back on, it shows an error message “Try again or call the bank”. Bank can’t figure it out but Apple tech said that it might need updating after the latest iOS 14.2 came out.
Always has issues
The app is always down for “maintenance,” and constantly tells you that it can’t verify your log in. If you use your thumbprint it Makes you log in manually every 3 months, and God help you if you don’t remember your password. You can try to reset it through the app but apparently it won’t work, a representative told me it won’t work. I’ve also tried and nope. What’s the point of having it then??? You also can’t log in online through Safari, it has to be Chrome. Even though I can reset and log in on chrome, the app “doesn’t connect.” Basically rendering it useless. As someone who pays all their bills through mobile banking, the app alone makes me want to change banks.
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App STILL doesn’t function
I was forced to go to Flagstar from Wells Fargo, I MISS WELLS FARGO, this bank is a JOKE. The App doesn’t work, it never has, they don’t have text banking, and in this day and age people NEED online access to their accounts. I was willing to muddle thru the growing pains from Wells Fargo transition but now almost 2 years later we still don’t even have a functioning app?
Instead they are installing NEW ATMS? Come on your customers NEED online access, they NEED a functioning APP, who the heck is making the decisions at this bank to allocate money to new ATM’s when the basic services that even the smallest banks seem to accomplish cannot be handled at flagstar. I am hoping for the day that Wells Fargo returns to Indiana so I can go back to them cause this bank seems to have absolutely no idea what their customers need.
Instead they are installing NEW ATMS? Come on your customers NEED online access, they NEED a functioning APP, who the heck is making the decisions at this bank to allocate money to new ATM’s when the basic services that even the smallest banks seem to accomplish cannot be handled at flagstar. I am hoping for the day that Wells Fargo returns to Indiana so I can go back to them cause this bank seems to have absolutely no idea what their customers need.
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An unreliable app, terrible for mobile banking
I am a freelance writer, and mobile banking is as important part of running my business. I had banked with Wells Fargo & never had any issues with mobile banking. When Flagstar took over, I can’t go two weeks without an issue depositing checks. This whole week, for example, the app crashes as soon as I attempt to deposit a check—and there’s no where for me to report the problem through the app.
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Login issue
The app would not accept my new Password - accepted by the bank’s site (Safari via iPhone and verified also on Safari via laptop). Steps:
1. Go to bank site and change the password using asterisk somewhere in the password (e.g. at the end)
2. Verify new password is working by logging in via website - iPhone and/or laptop/PC
3. Go to Flagstar app, enter user id and new password, click login
4. Observe error message (printed in red below password field ) - “password contains invalid characters”
1. Go to bank site and change the password using asterisk somewhere in the password (e.g. at the end)
2. Verify new password is working by logging in via website - iPhone and/or laptop/PC
3. Go to Flagstar app, enter user id and new password, click login
4. Observe error message (printed in red below password field ) - “password contains invalid characters”
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App Doesn’t Properly Work
Better said it doesn’t work at all. It just won’t load. Keeps saying something went wrong come back later or select forgot password. Yet the same login information works on their website. Super frustrating. Don’t have an app that is listed as “for Iphone ” if it doesn’t work.
Useless app doesn’t work
Tried on both ipad pro and iphone11 and this app simply does not work. It does not recognize login credentials even though those same credentials work if you log in on the website. This is what you get from a mickey mouse regional bank. It doesn’t appear to be well supported from an IT standpoint either. Im only here because my mortgage was sadly transferred from Quicken loans to Flagstar. Its like going from the year 2020 with Quicken loans, back to 1980 with Flagstar. Yikes !
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Login Issues
I have been trying for weeks to login to this app for my mortgage information. It keeps telling me the app is unable to validate my information and to call the customer care number. I am able to use the website however the app has not functioned for quite some time. I’m thankful I only have my mortgage at Flagstar since this would be unacceptable on a daily basis!!
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Find another bank
Let alone the issues with the institution itself, this app is useless. Unable to log in with credentials that work on desktop site and the login page of the app temporarily changes phone settings for larger text throughout phone while in the app. Atrocious and speaks volumes of the institution as a whole.
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Can’t login
Enter my user and password. It tells me the password contains invalid characters. That’s fantastic, but it’s the same password I use on the Flagstar website.
What idiot thought it was a good idea to put validation in place on the password entry field that doesn’t conform to the rules used when creating passwords? He or she or they should be fired and sent back to remedial developer training. Perhaps the purchase of a Mobile Development for Dummies book would be helpful. 🙄
What idiot thought it was a good idea to put validation in place on the password entry field that doesn’t conform to the rules used when creating passwords? He or she or they should be fired and sent back to remedial developer training. Perhaps the purchase of a Mobile Development for Dummies book would be helpful. 🙄
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It really is that bad
When you set up your account on the web you’re forced to use special characters in your password. Probably a good idea. When you try to sign in on the app it won’t accept “invalid characters” in the password field. Literally set up for failure. I only use flagstar because my mortgage was transferred there.
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