Worst courier service
They will never deliver your items especially the large ones and will keep it in their hub for ages and the seller won’t accept your refund/return request. As if you have no option but to wait FOREVER and keep your anger to yourself as their customer service is also USELESS! Worst! WORST BRANCH IN QC AS WELL!
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bad business
basically understaffed which means no work done. if u get flash express as ur courier just expect at least 2 weeks until wtvr ur ordering arrives. no matter the urgency or whatever this courier will never provide. PLUS bad energy workers and peanut brain hiring.
Horrible service!
Always check the couriers handling your orders, and never choose Flash Express!
1) Slow delivery, maybe 2-3 times slower than other courier services.
2) Couriers who have reportedly (first hand, and Reddit experiences) falsified tracking information that apparently shows “called 3 times” with fake details, but with your right number, despite never actually being called.
3) They lost my parcel, and didn’t bother to update me UNTIL I just noticed my parcel tracking number was labeled as CLOSED.
1) Slow delivery, maybe 2-3 times slower than other courier services.
2) Couriers who have reportedly (first hand, and Reddit experiences) falsified tracking information that apparently shows “called 3 times” with fake details, but with your right number, despite never actually being called.
3) They lost my parcel, and didn’t bother to update me UNTIL I just noticed my parcel tracking number was labeled as CLOSED.
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WORST COURIER
If I could only rate 0 star, I’ll give you that. My WORST experience on a courier. My order got cancelled twice in lazada and shopee (different orders) because of unsuccessful delivery attempts even though the rider did not attempt to deliver the parcel. I also tried contacting the branch but they are ignoring my calls. I raised a claim but no update. This courier is not recommended at all. They should not include it in online shops anymore.
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They want me to pick up the item from their store.
Crazy employees, i paid additional for the delivery in shoppe and they want me to pick up the itemin their puck up point. I insisted to deliver in my house but they return to seller and marked a fake delivery attempt…
Unflash (turtle)
Dati Flash ang tawag sa courier kasi super bilis nila mag deliver sa mindanao ngayon super kupad na nila ginaya na nila ang spx, ewan kuba kung sa courier ang may problema or napalitan ang mga bagong staff ng mga kupal na tatamad tamad gumagawa ng petiks na diskarte para mas lessen ang work pero affected ang customers. Dilang ako naka notice kundi thousands of customers, and if wala kayong action plan sa mga feedbacks then may time na ako mismo magpa file sa dti and dole sa permit ng Davao courier nato.
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UNRELIABLE. NO ACCOUNTABILITY
2nd time delivery guy left my parcel unattended on my door steps without communicating with me. No missed calls, just one single text message which can be easily missed when youre busy. I think they’re like that because they know you cant go after them because their info is not available for the shopee customers. This is really the last time im ordering nonCOD.
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POOR OVERALL SERVICE
When I say overall service, I meant everything about this courier. From customer service, rider, notifications, delayed deliveries, you name it! The rider will contact you once and if you fail to answer, they will never attempt to contact again and tag your delivery unsuccessful. It’s even harder to request redelivery and even harder to contact their customer service. And once you’re able to speak with a representative, they barely even know how to help. Do not ever use this courier if you don’t want to mess with your life.
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Delivery time
Why is Flssh Express the last day for delivery, while other couriers like J&T deliver on the first day? For example, if the delivery date is May 5-8, you must deliver on the 8th. Why is Flash Express the slowest option?
Delivery service BUT does not DELIVER????
Ordered via Shopee, paid a door-to-door delivery fee. Shipped via FLASH EXPRESS. But they told me to get the parcel in their warehouse because they have no vehicle for my parcel? Are you nuts? You offer delivery service, and asks payment for it!!! BUT YOU DO NOT PROVIDE THE SERVICE YOU OFFER! I am angry because this is not the first time!
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Recommended!
Been using flash for my deliveries for more than 3 years now. I am from pangil laguna our parcels here have aways been taken cared and deliveries are always fast too. Riders and staffs from the hubs here in Sta Maria are always friendly and easy to transact with. Their rates are also lower which helps me as an online seller with my transactions. I have one experience with a rider but from caloocan which had an attitude, i gave him a bad review since he is both rude to me who booked the pick up and the person who waited for hours for him. I tried to be patient with him and gave him chances however he is not very friendly at all, I gave him a bad review on the app for that rider.
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SOME OF THEIR DELIVERY RIDERS ARE LAZY, THIEVES. THE WAY THEY MANAGE IS TRULY UNPROFESSIONAL
Boycott Flash!
I’ve had an incredibly disappointing experience with Flash Riders. The delivery staff are dishonest thieves, and the pickup riders are extremely lazy. They always make excuses about pickup locations being closed, and to make matters worse, they’ve stolen our packages, replacing them with stones, charcoal, or even empty parcels. Despite numerous complaints, the managers and supervisors are doing absolutely nothing to resolve the issue. Their lack of action and poor service are beyond unacceptable. This is, without a doubt, one of the most frustrating and useless services I’ve encountered!!!
I’ve had an incredibly disappointing experience with Flash Riders. The delivery staff are dishonest thieves, and the pickup riders are extremely lazy. They always make excuses about pickup locations being closed, and to make matters worse, they’ve stolen our packages, replacing them with stones, charcoal, or even empty parcels. Despite numerous complaints, the managers and supervisors are doing absolutely nothing to resolve the issue. Their lack of action and poor service are beyond unacceptable. This is, without a doubt, one of the most frustrating and useless services I’ve encountered!!!
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Worst Logistics Ever!
Eversince Flash Express operated, they never failed to disappoint their customers. They are the worst logistics in the history. Their riders are bad mannered. No right trainings and seminars for their riders. They never deliver your parcel on time. Customer service is useless. Doesnt even deserve a single star but need to put at least 1 for this review to be posted.
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Very Slow service and Non-accommodating Customer Service
Deliveries always go way beyond the estimated date of delivery for some reason. I tried calling the number that showed in the app, and the guy just said that it was probably the courier, but tracker shows that its still at the hub.
bad customer service
As a customer, I expect to be treated with respect and have my concerns addressed in a timely and professional manner. Unfortunately, my experience with your company’s customer service has been nothing short of disappointing. This situation has not only affected my perception of your company but has also made me seriously reconsider my future business with you.
I sincerely hope that this feedback is taken seriously and that changes are made to ensure that future customers do not face the same issues. It’s clear that there are significant gaps in your customer service training, and something needs to be done to improve the overall experience.
I sincerely hope that this feedback is taken seriously and that changes are made to ensure that future customers do not face the same issues. It’s clear that there are significant gaps in your customer service training, and something needs to be done to improve the overall experience.
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Worst Courier Of all time
Do not do business with this courier. They have too many deliveries for their riders for so little pay. Your orders are always delayed because they dont have the right amount of workers. They are under staffed thats why your orders are always delayed. They prioritize profits instead of quality business
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WORST COURIER
I have multiple orders from platforms such as tiktok shop and shopee and from that orders, the courier was flash express.
It was notified that my order will be delivered but no single texts or calls came from the driver. The driver didn’t even bother to attempt delivery and I was just notified that the “Recipient (me) missed delivery”!When in fact, the courier didn’t even bother to notify me nor called me. The driver didn’t even attempted to deliver it. I even called the driver and he told me that he will just deliver it the next day but still none!
This is the worst courier ever and this happened not just once!
When your courier is Flash Express, change it immediately!
It was notified that my order will be delivered but no single texts or calls came from the driver. The driver didn’t even bother to attempt delivery and I was just notified that the “Recipient (me) missed delivery”!When in fact, the courier didn’t even bother to notify me nor called me. The driver didn’t even attempted to deliver it. I even called the driver and he told me that he will just deliver it the next day but still none!
This is the worst courier ever and this happened not just once!
When your courier is Flash Express, change it immediately!
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MY PARCEL GOT STOLEN! APP IS ALSO BAD!!
My item got stolen by one of their riders and it took too much of my time for having to contact customer service and going to the branch just to complain!
They probably just hire anyone who applies to them without decent background checking or even a sufficient training. The fact that they can no longer get ahold of the rider in question shows they truly don’t have control over their employees.
The application itself is not working properly! Signing up, is already not possible because of how bad the system is. OTP is not being sent to my number. I tried checking if it is my networks problem but I received an OTP immediately from my banking application.
PLEASE! IMPROVE YOUR SERVICE!
They probably just hire anyone who applies to them without decent background checking or even a sufficient training. The fact that they can no longer get ahold of the rider in question shows they truly don’t have control over their employees.
The application itself is not working properly! Signing up, is already not possible because of how bad the system is. OTP is not being sent to my number. I tried checking if it is my networks problem but I received an OTP immediately from my banking application.
PLEASE! IMPROVE YOUR SERVICE!
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Worst parcel delivery provider
They cancel your parcel automatically if they can’t find your address this happened me with flash express everytime a order even if i called the rider and the dispatcher at there office.. when i called the rider and ask him if where is he he always answers im on my way but i’ve waited the whole day ang called him 4x that day but he always says he’s on his way but none was delivered to me that day. He answers calls tho and when i cheked my order online it indicates failed attept.. if you dont want to get stress then dont use flash express.
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Hold a seminar for your riders on Good Moral and Right Conduct
Your rider has a bad attitude. I received a text message this morning at 8:13 AM informing me that my package was out for delivery. I waited in the living area but didn’t receive any call or message indicating that the driver was on the way. Later this afternoon, while I was lying in my room, someone loudly yelled “Ayo!” in front of our house, and I heard it. As I was about to step out of my room, I heard him loudly call my name. I was shocked—why would he yell my name in front of people? I was too embarrassed to go outside because there were others watching.
He didn’t even bother to approach our door to hand over my package! When I walked toward him, he said he had to go farther and passed our house while trying to find my location. I was confused—why didn’t he contact me to say he was on his way? Then, he gestured with his hand, holding his phone, as if to take a picture, which confused me even more. He said he needed to take a picture of our house and door with the package for documentation, adding that if I didn’t want to be the “model” for Flash Express, I should step aside. What kind of disrespect is this? He could have simply said, “Excuse me,” and I would have understood. Your rider, Kevin Timbal, embarrassed me far too much. Flash Express, you should conduct proper seminars for your riders on professional behavior and customer service.
He didn’t even bother to approach our door to hand over my package! When I walked toward him, he said he had to go farther and passed our house while trying to find my location. I was confused—why didn’t he contact me to say he was on his way? Then, he gestured with his hand, holding his phone, as if to take a picture, which confused me even more. He said he needed to take a picture of our house and door with the package for documentation, adding that if I didn’t want to be the “model” for Flash Express, I should step aside. What kind of disrespect is this? He could have simply said, “Excuse me,” and I would have understood. Your rider, Kevin Timbal, embarrassed me far too much. Flash Express, you should conduct proper seminars for your riders on professional behavior and customer service.
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