Flex Touch User Reviews

Top reviews

Terrible service

This app has the potential to a phenomenal tool BUT IT HARDLY WORKS PROPERLY!

Great app for work.

I use this for work and really like the ability to look up pretty much anything from my phone. Also being able to see the CAD screen while out for lunch or busy and away from a computer.
Is there an update in the works for being able to upload photos taken from your phone to FLEX/Spillman? That would so much easier than emailing photos to yourself and then uploading them on the MDT/laptop.
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Never connects

Terrible app that never connects

Log outs

App won’t stay logged in for more than 20 minutes sometimes and that is with regular use. Admin has the timer set but doesn’t change.

Issues

App has issues all the time.. never wants to load or allow me to even sign in.

Server

I don’t know what to add for the server or port

Huge safety issue!

My agency is moving from GT computers to iPads. This necessitates the use of this app. In general, the app seems OK. However, if there is an address advisory on the scene to which you are responding, you can see that there is an advisory, but you cannot view the advisory.if there is a way to do so, it is not intuitive, and we haven’t found it. This constitutes a huge safety issue for responders.
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App not working right

Great app but only thing that shows up for me is units and other. I don’t have the tab for calls of any others.

Good tool very those that don’t have MDC’s

This is a good tool for those that dont have access to a mobile computer. You can access almost everything through the app.

Need to add call id numbers somewhere on the screen. Also add the ability to search call sheets not just incidents. Some agencies dont assign incident numbers to every call sheet.
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Great App! Minor problems after latest update.

I use this app every day for work and love it and the convenience and functionality. However, with the last update, if I look up an old call, the comments are all ran together like in a paragraph instead of each comment being on a new line. It makes it hard to disseminate the information in that format. Hope this can be looked into soon!
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Good App but…

I guess with the latest update, the text for the call history when using the night theme has turned black. Previously text was a different color that was much easier to distinguish between the words and the background. For night shift it is better to use the night theme but the app is not as helpful if you can’t see what the call comments were. Overall a good app, glitches sometimes, but not bad.
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Car Play Compatibility

Would be nice to be able to see the call information on the screen in my F-150.

Contrast Issues in Dark Theme

You guys solved the unreadable font colors in dark theme a few versions ago. Sadly, the issue is back again with this recent version, leaving comments, case/call history, etc. illegible with darker fonts against the Dark Themed background.

Notifications

A friend of mine has an android while I have an Apple iPhone 13 Pro Max. I noticed my friends Flex Touch would audibly notify him when he was attached to a call but the iPhone audible notification does not work, not even the visual notification. I have checked my settings and the notification settings for Flex Touch are turned on but still no luck. This needs to be fixed for Apple products.
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1.11.1 update issues

Please fix your last update. There is scrolling issues which lag or log you out of the application. Going from a persons jacket (history) and trying to return to the home page it will lockup or the application will shut down.

FREEZING ON LAW SCREEN

Please update this app, keeps freezing on law incidents. I had zero problems before the update

App locks up constantly

Used to be fast but now with the last two updates app locks up when looking a names and clicking on involvements. Have to close and relogon.

Needs improvement to user interface

The iOS app for the iPads needs improvement. The app needs to be formatted to allow the user to see directions to the call, CAD notes and the status buttons all viewable from a single screen as it is in the windows mobile version.

Not amused

Poor Mapping, inconsistent functions,
Auto updated by its self now app don’t work at all and told months out before it will.
Sadly it won’t go backwards
Shame on you Motorola

Auto refresh

Please fix this to auto refresh so it doesn’t time out. Makes it useless if I have to log in every 20 mins if it’s idle while im on duty.