FLIR Tools appears to be a legitimate app. The AppsHunter Legitimacy Score for FLIR Tools is 80 out of 100 points across 7 verification signals from App Store and developer data.

FLIR Tools User Reviews

Name: FLIR Tools
Rating: 1.70588 (17 reviews)

FLIR Tools

FLIR Systems Aktiebolag

📊 Productivity

📷 Photo & Video

Customer Experience

Positive experience18.3% of reviews

Neutral9.5% of reviews

Negative experience72.2% of reviews

~ Based on 126 written reviews from the US App Store.

What users say

Summarized from real user reviews of FLIR Tools. Based on 17 reviews and a 1.7/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Photo & Video app.

Positive things

📱Works well with compatible cameras for image transfer
🎨Good editing tools for thermal image analysis
📊Useful for field reporting and client presentations
🔧Spot temperature measurement and annotation features
⚡Quick image review capability in the field

Negative things

🔌Persistent connection issues with cameras
🐛Frequent app crashes and freezing
📉Significant loss of features after updates
🚫Limited device compatibility despite marketing
⚠️Poor remote control functionality
📤Bulk image management severely limited
🔐Forced account registration requirement
💾Unreliable image import and transfer
🎯Confusing and unintuitive user interface
📋Removed report template and layout options
🔗Bluetooth connectivity no longer supported
🏷️Unwanted watermarks on images
⏱️Slow device discovery process
🔄Inconsistent behavior across iOS versions

Is FLIR Tools Safe?

Not enough ratings yet to assess FLIR Tools.

Is FLIR Tools Legit?

FLIR Tools appears to be a legitimate app. AppsHunter Legitimacy Score for FLIR Tools is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Remote Control

Please give back remote control capabilities the ability to manually adjust the camera was a feature that we used a lot. After 2.5.0 lost remote control. Please please bring back asap especially for the T1020

IR scanner

5 months ago

Response from developer

Thank you for the feedback. Be sure that we take feedback very seriously. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Won’t connect to FLIR DEVICE

iPhone and FLIR are on the same network, and discovery never sees it. When I enter the IP address, it says device not found.

Even tried what the app suggests and joined the FLIR to my iPhone Hotspot… same thing.

Also tried after turning off the firewall in the FLIR.

This app is now useless.

MaffooClock

7 months ago

Response from developer

Hi, thank you for your feedback. We would need further information so we could assist you. Would you please give us a call to the number (+1) 805 392 3775 opt 1, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.

I am a tinkerer

I use my TG297 very infrequently to tinker with my cars but after the last update it does not connect to my camera. It doesn’t even see the camera. Yes, I have the camera in discovery mode.

cocpp

a year ago

Response from developer

Would you mind testing the FLIR TG297 with the new app METERLiNK app and let us know if you have any issues? Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Select all function no longer works

The Latest FLIR app update essentially broke their application. There is no way to save or delete pictures en masse, it must now be individual picture by picture. The select, all function selects all photos, and provides no other option to share, save, or delete the photos. This makes the select all function useless. This needs to be rectified.

Kamzik11

a year ago

Response from developer

Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.

BROKEN APP

The Latest FLIR app update essentially broke their application. There is no way to save or delete pictures en masse, it must now be individual picture by picture. This needs to be rectified.

Rkofnwekfsbwfbwe

a year ago

Just doesn’t work

Brand new TG275 - tried to scan for device. Nothing.

Mattjw71

2 years ago

Terrible App

Great device, but in the box contents it says to download the app to help with transferring files. But the TG267 is no longer supported. Great company for various devices, terrible at making apps.

thor740

2 years ago

Response from developer

Would you mind testing the meter with the new METERLiNK app? If you need further assistamce go to http://flir.custhelp.com/app/ask submit a Tech Support ticket and an expert will contact you back and help as much as possible.

Camera is fragile, App doesn’t work.

The FLIR C5 camera is fragile. Don’t believe what they say about surviving a 2 meter drop. Mine hit the floor one time from 1 meter and stopped working. My old C3 cameras worked nearly flawlessly being able to transfer photos from the camera to my iPad. Those cameras died, one within 1 year the other after 2 years. I’m now using a 4th camera. The FLIR app doesn’t communicate with the C5 camera. FLIR needs to hire somebody that can clean up the communication mess. I’ve been dealing with this for about six months now, I have called customer service. They have been useless simply referring me to download the app again. I have done this twice with no results. I have used their cameras for 10 years and have seen the decline in quality and service. I don’t recommend the cameras.

olddood

2 years ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if, in case of further assistance do not hesitate to submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Can’t import from Bluetooth device

I have a TG267 and the Bluetooth functionality doesn’t work with this app. This doesn’t match what the manual says. Frustrating that they removed the functionality. And the USB-C to phone connection also doesn’t work either. Need to use a laptop. 😞

BrioPack

2 years ago

Full of fluff but no functionality

Its broken.

Connection error The operation couldn't be completed. (FLIRThermalSDKAdapter.CameraConnectionError error 2)

Cannot get images off the 3500$ flir camera

kopeezie

2 years ago

App used to work well.

For some reason, my app now has a hard time “seeing” the camera to sync up with it. Once I go through several on/cycles of the camera, the app and my phones WiFi, it connects. By when I download all the images off the camera, it freezes in the import window. When I back out, it doesn’t have all the mages intended. To download.

Figured the app needed updating but there’s no update available.

Very frustrated as this is not a toy. It’s part of my livelihood and it’s proving to be unreliable.

Dswanson71

2 years ago

Response from developer

We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.

Please Hire a UI Expert

Unbelievable how many UI bugs this app has. Touch points are poorly designed, iOS design guides ignored, inconsistent behaviour and plain internal state bugs. Flur either does not have their software development process in control or they are not paying enough attention to it. So sad… and please, I am not your testing and quality control department so spare telling me I should file bug reports. I paid you and you are not paying me!

Moglee

2 years ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA And only kept support for Wi-Fi devices!!!

We paid money for this

Aqibb

3 years ago

Problem connecting to Camera

Will not connect to my Flir E6~XT using share or through my Wi-Fi network. Going to uninstall app because it useless

wrh0627

3 years ago

Remote Control

Please give back remote control capabilities the ability to manually adjust the camera was a feature that we used a lot. After 2.5.0 lost remote control. Please please bring back asap

IR scanner

3 years ago

Does not work with FLIR One Professional

You can import photos and create a report-
But the app doesn’t detect FLIR device .

The app needs to clearly state which FLIR devices it supports.

Ideally update to find devices that are plugged into the iPhone.

Tech guy23

3 years ago

Stream doesn’t work

The stream function doesn’t work. I’m up to date on both the app and firmware on the camera. It also seems to have no way to connect to ignite. What’s the point of having a cloud based system if you can’t actually use it with your mobile device. They make great cameras but their software is truly awful.

ajd837625

3 years ago

What the heck happened to this app?

You have just made the camera useless with this app.

JazzUkes

3 years ago

Works fine, but you need the right camera

The app works really well to transfer images from my T540 instantly to my devices, handy to be able to share them whilst still on site if required.

I would like the ability to edit them, like change palette, level & span etc, hopefully that could come on a future update?

Grim_Rasta