FLIR Tools Reviews: Is It Legit?

Customer Experience

Positive experience17.7% of reviews
Neutral9.8% of reviews
Negative experience72.6% of reviews

~ Based on 164 written reviews from the US App Store.

What users say about FLIR Tools

Is FLIR Tools Safe?

Not enough ratings yet to assess FLIR Tools.

Is FLIR Tools Legit?

FLIR Tools appears to be a legitimate app. AppsHunter Legitimacy Score for FLIR Tools is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Watermark covers the record

…Which makes this wholy unsuited to professional use!

Works well, seems to be getting buggier.

Since update 2.11.11 “Since Last Import” function no longer works, it will import all images no matter how many times you have imported and duplicate the older ones. Also for a while now when editing images sometimes it will change the ROI’s to Chinese with no clear way to change back to English.

Works well. One issue that bugs me.

This app needs the following improvements to the image import selection list:

-Arrange images in selection list by date, and by most recent, and by last taken

-Assign time on images in selection list by current time zone/system time

-Option to view image thumbnails, and larger thumbnails

Currently I have to select all with the date I need and hope for the best/edit/delete later.
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Remote Control

Please give back remote control capabilities the ability to manually adjust the camera was a feature that we used a lot. After 2.5.0 lost remote control. Please please bring back asap especially for the T1020

Won’t connect to FLIR DEVICE

iPhone and FLIR are on the same network, and discovery never sees it. When I enter the IP address, it says device not found.

Even tried what the app suggests and joined the FLIR to my iPhone Hotspot… same thing.

Also tried after turning off the firewall in the FLIR.

This app is now useless.

Schnellbericht

Zum Glück ist es nach den Update wieder möglich einfach Schnellberichte zu generieren.
Bei mir wird jedoch immer noch nicht das „Original“ Foto miteingefügt. Nur das Thermobild wird angezeigt

Response from developer

Hallo, vielen Dank für Ihr Feedback. Um Ihnen weiterhelfen zu können, benötigen wir weitere Informationen. Bitte rufen Sie uns unter der Nummer (+1) 805 392 3775 (Option 1) an und/oder melden Sie das Problem unter http://flir.custhelp.com/app/ask mit Angabe des Geräts, des Betriebssystems und der Kamerainformationen. Wir melden uns dann umgehend bei Ihnen.

I am a tinkerer

I use my TG297 very infrequently to tinker with my cars but after the last update it does not connect to my camera. It doesn’t even see the camera. Yes, I have the camera in discovery mode.

Select all function no longer works

The Latest FLIR app update essentially broke their application. There is no way to save or delete pictures en masse, it must now be individual picture by picture. The select, all function selects all photos, and provides no other option to share, save, or delete the photos. This makes the select all function useless. This needs to be rectified.
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BROKEN APP

The Latest FLIR app update essentially broke their application. There is no way to save or delete pictures en masse, it must now be individual picture by picture. This needs to be rectified.

Just doesn’t work

Brand new TG275 - tried to scan for device. Nothing.

Terrible App

Great device, but in the box contents it says to download the app to help with transferring files. But the TG267 is no longer supported. Great company for various devices, terrible at making apps.

Le transfert en bluetooth fonctionne sur le tel

J'utilise la FLIR C3-X le transfert en bluetooth fonctionne de la caméra thermique vers l'iphone13

Response from developer

Merci pour vos commentaires ! N'oubliez pas que vous pouvez nous faire confiance si vous avez besoin d'aide supplémentaire, n'hésitez pas à soumettre un ticket sur http://flir.custhelp.com/app/ask et nous vous contacterons.

Camera is fragile, App doesn’t work.

The FLIR C5 camera is fragile. Don’t believe what they say about surviving a 2 meter drop. Mine hit the floor one time from 1 meter and stopped working. My old C3 cameras worked nearly flawlessly being able to transfer photos from the camera to my iPad. Those cameras died, one within 1 year the other after 2 years. I’m now using a 4th camera. The FLIR app doesn’t communicate with the C5 camera. FLIR needs to hire somebody that can clean up the communication mess. I’ve been dealing with this for about six months now, I have called customer service. They have been useless simply referring me to download the app again. I have done this twice with no results. I have used their cameras for 10 years and have seen the decline in quality and service. I don’t recommend the cameras.
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Can’t import from Bluetooth device

I have a TG267 and the Bluetooth functionality doesn’t work with this app. This doesn’t match what the manual says. Frustrating that they removed the functionality. And the USB-C to phone connection also doesn’t work either. Need to use a laptop. 😞

Full of fluff but no functionality

Its broken.

Connection error The operation couldn't be completed. (FLIRThermalSDKAdapter.CameraConnectionError error 2)

Cannot get images off the 3500$ flir camera

App used to work well.

For some reason, my app now has a hard time “seeing” the camera to sync up with it. Once I go through several on/cycles of the camera, the app and my phones WiFi, it connects. By when I download all the images off the camera, it freezes in the import window. When I back out, it doesn’t have all the mages intended. To download.

Figured the app needed updating but there’s no update available.

Very frustrated as this is not a toy. It’s part of my livelihood and it’s proving to be unreliable.
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Please Hire a UI Expert

Unbelievable how many UI bugs this app has. Touch points are poorly designed, iOS design guides ignored, inconsistent behaviour and plain internal state bugs. Flur either does not have their software development process in control or they are not paying enough attention to it. So sad… and please, I am not your testing and quality control department so spare telling me I should file bug reports. I paid you and you are not paying me!
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Crash: Export als PDF bringt die App zum abstürzen

Bitte unbedingt nachbessern! Diese App ist im Moment unbrauchbar! Beim Versuch, einen PDF zu generieren, stürzt die App jedes Mal ab.
Ich bitte um dringende, zeitnahe Nachbesserung!

Response from developer

Es tut uns leid zu hören, dass die App nicht richtig funktioniert, und wir freuen uns über Ihr Feedback. Um dies zu untersuchen, bräuchten wir weitere Details dazu. Rufen Sie uns bitte unter der Nummer +1 (866) 477 - 3687 Option 3 an und/oder melden Sie das Problem unter http://flir.custhelp.com/app/ask mit dem Gerät. Ein Vertreter wird sich dann darum kümmern dich erreichen.

Verbesserungsbedarf

App stürzt auf dem iP12Pro beim Erstellen von einem Bericht ab. Die für mich wichtige Funktion geht nicht. Bitte app überarbeiten.

Response from developer

Es tut uns leid zu hören, dass die App nicht richtig funktioniert, und wir freuen uns über Ihr Feedback. Um dies zu untersuchen, bräuchten wir weitere Details dazu. Rufen Sie uns bitte unter der Nummer +1 (866) 477 - 3687 Option 3 an und/oder melden Sie das Problem unter http://flir.custhelp.com/app/ask mit dem Gerät. Ein Vertreter wird sich dann darum kümmern dich erreichen.

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA And only kept support for Wi-Fi devices!!!

We paid money for this