FLIR Tools appears to be a legitimate app. The AppsHunter Legitimacy Score for FLIR Tools is 90 out of 100 points across 7 verification signals from App Store and developer data.

FLIR Tools User Reviews

Name: FLIR Tools
Rating: 1.8 (19 reviews)

FLIR Tools

FLIR Systems Aktiebolag

📊 Productivity

📷 Photo & Video

Customer Experience

Positive experience17.9% of reviews

Neutral9.3% of reviews

Negative experience72.8% of reviews

~ Based on 162 written reviews from the US App Store.

What users say

Summarized from real user reviews of FLIR Tools. Based on 19 reviews and a 1.8/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Photo & Video app.

Positive things

📱Works well with compatible cameras for image transfer
🎨Good editing tools for thermal image analysis
📊Useful for field reporting and client presentations
🔧Spot temperature measurement and annotation features
⚡Quick image review capability in the field

Negative things

🔌Persistent connection issues with cameras
🐛Frequent app crashes and freezing
📉Significant loss of features after updates
🚫Limited device compatibility despite marketing
⚠️Poor remote control functionality
📤Bulk image management severely limited
🔐Forced account registration requirement
💾Unreliable image import and transfer
🎯Confusing and unintuitive user interface
📋Removed report template and layout options
🔗Bluetooth connectivity no longer supported
🏷️Unwanted watermarks on images
⏱️Slow device discovery process
🔄Inconsistent behavior across iOS versions

Is FLIR Tools Safe?

Not enough ratings yet to assess FLIR Tools.

Is FLIR Tools Legit?

FLIR Tools appears to be a legitimate app. AppsHunter Legitimacy Score for FLIR Tools is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Works well. One issue that bugs me.

This app needs the following improvements to the image import selection list:

-Arrange images in selection list by date, and by most recent, and by last taken

-Assign time on images in selection list by current time zone/system time

-Option to view image thumbnails, and larger thumbnails

Currently I have to select all with the date I need and hope for the best/edit/delete later.

Restoring Dreams

a month ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to (+1) 805 392 3775 opt 1 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Remote Control

Please give back remote control capabilities the ability to manually adjust the camera was a feature that we used a lot. After 2.5.0 lost remote control. Please please bring back asap especially for the T1020

IR scanner

6 months ago

Response from developer

Thank you for the feedback. Be sure that we take feedback very seriously. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Won’t connect to FLIR DEVICE

iPhone and FLIR are on the same network, and discovery never sees it. When I enter the IP address, it says device not found.

Even tried what the app suggests and joined the FLIR to my iPhone Hotspot… same thing.

Also tried after turning off the firewall in the FLIR.

This app is now useless.

MaffooClock

7 months ago

Response from developer

Hi, thank you for your feedback. We would need further information so we could assist you. Would you please give us a call to the number (+1) 805 392 3775 opt 1, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, OS and camera information and we will be more than happy to follow up with you directly.

Schnellbericht

Zum Glück ist es nach den Update wieder möglich einfach Schnellberichte zu generieren.
Bei mir wird jedoch immer noch nicht das „Original“ Foto miteingefügt. Nur das Thermobild wird angezeigt

Christoph0987

8 months ago

Response from developer

Hallo, vielen Dank für Ihr Feedback. Um Ihnen weiterhelfen zu können, benötigen wir weitere Informationen. Bitte rufen Sie uns unter der Nummer (+1) 805 392 3775 (Option 1) an und/oder melden Sie das Problem unter http://flir.custhelp.com/app/ask mit Angabe des Geräts, des Betriebssystems und der Kamerainformationen. Wir melden uns dann umgehend bei Ihnen.

I am a tinkerer

I use my TG297 very infrequently to tinker with my cars but after the last update it does not connect to my camera. It doesn’t even see the camera. Yes, I have the camera in discovery mode.

cocpp

a year ago

Response from developer

Would you mind testing the FLIR TG297 with the new app METERLiNK app and let us know if you have any issues? Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Select all function no longer works

The Latest FLIR app update essentially broke their application. There is no way to save or delete pictures en masse, it must now be individual picture by picture. The select, all function selects all photos, and provides no other option to share, save, or delete the photos. This makes the select all function useless. This needs to be rectified.

Kamzik11

2 years ago

Response from developer

Hi, we apologize for the inconvenience caused, this issue was addressed in the latest update. Could you please update your App and let us know if that solves the problem?. If the issue persists do not hesitate to report the problem at http://flir.custhelp.com/app/ask and a member of our support team will reach you directly.

BROKEN APP

The Latest FLIR app update essentially broke their application. There is no way to save or delete pictures en masse, it must now be individual picture by picture. This needs to be rectified.

Rkofnwekfsbwfbwe

2 years ago

Just doesn’t work

Brand new TG275 - tried to scan for device. Nothing.

Mattjw71

2 years ago

Response from developer

Would you mind testing the meter with the new METERLiNK app? If you need further assistamce go to http://flir.custhelp.com/app/ask submit a Tech Support ticket and an expert will contact you back and help as much as possible.

Terrible App

Great device, but in the box contents it says to download the app to help with transferring files. But the TG267 is no longer supported. Great company for various devices, terrible at making apps.

thor740

2 years ago

Response from developer

Le transfert en bluetooth fonctionne sur le tel

J'utilise la FLIR C3-X le transfert en bluetooth fonctionne de la caméra thermique vers l'iphone13

jeanpierre065

2 years ago

Response from developer

Merci pour vos commentaires ! N'oubliez pas que vous pouvez nous faire confiance si vous avez besoin d'aide supplémentaire, n'hésitez pas à soumettre un ticket sur http://flir.custhelp.com/app/ask et nous vous contacterons.

Camera is fragile, App doesn’t work.

The FLIR C5 camera is fragile. Don’t believe what they say about surviving a 2 meter drop. Mine hit the floor one time from 1 meter and stopped working. My old C3 cameras worked nearly flawlessly being able to transfer photos from the camera to my iPad. Those cameras died, one within 1 year the other after 2 years. I’m now using a 4th camera. The FLIR app doesn’t communicate with the C5 camera. FLIR needs to hire somebody that can clean up the communication mess. I’ve been dealing with this for about six months now, I have called customer service. They have been useless simply referring me to download the app again. I have done this twice with no results. I have used their cameras for 10 years and have seen the decline in quality and service. I don’t recommend the cameras.

olddood

2 years ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if, in case of further assistance do not hesitate to submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Can’t import from Bluetooth device

I have a TG267 and the Bluetooth functionality doesn’t work with this app. This doesn’t match what the manual says. Frustrating that they removed the functionality. And the USB-C to phone connection also doesn’t work either. Need to use a laptop. 😞

BrioPack

2 years ago

Response from developer

Would you mind testing the meter with the new METERLiNK app? Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Full of fluff but no functionality

Its broken.

Connection error The operation couldn't be completed. (FLIRThermalSDKAdapter.CameraConnectionError error 2)

Cannot get images off the 3500$ flir camera

kopeezie

2 years ago

App used to work well.

For some reason, my app now has a hard time “seeing” the camera to sync up with it. Once I go through several on/cycles of the camera, the app and my phones WiFi, it connects. By when I download all the images off the camera, it freezes in the import window. When I back out, it doesn’t have all the mages intended. To download.

Figured the app needed updating but there’s no update available.

Very frustrated as this is not a toy. It’s part of my livelihood and it’s proving to be unreliable.

Dswanson71

2 years ago

Response from developer

We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.

Please Hire a UI Expert

Unbelievable how many UI bugs this app has. Touch points are poorly designed, iOS design guides ignored, inconsistent behaviour and plain internal state bugs. Flur either does not have their software development process in control or they are not paying enough attention to it. So sad… and please, I am not your testing and quality control department so spare telling me I should file bug reports. I paid you and you are not paying me!

Moglee

2 years ago

Response from developer

Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Crash: Export als PDF bringt die App zum abstürzen

Bitte unbedingt nachbessern! Diese App ist im Moment unbrauchbar! Beim Versuch, einen PDF zu generieren, stürzt die App jedes Mal ab.
Ich bitte um dringende, zeitnahe Nachbesserung!

anAppleEachDay

3 years ago

Response from developer

Es tut uns leid zu hören, dass die App nicht richtig funktioniert, und wir freuen uns über Ihr Feedback. Um dies zu untersuchen, bräuchten wir weitere Details dazu. Rufen Sie uns bitte unter der Nummer +1 (866) 477 - 3687 Option 3 an und/oder melden Sie das Problem unter http://flir.custhelp.com/app/ask mit dem Gerät. Ein Vertreter wird sich dann darum kümmern dich erreichen.

Verbesserungsbedarf

App stürzt auf dem iP12Pro beim Erstellen von einem Bericht ab. Die für mich wichtige Funktion geht nicht. Bitte app überarbeiten.

HornyHany

3 years ago

Response from developer

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA

ZERO STAR REVIEW. Removed support for TG267 Bluetooth THERMAL CAMERA And only kept support for Wi-Fi devices!!!

We paid money for this

Aqibb

3 years ago

Response from developer

Would you mind testing the meter with the new FLIR App METERLiNK and let us know if the issue persists? Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Bug

À chaque fois que je veux crée un rapport ça me sort de l’application

Symbolccc

3 years ago

Response from developer

Nous sommes désolés d'apprendre que l'application ne fonctionne pas correctement et nous apprécions vos commentaires. Pour examiner cela, nous aurions besoin de plus de détails à ce sujet. Pourriez-vous s'il vous plaît nous appeler au numéro +1 (866) 477 - 3687 opt 3, et/ou signaler le problème sur http://flir.custhelp.com/app/ask avec l'appareil, et un représentant le fera. vous joindre.

Nachbearbeitung gegenüber PC mangelhaft

Mit der FLIR one 3.gen sind die Daten von thermalen Bild und realen Foto unnötig stark versetzt und auch keine Korrekturfunktion ist hier da die unterschiedliche optischen Eigenschaften auf einen Nenner zu bringen. Versatz von etwa 10% der Kantenerkennung im realen Foto zu dem thermalen Foto ist einfach nicht akzeptabel für ein Gerät für über 400 Euro.

Größe der Texte lässt sich nicht kleiner machen oder bei Position abwählen. Das FLIR Logo darf auch kleiner zu wählen sein.
Macht man Skala an und alle Texte mit ein paar Positionen ist die Hälfte des Bildes verdeckt.

Fazit: im Jahr 10 der App fehlt es doch stark an Verbesserung der Kantenerkennung zum thermalen Bild und an Einstellungen.

Stef2999

3 years ago

Response from developer

Hallo, wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Dieses Problem wurde im neuesten Update behoben. Könnten Sie bitte Ihre App aktualisieren und uns mitteilen, ob das Problem dadurch behoben wird? Wenn das Problem weiterhin besteht, zögern Sie nicht, das Problem unter http://flir.custhelp.com/app/ask zu melden. Ein Mitglied unseres Support-Teams wird sich dann direkt mit Ihnen in Verbindung setzen.