Update Payment Method
It’d be nice if I could store my credit card info on the app without it giving me an error code each time. Please fix this or add the option to use Apple Pay in the checkout. As it stands, the actual site works better than the app.
Alamo Drafthouse had a better app
There is no cancellation/refund option if you buy tickets in advance. And when looking ahead for showings on future dates, whenever I try to go back from a showtime, I am re-directed back to the original start page instead of the same future date I was looking for. I would also prefer to have more of a calendar application to see what movies are on what day instead of going to each individual movies and then seeing what days and then seeing what times.
Show more
Abuela Norma
Thank you love my early free ticket 🩵
Great theater, horrible app.
My family and I genuinely enjoy Flix Brewhouse. The theaters are comfortable, the staff is always friendly and helpful, and the overall movie-going experience is excellent.
That said, the food is just okay, but my biggest complaint is the mobile app. For a service that charges a processing fee for app purchases, the functionality is surprisingly poor. The app doesn't save payment information, doesn't offer card autofill, and if you leave the checkout process for even a moment to grab your card, your session times out. Even worse, it can make it appear that the seats you selected have already been purchased, when in reality they're often tied up by your own failed transaction attempt.
The theater experience itself is great, which is why it's so frustrating that the app is such a weak point. Flix Brewhouse has a fantastic venue and wonderful staff, but the app desperately needs improvement to match the quality of the in-person experience.
That said, the food is just okay, but my biggest complaint is the mobile app. For a service that charges a processing fee for app purchases, the functionality is surprisingly poor. The app doesn't save payment information, doesn't offer card autofill, and if you leave the checkout process for even a moment to grab your card, your session times out. Even worse, it can make it appear that the seats you selected have already been purchased, when in reality they're often tied up by your own failed transaction attempt.
The theater experience itself is great, which is why it's so frustrating that the app is such a weak point. Flix Brewhouse has a fantastic venue and wonderful staff, but the app desperately needs improvement to match the quality of the in-person experience.
Show more
App Issues
I'm not able to load my payment information into the app. When I attempt to enter the information the app gives me a "this page is unavailable, try again later". When I went and asked in person, the staff told me that the app is very glitchy and we're not able to assist me. Other than payment information, the app works fine but it's such a hassle to have to go through entering information every time I want tickets.
Show more
