You can’t cancel it
I have tried to cancel this service for almost a year and no one will return my calls or emails. They keep charging me. Not sure if I need to contact a lawyer.
Horrible Service
I would give ZERO STARS if it was an option! Do not get it (there is no way this would get a 4 star review, read the review comments & ratings). We’ve had Fluent (driveway camera, fire/smoke/heat detector, carbon monoxide detector, flood detector) for about 7 years. Initially our service was good but since it’s changed over to A.P.I it’s terrible. We are now 18 days with zero follow up from them. Our fire/smoke detector quit working for who knows how long, so no call from them that there was an issue. I discovered it on March 5, that was 18 days ago. So at least 6 phone calls, 3 service requests from them sent to follow up with the service department with the assurance someone would call in a day or two to set up a service visit-no one has called. 4 unanswered emails. We have had zero contact from them. I’m at my wits end to know what to do!!
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Not as good as it used to be
Ever since the company became API, the service has gone to almost zero, pathetic actually. I have tried to get a service representative on a phone call multiple times and have never once gotten a reply. They only want the sale and then don’t help after
No support.
While the app works....mostly. When there is an issue you are on your own. No one ever responds to support requests. I'm looking into alternatives.
Horrible
Do not get a fluent system. GARBAGE
Terrible service
No service at all with this system.
Worst customer service
Do not waist your time with this company. There are several way better options. The equipment fails to work half the time. It is impossible to get a technician to come out. They
make it extremely difficult to cancel your subscription. If I could give them negative stars here I would.
make it extremely difficult to cancel your subscription. If I could give them negative stars here I would.
Meh
App is meh. Company is horrible to deal with. Good luck talking to a real person if you have a problem. It’ll take you a week IF you even get ahold of someone
Fluent Is a Joke
No service on faulty equipment
Poor connection and service, can’t get anyone in customer service to answer.
Service was great initially. It has since become absolute garbage. Can’t get in touch with anyone to do anything. Called 3 different times and sat on hold for 41, 33, and 76 minutes with no answer. Lame.
Garbage service r that doesn’t work
Beware!!!!! Anyone looking for a security service should avoid these criminals at all cost. They will lure you into a subscription that can’t be exited for poor service. They will find ways to financially gouge you. Do not ever use fluent!
Meh
Door bell camera feature barely works. Way better companies out there
Not helpful
Not helpful
Review
My front door camera doesn’t work
The panel I arm froze last night and no longer works!
Terrible
The panel I arm froze last night and no longer works!
Terrible
No auto function for the fan
Before I updated the system I use to have a setting where I could turn the fan on for 24 hrs, 4 hrs etc. now it doesn’t have that option. I am wondering why?
Stay away
Their app works 50% of the time had so many issues but I noticed that im not the only one as per the reviews!!!! Do not recommend to sign a contract with this company.
Never answer customer service calls
We’ve called to change our contract many of times and always get disconnected. Very disappointing as we’ve tried at least 20-59 times.
No response
We have tried to call numerous times because our cameras aren’t working on our house. A tech came out 3 months ago couldn’t fix them so he said he was going to talk to higher tech and call us back !!!! Never to happen and never heard from anyone !!!!if our contract was ending soon we would change companies !!!!!
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Terrible App
Terrible app and even worse company. Don’t sign up for their service.
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Not helpful
