Good and on time always
They are the one airline always on time 💐
Exceptional
Great website, easy check in. Best low cost airline in the Middle East by far
لا يوجد تجاوب
لا تجاوب في الاتصال او الرسائل ولا تاخذ منهم حق ولا باطل
الرياض
عدم المصداقية في الحجوزات الالغاء بدون رسوم وعند طلب الغاء يوجد رسوم
Booking managment
I downloaded the application to easily manage my miles and keep track of my flights. After I logged in to my account and tried to manage my booking, the application shows massage booking not found. I tried from internet browser and I found my booking accessible! I find out later on that it will work if you browse as a guest! This issue has to be fixed, otherwise no point from the app
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Useless app and useless site
No details for canceled flights no updates zero customer service
Bad customer service
I booked a flight from Riyadh to Dammam for a meeting and coming back same day.
My flight was delayed for 3 hours I missed my meeting. On top of that I had to fly to Dammam and fly back without getting out of the airport
My flight was delayed for 3 hours I missed my meeting. On top of that I had to fly to Dammam and fly back without getting out of the airport
Trash
They cancelled my flight twice with less than 12 hours to departure without assisting in any refund or rebooking.
اكبر شركة نصب بالدنيا
اكبر شركة نصب بالدنيا الله يعيننا عليها
عمل مقاعد خاصه للنساء
نتمنى منكم تخصيص مقاعد للنساء اللاتي لايرغبن بالجلوس بحوار رجل لاتعرفه
Bad experience
Unfortunately, I had awful experience with the check in counter staff and flight crew staff. They are very rude and distinguished between the passengers.
Service concern
I would like to share some feedback regarding my recent Flynas flight.
First, I would request Flynas to improve the way flight attendants communicate with passengers while assisting them with seating. I completely understand that the crew needs to verify the boarding pass and seat number. However, when I clearly mentioned my assigned seat number, I was told, “No sir, we need to see the seat number,” in a manner that made me feel unnecessarily questioned, almost as if I had boarded the wrong flight.
All my boarding procedures had already been completed, and I was simply trying to reach my assigned seat. A more polite and courteous approach would have made the experience much more comfortable.
I would also strongly suggest that Flynas include the seat number clearly in the SMS/mobile notification sent after online check-in. Sometimes the Flynas app shows an error, and there may be limited mobile network connectivity at the boarding gate. Having the seat number clearly mentioned in the SMS would be very helpful to passengers.
Finally, I hope Flynas ensures that all passengers receive the same level of courtesy and respect regardless of nationality or background. I do not want to make an assumption about why I was treated this way, but as an Asian passenger, I did wonder whether I was being treated differently. I would appreciate Flynas looking into this aspect and ensuring consistent and respectful treatment for every passenger.
I am sharing this feedback not simply as a complaint, but because small improvements in communication and passenger handling can make a big difference to the overall Flynas travel experience.
First, I would request Flynas to improve the way flight attendants communicate with passengers while assisting them with seating. I completely understand that the crew needs to verify the boarding pass and seat number. However, when I clearly mentioned my assigned seat number, I was told, “No sir, we need to see the seat number,” in a manner that made me feel unnecessarily questioned, almost as if I had boarded the wrong flight.
All my boarding procedures had already been completed, and I was simply trying to reach my assigned seat. A more polite and courteous approach would have made the experience much more comfortable.
I would also strongly suggest that Flynas include the seat number clearly in the SMS/mobile notification sent after online check-in. Sometimes the Flynas app shows an error, and there may be limited mobile network connectivity at the boarding gate. Having the seat number clearly mentioned in the SMS would be very helpful to passengers.
Finally, I hope Flynas ensures that all passengers receive the same level of courtesy and respect regardless of nationality or background. I do not want to make an assumption about why I was treated this way, but as an Asian passenger, I did wonder whether I was being treated differently. I would appreciate Flynas looking into this aspect and ensuring consistent and respectful treatment for every passenger.
I am sharing this feedback not simply as a complaint, but because small improvements in communication and passenger handling can make a big difference to the overall Flynas travel experience.
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Worst Airlines 👎🏻👎🏻
Absolutely one of the worst airlines I have ever dealt with. The complete lack of professionalism, transparency, and basic customer service is unacceptable. Their policies and terms are handled inconsistently, flights are cancelled without proper justification, and passengers are treated with zero consideration.
The staff at King Khalid Airport were particularly disappointing—unprofessional, unhelpful, and extremely poor in their attitude and communication.
If there were an option to give zero stars, I would. I strongly advise against flying with this airline.
The staff at King Khalid Airport were particularly disappointing—unprofessional, unhelpful, and extremely poor in their attitude and communication.
If there were an option to give zero stars, I would. I strongly advise against flying with this airline.
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سيء
التعامل سيء من الموظفين لم يقبلو بصعودي للطائره مع اني وصلت قبل الاقلاع بساعه وبربع والموظفين ماطلو من كاونتر للاخر لتضيع الوقت وبل ساعه من الاقلاع اخبروني باغلاق البوردينغ ولم يصدورها لي وراحت الرحله بسبب مماطلتهم
Convenient but improvement required.
Needs improvement on adding flights booked from other agents. The flights booked through other sources are not possible to add through mobile app.
Very bad experience on ticket cancellation
My ticket was cancelled 5 months ago during the Iran war in GCC
Inspite of several email no one even bother to call me and ask my issues which is still pending yet I have not got any concrete response as how I can get my SAR 3000+ back very disappointed.. 😢
Inspite of several email no one even bother to call me and ask my issues which is still pending yet I have not got any concrete response as how I can get my SAR 3000+ back very disappointed.. 😢
Good
Good very good
Inefficient service
I just had a bad experience today. I was not able to issue my boarding pass and there was no reason why. At the counter, I was asked to change my last name although it has been used all the times in the past. I had to wonder to reach to your ticketing counter to make the change and further I have to be punished by paying 57 SAR for the inconvenience you have created. Really bad experience for a customer and a member.
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Check in Experience
Untrained Staff
We recently traveled as a family of five from Jeddah to Baku on Flynas, and the check‑in experience at Jeddah Airport was very poor. At the counter, the staff member was rude and inexperienced. She was unsure of the process required to issue boarding passes and redirected us to another counter. When we spoke to the supervisor, he sent us back to the same counter, where we were kept waiting unnecessarily.
It was only after repeatedly calling the supervisor that the issue was finally resolved. The lack of training was evident, as the staff member relied on her mobile/internet for guidance instead of handling the process confidently.
Flynas should ensure proper training for staff before assigning them to customer‑facing counters. Without it, passengers are left frustrated and delayed, which undermines the travel experience.
We recently traveled as a family of five from Jeddah to Baku on Flynas, and the check‑in experience at Jeddah Airport was very poor. At the counter, the staff member was rude and inexperienced. She was unsure of the process required to issue boarding passes and redirected us to another counter. When we spoke to the supervisor, he sent us back to the same counter, where we were kept waiting unnecessarily.
It was only after repeatedly calling the supervisor that the issue was finally resolved. The lack of training was evident, as the staff member relied on her mobile/internet for guidance instead of handling the process confidently.
Flynas should ensure proper training for staff before assigning them to customer‑facing counters. Without it, passengers are left frustrated and delayed, which undermines the travel experience.
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Customer service is pathetic
Customer service is pathetic
