Not where it should be
Follow Up Boss has some solid core functionality and, unfortunately, is still probably better than many of the alternatives in the real estate CRM space. But that says more about the market than it does about the app itself.
The biggest frustration is the lack of basic functionality and reliability in areas that should be foundational for a CRM at this price point. There are frequent moments where you find yourself wondering, “Why can’t this do something so simple?” or “How is this still broken?”
The Apple/iPhone app in particular has ongoing issues, feels buggy, and lacks polish. Notifications being down for nearly a week is completely unacceptable for a CRM platform that agents rely on for real-time communication and lead response. In real estate, missed notifications can literally mean missed business.
There’s definitely potential here, and the platform does some things well, but the execution and consistency often fall short of what professionals need from a mission-critical system.
The biggest frustration is the lack of basic functionality and reliability in areas that should be foundational for a CRM at this price point. There are frequent moments where you find yourself wondering, “Why can’t this do something so simple?” or “How is this still broken?”
The Apple/iPhone app in particular has ongoing issues, feels buggy, and lacks polish. Notifications being down for nearly a week is completely unacceptable for a CRM platform that agents rely on for real-time communication and lead response. In real estate, missed notifications can literally mean missed business.
There’s definitely potential here, and the platform does some things well, but the execution and consistency often fall short of what professionals need from a mission-critical system.
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I cannot search by a related contact - only on iPhone
This is unacceptable for the top real estate CRM. I save the wife’s name as primary contact and husband’s name as related (spouse) contact. Now if I search within people on my iPhone app with the husband’s name. I get a search result but clicking it does nothing. I file a support ticket and they says it’s a bug but they don’t know when they will fix it and want to search by the primary name. I cannot believe such key bugs will not fixed within a finite timeline. I am looking for my next CRM within the next 3 month.
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Needs improvement
It’s pretty glitchy. I’ve missed several important communications because the inbox doesn’t notify you right away. I do like that it records the
conversations, but it makes responding quickly harder compared to just texting a client.
conversations, but it makes responding quickly harder compared to just texting a client.
Lack of integration
I would love for FUB to be able to work with my Apple CarPlay so I could get text notification while I’m driving and respond. Or make a phone call in FUB. Currently all this requires me touching my phone while driving, which we know is unsafe and against the law in many places. Also, I really thought I got notifications on my Apple Watch before, but I am not now and I can’t find where FollowUpBoss could even be installed. Maybe this changed or maybe I’m losing my mind.
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I feel they could do way better…
For a CRM that is this popular, I feel like the iPhone app is a major let down! I don’t feel it’s user friendly whatsoever. I can’t set timed texts or emails. The texting portion of the app makes it hard to keep track of messages. And I wish there was a way to input specific criteria to find people - ex: “stage warm, last contact was X ago” etc.
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FUB really good. App is ok.
It’s nice to have an app with the CRM because I have tried to use CRM‘s in the past that literally did not have app… They just wanted you to connect with the mobile version of the website. So it’s great to have an app. But the app lacks quite a bit of functionality that you would expect it to have.
As long as you’re only expecting the basics from an app, and not more full functionality if you’re operating totally in the field, the app is sufficient.
As long as you’re only expecting the basics from an app, and not more full functionality if you’re operating totally in the field, the app is sufficient.
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Nice to have connection with the main interface, but app needs work
Nice to have connection with the main interface, but app needs work
It’s clunky. Why not just use a fully responsive mobile site versus an “app style” version that is missing components or ease of use.
Too hard to mark messages as read: make it swipable.
New leads are not clearly marked or easily accessible.
More user friendliness is needed.
It’s clunky. Why not just use a fully responsive mobile site versus an “app style” version that is missing components or ease of use.
Too hard to mark messages as read: make it swipable.
New leads are not clearly marked or easily accessible.
More user friendliness is needed.
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Response from developer
Thanks for the feedback. We'd love to connect and hear more of what you need. Email us at product@followupboss.com
Not that good
Not really a good app, doesn’t have a lot of features, can’t see sent emails, needs to be more like the web version
Great CRM - Terrible App
App is missing many features compared to the desktop version. Buggy and clunky.
Same boring app
Dear FUB team,
Where’s the tasks menu?
Where’s the leader board option?
Where’s the call log?
Where’s the auto-dialer?
Do better.
Sincerely,
A hoping customer.
Where’s the tasks menu?
Where’s the leader board option?
Where’s the call log?
Where’s the auto-dialer?
Do better.
Sincerely,
A hoping customer.
Amazing application, best CRM for agents
I’ve really enjoyed using Follow Up Boss especially on mobile! It’s really kept me efficient and in the loop when working outside the office. The call quality is fantastic and I can always rely on the app to keep me notified when a new lead comes in!
Why The IPad version is not available once it becomes available I will change my 2 Stars to 5
Why The IPad version is not available once it becomes available I will change my 2 Stars to 5
Too committed to change, but disappointed
The app is lacking a lot of basic functions you would expect. Being on the go, I’d love it to be more powerful and rely less on having to get to my desktop computer. I’ve been using it over 2 years and haven’t seen any major updates except being able to block a phone number (which should have been a feature long before).
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Doesn’t work well on phones
I can no longer access my ponds on my iPhone and I can only see my leads from premier agent. I have to use the computer to see my 30k leads. Ponds disappeared. On my android I can only see all the leads and I cannot sort by ponds at all or see only my leads. I need 2 phones to even use the app. It only works right on a computer. Premier agent is actually better for finding out people.
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Sad iPad user experience
This app is clearly made for the iPhone user experience. The iPad version works but is not ideal.
Great App, But Still Waiting
I absolutely love FUB and I’m constantly helping/training my team members on how to use it. However, it seems there are still some areas that could use improvement and there hasn’t been any substantial updates in a long time. Like the ability to send pics or files from your phone through the App. And they need to integrate more of the desktop/laptop features into the mobile app like the ability to add a new contacts address on the initial Add contact page, and the ability to simply use the return button to move to the next field, and the default should always be to begin the next field with a capital letter. These are some basic functionality things that are rudimentary on nearly all other apps. That being said, still the #1 CRM for REALTORS.
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KING of the CRM world 👑
This is the single greatest piece of technology that I have ever used to build my business. It single-handedly took my company into six figure production. In just 1 year it increased my income by $18,000. I personally recommend FUB to everyone!
Wrong Phone Numbers
The MAJOR ISSUS I face with the app IS if your a team user who uses the team phone numbers the solution brakes. When utilizing the app, you can’t select the phone number that you want to call out with it only calls out and texts with your follow up boss phone number that’s associated with your account even if you received a call from another number. This is an easy fix to solve as they use Twilio for there VOIP stack. Instead of fixing this, they’re working on Ai when you can’t even get a hold of your client on the right phone number. FUB only does updates that benefit them for example Ai is big now so they are expanding on that instead of fixing major issues with emails. They even blocked the ability to use Grammarly on the emails
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Loosing my love for this company
Don’t use the FUB phone numbers, and now I can’t even text outside the app. What was once a company on the cutting edge of real estate crm’s now seems outdated and out of touch. 100% blame Zillow for this
Comes up as potential scam to leads
This CRM is great, I’m still learning how to use it and it’s been so helpful. However, I have one issue and it affects my business. When I call through FUB, it comes up on the other side as “potential scam”. My last lead told me that. I can’t have potential leads lost because they think I’m a scam. I don’t know how this could be fixed if anything, I really like the calling feature in FUB since it allows me to grab summaries from them and listen back to them. Texts are great to keep all on this app and not on my personal phone. Please look into this!
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