Poor usage ability
Cannot see reservations, nor my mobile key. Looks great but horrible usage abilities
Substandard
This app is pathetic and way below expectations for a hotel as luxurious as Fontainebleau. Cant load reservations, can’t check out, can’t access mobile key. Cant order anything. Every link launches a browser within the app. My kids 8th grade technology class can make you a better functioning and user friendly app. Reach out to a middle school student if you need help.
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No mobile check in
Sign in doesnt work, not convinced anything works
Horrible app, Gorgeous resort
Like other reviewers I also am amazed at how horrible the digital experience for such a high end and gorgeous resort. I was able to book my room however, it was very wonky. Now I am able to login to my account on a browser but downloaded the app and can’t login. Absolutely no resource to help and I know my username and password are correct because it works on a browser. I’m not bothering with the app at this point because it’s so frustrating. Hopefully they read these reviews and do something about it.
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Wow
How can an app be this bad, you can’t even look up your current reservations
Horrendous app
Unable to reset passwords (and trust me, I know how). Invalid user name every time despite having a valid and activated account
Mediocre app
Tried to check in using the app- uploaded pictures of my passport 3 times and the app collapsed. What a joke- terrible experience, lets see how’s the actual hotel
Great App and Resort
I love the FontaineBlue!!They are the best resort in Las Vegas. Rooms are elegant, restaurants are flavorful, gaming is fun. Clean self parking. Even the elevators are impressive. Hats off to this app too. Well Done.
BarbaraG.
BarbaraG.
Unable to link reservation and rewards
My first trip to Las Vegas decided for Fountainblue .. this application does not work .. can log in but does not see my reservation . Regards card does not populate says error . Applications are first impression this days and this fail’s miserably.. hotel hotel experience is better when I get there
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App is a disaster
For such a lovely hotel, this app is a train wreck. It’s like a terrible website inside of shiny packaging of an app. Slow, clunky, and constantly asking me to log in (after entering credentials multiple times). Once I finally was able to book (which was just a website redirect from the app), i don’t get a confirmation number with the booking.
Overall, this feels like a cheap throw away effort on what should have been a polished user experience.
Overall, this feels like a cheap throw away effort on what should have been a polished user experience.
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Not the experience I was expecting.
Super buggy… can’t even make a room reservation easily.
Amazing hotel, bad app
Downloaded the app to try and not wait in the long line to check in, there’re pretty photos in it and seems fairly comprehensive as a directory of the restaurants and such, but is not working for the sole purpose I need to to: to find my reservation and check myself in. “find reservation” brings up an error message to “go to the front desk” which is literally what I am trying to avoid.
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Boof
For a resort that is rivaling Resorts World, their app definitely doesn’t separate the two properties. Both are useless.
Needs serious work
My reservation wouldn’t show up after “searching” for a minute. Returned with an error every time. Why send me an email saying to use the app for everything if the app cannot do anything?
App “can’t load/process/do” anything
Can’t load my room reservation. Cant load membership rewards. Cant view maps. Nothing the app claims to do is something the app can actually successfully do
Can’t create an account
Is this a joke? Wrong postal code, and no way to change the postal code.
This is ridiculous.
This is ridiculous.
Awful..
It’s 2024.. there’s no excuse for a app to be this awful.
Horrendous trying to book
Spent an hour trying to book a reservation with this property. Website is a joke - called and they suggested the app. It’s basically the same horrendous website inside an app. Slow to respond. Bad design and layout. Doesn’t save the booking in a cart so when it fails you start all over again. I have entered all my info 8 separate times and it just does nothing. Your investors should know how much money your are losing. A hotel that can’t book reservations. So disappointing. Was really looking forward to checking out this new hotel. I would never stay at a hotel that can’t figure out simple technology.
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BEAUTIFUL APP
Love the video in the background. Never seen an app that has a video playing in the background. It’s super sleek, and the colors are beautiful. Love all the little bow ties hidden in the app. Love that I can also check in and use keys right from the app.
Find reservation fails
You can’t add an existing reservation to your account.
