Honteux
J’ai commandé, j’ai reçu la commande d’une autre personne (j’ai commandé pour 35€ l’autre personne pour 10€), réponse de l’assistance : pas de remboursement possible.
Ne commandez surtout pas sur cette application
Ne commandez surtout pas sur cette application
Bad experience unfortunately…
Bad customer service — ended up with empty boxes of food and refused a refund of the first order, despite me even re-ordering the food. Would not recommend using foodora. Maybe for groceries but for ordering food from restaurants, it’s a no from me
Foodora Thieves - don’t use them
Food was not ready for pick up. Was told to wait 20 min after the app said it was ready.
I couldn’t wait as I had a meeting - foodora support said ‘too bad, we can’t change anything due to the system’
So they took my money (400kr) and refused to give me any food.
The person at the food place hadn’t even started making the food.
I couldn’t wait as I had a meeting - foodora support said ‘too bad, we can’t change anything due to the system’
So they took my money (400kr) and refused to give me any food.
The person at the food place hadn’t even started making the food.
Show more
Verschlechtert
Finde es nicht ok, dass die Rider noch bis zu 4 Zwischenstopps machen.. das Essen ist halt nicht mehr frisch und dafür, dass man eh schon draufzahlt, ist es echt frech
2 Stunden für Lieferung ???
2 Stunden ist mein Essen umher gefahren, weil der Fahrer 2 Stopps in weiten Abständen vor meinem Ort gemacht hat. Stopps sind ja ok, aber bitte wenn sie sinnvoll sind. Überarbeitet eure App. Essen nicht mehr genießbar und bin schwanger und kann diese essen nachdem es 2h umherfuhr nicht mehr essen:(
Horrible app and support
Their app has a lot of bugs, they are removing orders and will deny these issues, and will not redeliver your order correctly. The chat agents are unwilling to help or just couldn’t understand the issues. Bad first impression and will not be ordering from this app again. Spend your money somewhere else.
Show more
Unpolished UX
In some restaurants the order form is not fully translated to english, so you should use a translator to know what you are doing. We unfortunately didnt and ordered completely dry Burgers (only Buns and petty, nothing else).
We wrote the support inside the App, they answered quickly, but the decision is pretty intransparent (basically „no refund, sorry“).
The design of the Support Chat is buggy, as I cannot see the textfield when typing nor can i paste a pre-written text.
Overall mixed experience with the App. If you speak norwegian and you dont have any problems, you should be fine.
We wrote the support inside the App, they answered quickly, but the decision is pretty intransparent (basically „no refund, sorry“).
The design of the Support Chat is buggy, as I cannot see the textfield when typing nor can i paste a pre-written text.
Overall mixed experience with the App. If you speak norwegian and you dont have any problems, you should be fine.
Show more
Horrible
Couldn’t find a driver for over an hour then took another hour to arrive
Riddled with Bugs
Spent 30mins to get any payment working, all kinds of error messages, blank and unconstructed screens etc.
Worst app I’ve ever used
I hate it
You should train your delivery man more.
I chose contactless delivery (stay at the door after knocking on the door) and filled in the correct address. The delivery man didn't read my request at all. He called me and asked me to go out to get it. He saw the wrong address but kept asking me to go out to find him and thought it was my fault. Think about a bearded man asking you out in a very bad tone... So what's the point of me choosing contactless delivery? And your software has no way to black out the delivery man, which means that if I continue to use your software, I may meet this terrible man, so I uninstalled it
Show more
A fuir, service client déplorable
Foodora a disparu de France on comprend pourquoi. Après avoir commandé une pizza elle est arrivé totalement renversé et le support malgré les photo envoyées ne prend aucune mesure ni geste commercial.
Useless
Useless
BK
Worst app and customer service - the driver did not deliver the food and cancelled my order despite leaving
instructions and I got still cjarged
instructions and I got still cjarged
They did not delivered the products and deny to refound the money
Horrible support! I will report to authorities.
Drop the pin
So I ordered food while I’m on vacation in Sweden I dropped the Pin it showed the exact apartment I was in and when I ordered the food, the Driver app showed that he was at my apartment but when I went downstairs, he was at a different location saying that that’s the address he has they were unwilling to refund my food or money to order food. I don’t recommend a company that does not give good customer service.
Show more
Rate limited
Es ist nicht möglich sich zu registrieren ohne ständig die meldung „rate limited“ zu bekommen. Es gibt keinen support. Deinstalliert.
Subpar
Customer service sucks. Drivers don’t speak Norwegian or English . Wrong items delivered. Absolutely ridiculous.
No call, no food, no refund
Couriers don’t call and just leave. When you try to prove to support that no one called (even with call history), they completely ignore it and refuse to verify anything.
At this point it feels like either couriers are scamming or they don’t even have credit to make calls. Either way, the result is the same, no food and no refund.
Would not trust this service again.
At this point it feels like either couriers are scamming or they don’t even have credit to make calls. Either way, the result is the same, no food and no refund.
Would not trust this service again.
Show more
Fürchterlich
App installiert, Bestellung gemacht, Adresse angegeben und zusätzlich auf der Karte bestätigt, bezahlt. Nach 2 Stunden keine Lieferung. Nach dem 10ten mal endlich beim Restaurant durchgekommen… wir liefern nicht dahin. Hörer aufgelegt. Reaktion von Foodora…. Pech es gibt kein Geld zurück… Das passt mit unseren Richtlinien überein. Wir hoffen dass Sie beim nächsten Mal eine bessere Erfahrung machen.
Show more
