Horrible app and support
Their app has a lot of bugs, they are removing orders and will deny these issues, and will not redeliver your order correctly. The chat agents are unwilling to help or just couldn’t understand the issues. Bad first impression and will not be ordering from this app again. Spend your money somewhere else.
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Unpolished UX
In some restaurants the order form is not fully translated to english, so you should use a translator to know what you are doing. We unfortunately didnt and ordered completely dry Burgers (only Buns and petty, nothing else).
We wrote the support inside the App, they answered quickly, but the decision is pretty intransparent (basically „no refund, sorry“).
The design of the Support Chat is buggy, as I cannot see the textfield when typing nor can i paste a pre-written text.
Overall mixed experience with the App. If you speak norwegian and you dont have any problems, you should be fine.
We wrote the support inside the App, they answered quickly, but the decision is pretty intransparent (basically „no refund, sorry“).
The design of the Support Chat is buggy, as I cannot see the textfield when typing nor can i paste a pre-written text.
Overall mixed experience with the App. If you speak norwegian and you dont have any problems, you should be fine.
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Horrible
Couldn’t find a driver for over an hour then took another hour to arrive
Riddled with Bugs
Spent 30mins to get any payment working, all kinds of error messages, blank and unconstructed screens etc.
Worst app I’ve ever used
I hate it
You should train your delivery man more.
I chose contactless delivery (stay at the door after knocking on the door) and filled in the correct address. The delivery man didn't read my request at all. He called me and asked me to go out to get it. He saw the wrong address but kept asking me to go out to find him and thought it was my fault. Think about a bearded man asking you out in a very bad tone... So what's the point of me choosing contactless delivery? And your software has no way to black out the delivery man, which means that if I continue to use your software, I may meet this terrible man, so I uninstalled it
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A fuir, service client déplorable
Foodora a disparu de France on comprend pourquoi. Après avoir commandé une pizza elle est arrivé totalement renversé et le support malgré les photo envoyées ne prend aucune mesure ni geste commercial.
Useless
Useless
BK
Worst app and customer service - the driver did not deliver the food and cancelled my order despite leaving
instructions and I got still cjarged
instructions and I got still cjarged
They did not delivered the products and deny to refound the money
Horrible support! I will report to authorities.
Drop the pin
So I ordered food while I’m on vacation in Sweden I dropped the Pin it showed the exact apartment I was in and when I ordered the food, the Driver app showed that he was at my apartment but when I went downstairs, he was at a different location saying that that’s the address he has they were unwilling to refund my food or money to order food. I don’t recommend a company that does not give good customer service.
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Rate limited
Es ist nicht möglich sich zu registrieren ohne ständig die meldung „rate limited“ zu bekommen. Es gibt keinen support. Deinstalliert.
Subpar
Customer service sucks. Drivers don’t speak Norwegian or English . Wrong items delivered. Absolutely ridiculous.
No call, no food, no refund
Couriers don’t call and just leave. When you try to prove to support that no one called (even with call history), they completely ignore it and refuse to verify anything.
At this point it feels like either couriers are scamming or they don’t even have credit to make calls. Either way, the result is the same, no food and no refund.
Would not trust this service again.
At this point it feels like either couriers are scamming or they don’t even have credit to make calls. Either way, the result is the same, no food and no refund.
Would not trust this service again.
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Fürchterlich
App installiert, Bestellung gemacht, Adresse angegeben und zusätzlich auf der Karte bestätigt, bezahlt. Nach 2 Stunden keine Lieferung. Nach dem 10ten mal endlich beim Restaurant durchgekommen… wir liefern nicht dahin. Hörer aufgelegt. Reaktion von Foodora…. Pech es gibt kein Geld zurück… Das passt mit unseren Richtlinien überein. Wir hoffen dass Sie beim nächsten Mal eine bessere Erfahrung machen.
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beställer
Det här är inte första gången vi beställer två måltider och bara får en levererad. Dessutom var den helt annorlunda än det vi faktiskt beställde. Det är väldigt frustrerande när samma misstag händer flera gånger. Jag hoppas att restaurangen förbättrar sin service och blir mer noggrann med beställningarna.
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Worst delivery service experience
First order on foodora, order was picked up 30min after it was ready at the restaurant. As an obvious result, the food was cold. I had screenshots with time to prove my point that it was delivered cold, but Foodora decided to not partially cover the expense. The worst part? They gave me fake time of the different steps to argue against me.
Ordered once, deleted the account right after.
Ordered once, deleted the account right after.
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Richtig schlecht und anstrengend
Reklamationen werden meist ignoriert und man muss es immer wieder versuchen, auch wenn Teile der Bestellung fehlen oder nicht mehr essbar sind.
Lieferzeit steigt öfter nach der Bestellung nach oben.
Lieferzeit steigt öfter nach der Bestellung nach oben.
Sign up scam
Offers 70% off your first order until you actually sign up and then it says “sorry this cannot be applied to your order” just stick with uber eats or deliveroo, such a waste of time checking out the alternative delivery services
I hope this company goes under
Much worse than Uber Eats. Last order took 90 minutes. I ordered sushi. By the time it arrived the sushi was too warm to safely consume and I was refused a refund. I’ve since deleted the app. Enjoy the Amex chargeback.
