New and Much Improved!
Wow! This new app and customer experience is so much better than the previous one. So much functionality at my fingertips. Modern and easy to use. Ford has great interest rates too. I’ll be making more investments soon.
New Update is Fantastic!
much better
Thank god for the update
I was unable to log into the app. I went on the app store to investigate and it needed to be updated. The difference between the app before this update and now is quite literally night and day. It was barely usable before, with extremely limited features and lack of user friendliness. There was barely any functions to it before— basically all you could do was look at your notes and account balance. Now, it’s way better. There’s face ID, you can see the password as you type it in rather than being dots, and there’s multiple tabs on the bottom to do different things. It also overall looks better visually, more modern, and more similar to my other banking app. Also, before, the app “get help” feature was literally useless and all it had was 2 FAQs and a link to a broken website with ads. I’m happy that the app was updated to provide a better user experience and makes it easy to check my account.
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Quick Review
The app has all the functions I need and I have the ability to transfer funds within the app experience.
I’m going to be moving banks
So my account was locked out because it only gave me a couple try’s to enter my complicated password which the app doesn’t let me view the characters to make sure I entered it correctly.
So my account is locked. They give me a number to call, it’s Friday and they aren’t open until Monday.
I get an email saying I can go online and unlock my account, when I try to do so they reject my email and password again.
As soon as I get access to my money again, I’m going to start looking for a new bank to work with. I don’t appreciate I’m locked out of my money for four days and they are rejecting my email even though it’s the same address that their message was sent to.
I will accept a lower interest rate for 24/7 customer service, and website that works properly, FDIC insurance
So my account is locked. They give me a number to call, it’s Friday and they aren’t open until Monday.
I get an email saying I can go online and unlock my account, when I try to do so they reject my email and password again.
As soon as I get access to my money again, I’m going to start looking for a new bank to work with. I don’t appreciate I’m locked out of my money for four days and they are rejecting my email even though it’s the same address that their message was sent to.
I will accept a lower interest rate for 24/7 customer service, and website that works properly, FDIC insurance
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