Good but could be better…
When the firmware update came on the 1st October 2026, I thought the remote start was going to improve dramatically. Instead, the temperature control is not available UNTIL the car has been started. Maybe there is a technical reason for this? But I thought I’d seen a picture of a screen showing the controls available BEFORE starting the car. I know that seems minor, but that little luxury could take the Ford app from ordinary to extraordinary. I know, ”little things”!
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Unhappy
About a month ago the app stopped working correctly. Says the vehicle is on all the time, when it is not actually running. Now I can’t start vehicle with app. Lock feature still works.
Do no update your app!!!
App won't open, crashes immediately. Ford, fix this immediately, this is 100% unacceptable. Why release any update before testing properly? Mind boggling behavior.
Happy user
Great app. Very helpful. Easy to follow. Love the door unlock and engine start.
This is so crazy to me
I love this it makes things so much easier
Good App.
The app is great when it works correct. Trying to track my vehicle when it’s in use by another person is challenging for the app many times. Overall, I’m very satisfied with the app other than that.
Car Auto start
App showing car is on & turning off at 10:52 for last 3 days. Deleted & reinstall the app. Same results. What’s the issue?
Location
Has incorrect location
Useless app
Crashes upon opening! Never had a problem until recent update!
Steven
Awesome customer service Brenda was awesome as always
Amazing
So convenient
Not working
App not working still
Availablity
Great to have access to vehicle when forget keys are not in hand. Can see maintenace
Charles Doviak
Demonstrates outstanding service leadership, consistently anticipating needs, resolving issues quickly, and turning feedback into tangible service improvements.”
It’s okay
For the most part the app is helpful, but since June I’ve been cancelling the ford connectivity package and even though it’s says I’ve cancelled it, they keep charging me every month and I keep having to cancel. I don’t know what this glitch is but it needs to be fixed immediately. I’ve called ford multiple times with no resolution or a refund!
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Amazing
From the moment I pulled into the lot n even a week later!!! Brett S. My sales guy amazing!! Nick in financing amazing!
Process so smooth n no pressure! I love my Bronco!
Process so smooth n no pressure! I love my Bronco!
Please fit the app
Crashes like everyone else when I try to open the app. Worked perfectly before. Have deleted and reinstalled and didn’t fix the issue. As many others pointed out it as a bug in the app. Winter is here so please get this fixed asap
Notifications
The only issue I have is when I receive a new notification it doesn’t identify which vehicle the message belongs too. I have 3 vehicles on my app to manage. I can go into each vehicle and look at what notifications belong to that one but it is a long way to manage, it would streamline our business interactions with this app as I do use as a management tool.
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Awful
Why does my car location sometimes say it’s in Dearborn Michigan at the Ford plant when I live in Buffalo NY and have never visited there? It doesn’t update at all. Very frustrating.
Top level service
First class experience getting out of my 2018 Lariat into a 2026 Lariat.
