FordPass Rewards Visa User Reviews

Name: FordPass Rewards Visa
Rating: 4.8793 (8393 reviews)

FordPass Rewards Visa

First National Bank of Omaha

💰 Finance

What users say

Summarized from real user reviews of FordPass Rewards Visa. Based on 8.4K reviews and a 4.9/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Smooth app experience
💳Good credit card benefits
🏆Excellent customer service

Negative things

🐛App crashes and login issues
⏱️Delayed payment processing
🔑Difficult account setup
💰Unexpected fees and charges

Top reviews

Most Recent Highest Rated Lowest Rated

Great Brand Loyalty Card

It is a great mix of a fine bank and FORD Loyalty. Love this card!

Huy Fong

a year ago

You are removing rewards

You are intentionally changed your contracts, removing rewards points from their customers stripping them of buying power. You also have extremely high interest charges.

You promised us a card that would have benefits and you can’t even maintain that.

Bronco Sport Owner

a year ago

Response from developer

We appreciate you taking the time to leave a review. To address your concerns appropriately, and see what options may be available, please call us at 888-530-3626. We will be happy to help.

To hard

To hard to add account keeps saying wrong number when I know I have the right account number since I’m looking right at my check, I never received a bill lucky I keep track of my stuff and signed in

Appsssssssss

2 years ago

Free beer

You should give customers more incentives to use your card.

DrSnuff

2 years ago

Good credit card!

The Ford Credit card is easy , understandable and easy to navigate. More importantly. Simple. My best credit card! Thank you.

GoldenCory

2 years ago

Response from developer

We're glad to hear you're enjoying the card and app! Thanks for the 5 star review.

Card cancel or lost card reporting

Need to have like any other large credit card offer the ability to report and or report lost or damaged cards within the application instead of going through a freakin telephone tree to report it.

dhsero

2 years ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions, concerns, or feedback, you can always call us at 888-530-3626, or submit a secure message after logging into your account from our website.

Long way to go to get it right!

I had a hard time getting this app to install and work. After waiting a very long time on hold the lady was able to help. I set up the app then paid my full balance 2 days ago. The app shows no payments made. My checking has not been debited for the payment and my amount owed has not changed. My son also drives a Ford and his dealer charged 3% plus fee to use the Ford card. Hoping it's just a fluke and things improve. If not then I will immediately drop the account and happily erase the app.

Garrykh

2 years ago

Response from developer

We're sorry to hear about your experience, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed our customer's expectations, and your review will be used to help improve our services in the future. In order to look into your payment further, you can call us at 888-530-3626, or submit a secure message after logging into your account from our website.

App was down forever

The FordPass Visa Rewards app did not work for over 4 weeks. There was no way to inform anyone about the glitch, so I was left with having to use the actual website, which was somewhat inconvenient.

wareagletommy

2 years ago

New user here, Can not log in

New user, can not get past the two step verification screen on the app. I can login as usual from my computer. I’ve called and the lady suggested I delete and redownload the app. Still gets stuck at the two step verification screen. I see an update was dropped yesterday, I’m assuming maybe there’s an issue with it. I don’t see where I can contact anyone for app support. Not a good first experience.

Dwntwn26

2 years ago

Response from developer

We're sorry to hear that you're having trouble with your two step authentication. Unfortunately, we are unable to provide technical support via App Store review, but if you call us at 888-530-3626, one of our Specialists can assist you further.

scheduled payment not received. I got a late fee.

i’ve only had this credit card a few months and I’ve made much over the minimum payments but my schedule payment apparently wasn’t processed until after midnight and they hit me with a late fee. I’m pretty upset about it and I’ll be calling.

ripperAZ53

2 years ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. To look into any possible issues with your payment, or what options may be available for the late fee, you can call us at 888-530-3626, and our Specialists will be happy to help.

Awesome

The best credit card ever!

Mache E2023

2 years ago

Ford pass visa

The app works fine can do most things from app. A few things have to be done in the web like auto pay. This is the only credit card that I have that does not allow more than one payment source. I routinely pay from two checking accounts as I manage bills for my mother so I’m constantly having to update my payment source to pay from each account. This is a pain so I moved mother’s stuff to a different card making this card the least helpful.

Idamae11

2 years ago

Response from developer

We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If you have any other questions or concerns, you can always call us at 888-530-3626, and our Specialists will be happy to help.

Ford Visa

Easy to process any payments.

Edsa83

2 years ago

Ford Pass

I love my Ford Pass Visa !!!!!

Al’s Pass

2 years ago

Payments

It would be great if you could schedule recurring payments.

Rivins

2 years ago

Facial recognition doesn’t work.

The facial recognition on my iPhone does not work for this app.

snipes247

3 years ago

Why

I paid the total balance last month. I have not charged anything why am I having to pay 21.72 this month???

Dizzzy Still Not happy

3 years ago

Ford Visa card

So easy- I pay in full each month from my checking account. I use my card for everything and when my extended warranty is up, my points will pay for repairs.

Np66Lc70

3 years ago

Response from developer

We're glad to hear that you're enjoying our app and card features! Thanks for the 5 star review.

Ford Motor Company

“Sweet Escape”

Smokin’ Hot

3 years ago

App won’t let me log In

For probably a month and a half now it won’t let me log in and says there are no accounts and I have to visit the full site. Then I visit the full site and it still doesn’t work!!!! I think in the past month and a half I’ve been able to log on 4 times total (and I try to go on every day or every other day.) fix this ASAP…..

TigersRock6