Hidden fees
My subscription cost repeatedly increased due to changes in medication which were made mandatory because Found stopped offering my specific brand and/or dosing. Practitioners are unresponsive and the app itself is unintuitive.
Scam
You’re advertising and app are deceiving. You make it seem like the first month including the medicine is $50. I feel scammed. I’m not paying another $150. Waste of time, hope, etc. Customer service is terrible. Stole my money.
SCAM DO NOT DOWNLOAD
I just downloaded this and it will not let me use the app. I’ve tried all options ( 3) to log in 15 times each and it keeps kicking me back to the login page.DO NOT WASTE YOUR TIME WITH THIS SCAM APP!
Double charged
I was inactive for one month and didn’t receive any medication and they still charged me the $199 monthly fee. So just be aware, that monthly fee is basically for using the app. Not the medication you receive.
Scam
This is a scam. Go through your regular doctor and regular insurance or don’t, this program won’t save you any money. This is just a scam.
BAIT AND SWITCH BEWARE!!!
Overall I would give this 0 stars if I could. I constantly found myself paying more and more and more.
Initially this “membership” you pay for. It’s a complete scam. It doesn’t give you ANYTHING except for access to their APP. NOTHING. Doctor appointment extra, medications EXTRA.
Expect to pay for (at least what I know so far, there will probably be more hidden charges).
1) membership
2) Co-Pay based on your insurance for every time you meet with your “doctor” online for 10 minutes. Including your consultation
3) Medications
4) additional hidden charges?
Overall it’s not hard to use the program but the bait and switch and nickel and dime of the extra charges makes us EXCEEDINGLY more $$$$ Expensive than just going up your primary care physician and getting a prescription you fill at Walgreens. You can get the same coupons and lab discounts without going through a company like this.
When asking about a refund because I felt like it was false advertising, I was basically told “too bad”.
Initially this “membership” you pay for. It’s a complete scam. It doesn’t give you ANYTHING except for access to their APP. NOTHING. Doctor appointment extra, medications EXTRA.
Expect to pay for (at least what I know so far, there will probably be more hidden charges).
1) membership
2) Co-Pay based on your insurance for every time you meet with your “doctor” online for 10 minutes. Including your consultation
3) Medications
4) additional hidden charges?
Overall it’s not hard to use the program but the bait and switch and nickel and dime of the extra charges makes us EXCEEDINGLY more $$$$ Expensive than just going up your primary care physician and getting a prescription you fill at Walgreens. You can get the same coupons and lab discounts without going through a company like this.
When asking about a refund because I felt like it was false advertising, I was basically told “too bad”.
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Confusing, non transparent pricing, poor care and response times
I was told by the app initially that I would be paying for a 6 month supply of the medication I preferred. Turns out that was the subscription price, which wasn’t even a thing the first time I tried this app, you just paid for the copay on the visits and the medication. So I was deceived there with no clear message saying that was for a 6 month subscription. When I asked questions it took me a few tries to get a clear transparent response before they finally told me that was the case. Physicians won’t respond to your messages for at least 3 days, same with support. The physician was trying to get me off the call as soon as he could so he could get to his other 100 appointments that day. The care is not tailored to you, they will prescribe you something that will give you horrible side effects without considering your medical history and only fix it after the fact. Do not recommend, go to your PCP or an app service without a subscription, you don’t need a subscription to get care and there are far better options than the scammy app found.
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the worst app
please don’t wast your money on this app. I would use Noom
customer service is way better and the program is guided better.
customer service is way better and the program is guided better.
Scam
Complete scam. I signed up because they accepted my insurance. Suddenly, after a couple of months of the service, they no longer accept my insurance. This is a decision on their side. I verified with my insurance company that there were no changes to my plan, benefits, or coverage on my side - which wouldn’t be possible given that we are in the middle of a plan year. Conveniently for their bottom line, the self-pay rate significantly higher than the insurance reimbursement rate. I had prepaid for a full year of medication too before their rug pull. I’m now disputing the charge with my credit card.
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DO NOT JOIN
Did multiple months in advance, never got my medication, never got any help. Constantly emailed and just was told thanks for your patience. This is multiple of hundreds of dollars gone with zero help or inclination that I will get the medication or my money back. This has been over a month now.
A lot of thanks to found and doctor Esti Bakty
After searching several apps and discussing options with my friends(recommended by my friend first), I chose the Found app. I was able to enter my health information easily, and I got a doctor’s appointment scheduled for the very next day.
Before the appointment, I uploaded my health report and blood test results, and by the time we met, the doctor had already reviewed everything. The doctor Esti then prescribed the medication that was most appropriate for me. The insurance review took about three days, and it was finally approved. The doctor also did an excellent job following up throughout the process.
I signed up for a six-month membership, and I’m really excited about it. If possible, I would love to continue beyond that. Thank you, Found — the smooth process and clear, appropriate guidance made the approval happen quickly.
Before the appointment, I uploaded my health report and blood test results, and by the time we met, the doctor had already reviewed everything. The doctor Esti then prescribed the medication that was most appropriate for me. The insurance review took about three days, and it was finally approved. The doctor also did an excellent job following up throughout the process.
I signed up for a six-month membership, and I’m really excited about it. If possible, I would love to continue beyond that. Thank you, Found — the smooth process and clear, appropriate guidance made the approval happen quickly.
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Thieves! Don’t use Found
This service unethically updates its terms and charges and will not even let you cancel your account without agreeing to them. I never agreed to updated terms, I haven’t used the service in over two years, and they are still taking hundreds of dollars out of our bank account. Don’t use Found, you will be robbed.
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Yikes
Horrible customer service. I’d go to Ro.
Run away
Once again like everyone says, customer service is terrible and they will take all of your money. They will change policies and not let you know and charge you for things you never agreed to. Worst customer service out there.
How???
I downloaded the app, but it won’t let me create an account! There is only the option to sign in. How do I actually CREATE an account so I can get started? Is this a sign I shouldn’t be doing this??
Company is terrible and liars
Customer service is absolutely horrific. My card was charged, yet the company claims they have no record of the charges. Customer support is handled almost entirely by a bot that does not respond in a timely manner—despite promising replies within 24 hours, which is completely untrue.
Do not pay for medication three months in advance. Even after prepaying, they still attempt to charge month-to-month and refuse to send the medication. Weeks go by with no resolution, and support repeatedly gives the same scripted responses.
Eventually, they tell you to fill out another form and pay an additional $40 for a follow-up appointment to obtain a prescription—despite this already being completed. The entire experience feels disorganized, misleading, and borderline fraudulent. No one seems to know what’s going on.
Do not pay for medication three months in advance. Even after prepaying, they still attempt to charge month-to-month and refuse to send the medication. Weeks go by with no resolution, and support repeatedly gives the same scripted responses.
Eventually, they tell you to fill out another form and pay an additional $40 for a follow-up appointment to obtain a prescription—despite this already being completed. The entire experience feels disorganized, misleading, and borderline fraudulent. No one seems to know what’s going on.
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Found is a Scam | Fraud
Do not download or join with this company. They have a made up intake process only for no one to show up for the consultant. After you paid your money they take you hoops & loops to get a refund. BTW I STILL haven’t received my refund.
Go with another provider & save your time & money.
Go with another provider & save your time & money.
Frustration
I am unable to confirm my doctor appointment, unable to get anyone in support. Phone number is not even working.
ZEPBOUND WORKS
Found has helped me loose over 40lbs. They made it easy to get on Zepbound without forcing you to try metformin or Wegovy. I wanted Zepbound and I got it. I couldn’t be more pleased with found. I recommend found if you want an easy way to get the medication you desire!
1 week in these are my CC charges and no response
I have another charge on my account and will proceed with cancelling my membership. I have started in one week and these are the charges on my account:
STC wellness 43.99
Found health 100
Found health 199
Found health 289
Found health 40
This is unacceptable. Response shows 24 hours, this is a joke
STC wellness 43.99
Found health 100
Found health 199
Found health 289
Found health 40
This is unacceptable. Response shows 24 hours, this is a joke
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