Poaching for no show fees
Scheduled an appointment for when I was supposed to be off of work early. I ended up not being able to leave and did not find out until right before I was supposed to leave. Emailed support to find out how to reschedule because it would not allow it in the app. Did not receive a response for 2 days , at which point they told me if I had rescheduled within 24 hours, I’d have been able to waive the fee. Seems like they purposely did not respond so they could ensure I’d be charged $100 for a no show fee.
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Mmeggasrrr
Terrible customer service
I had no problems with my providers. I really liked them. However, when I try to reschedule appointments in the app, it doesn’t work. When I try to call to reschedule since the app does not work, no one picks up their phone. They never return my call when I leave a message. The “concierge” chat does not respond in a timely manner, if at all.
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NNeesy113
Disappointing
Doc tried to convince me to go on a glp1 when I have diagnosed gastroparesis. Not chronic illness friendly. Not plus size friendly.
AAveragesized16
Issues
The app constantly has issues. Right now I can’t even get in because it is wanting me to rate my likeliness to tell a friend and it is jumbled up with the sign in button and just freezes when I try to get in.
TTeresaG3
No support, no lab results, no follow up, no communication and no prescriptions sent
Thought everything went well having a virtual visit with a physician who seemed very nice and knowledgeable. After, I could not access any lab results either through labcorp directly or through Allara. I was told prescriptions would be sent for me, no prescriptions showed up. I reached out to the customer service and no responses. I can’t believe I paid for this.
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MMbinCA99
