Terrible customer service
I had no problems with my providers. I really liked them. However, when I try to reschedule appointments in the app, it doesn’t work. When I try to call to reschedule since the app does not work, no one picks up their phone. They never return my call when I leave a message. The “concierge” chat does not respond in a timely manner, if at all.
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Disappointing
Doc tried to convince me to go on a glp1 when I have diagnosed gastroparesis. Not chronic illness friendly. Not plus size friendly.
Issues
The app constantly has issues. Right now I can’t even get in because it is wanting me to rate my likeliness to tell a friend and it is jumbled up with the sign in button and just freezes when I try to get in.
No support, no lab results, no follow up, no communication and no prescriptions sent
Thought everything went well having a virtual visit with a physician who seemed very nice and knowledgeable. After, I could not access any lab results either through labcorp directly or through Allara. I was told prescriptions would be sent for me, no prescriptions showed up. I reached out to the customer service and no responses. I can’t believe I paid for this.
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Unprofessional
I had a meeting with the Dietitian and she kept looking at her watch and pretending her service was going out and then finally ended up saying she had to go. She did apologize afterwards but it was a huge waste of time and something I used PTO for. It was seriously the most unprofessional thing I’ve ever been through.
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