Great start
It’s so helpful to chat with a real person & get science based insight. Our social media feeds are filled with advice that’s being given with ulterior motives. I’m already looking forward to my next session and will focus on a few small changes until then.
Helpful & Practical!
I am so thankful I found Fay. I never knew that something like this was even an option, let alone something covered under insurance. It is so helpful and relieving to actually talk to a human about this and find someone who cares! And all from the comfort of my home. Highly recommend!
Luana Serretiello
Excellent experience… excellent professional—very attentive and careful.
Very pleased! 🌼
I met with her for the first time today. She listened intently and shared feedback. My main goal was to ensure I am taking supplements that do not interact with my prescriptions as well as to learn about new supplements that will be beneficial. I am very pleased with how knowledgeable she is and was able to learn so much already. Thank you ❤️
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Unhelpful customer services
Since the beginning of the month, I have been back charged for appointments from January 2026 that were supposed to be covered my insurance and fall under the Fay Guarantee. Customer service was originally response stating this was an error on their end it would be refunded and then stopped communicating and began closing my tickets without ever reaching back out. I am currently out $300 that I am not supposed to owe anything for. I’m not the only one going through this, they have investigations with the BBB with other customers who are being charged various amounts from appointments that were previously covered for months. The company is going back in rebilling items just to get additional money! I have been more than patient and understanding but ignoring emails and closing tickets without and communication back is unprofessional.
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