Excellent
Very cordial and knows exactly what I need!
Love my nutritionist Diala
Working with Diala has been life-changing for our family! Not only has she been amazing for me, but she also works with my 14-year-old daughter and has helped her immensely in managing her PCOS. She is so knowledgeable, compassionate, and fantastic at creating realistic, sustainable habits. We couldn't ask for a better guide on our health journeys
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Very knowledgeable
Mital helps me stay committed to my nutritional and weight loss goals. I am very appreciative of her insight and support.
Lexye is the best!!
She is the prefect mix of empathetic and action oriented! I have picked up so many tricks to help address my stubborn weight and my PCOS.
Great nutrition app easy to use
I was connected with a fantastic dietitian, who took the time to understand my health history, and all the things that I need to be successful with this new nutrition plan. I highly recommend this app.
Appointment rescheduling
Once an appointment is rescheduled, cannot find the rescheduled date.
The interface needs work.
Room for improvement:
- how set up your insurance to pay your bill & see any amount that is not covered & the patient must pay
* I entered all my insurance information once, and it said that my insurance would be accepted.
* When I went to the same screen later, the screen was blank, I entered the same info again. It said that I had no insurance coverage.
- It is unclear if you have to pay everything upfront & get the bill from the RD
- how set up your insurance to pay your bill & see any amount that is not covered & the patient must pay
* I entered all my insurance information once, and it said that my insurance would be accepted.
* When I went to the same screen later, the screen was blank, I entered the same info again. It said that I had no insurance coverage.
- It is unclear if you have to pay everything upfront & get the bill from the RD
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Jaclyn’s food log
It’s been helping me mensly
Positive Consultation
I can’t wait to have my next session with Maria. I definitely believe she will be a great fit for me to work towards my nutritional goals!
Great service
Ron Lund is very helpful and very knowledgeable
Very knowledgeable
Mital is not only knowledgeable about nutrition and dietary needs, but is also emotionally supportive, knowing that true change requires step-by-step dedication.
Please Remove Streak Landing Page
I love this app for interacting with my dietitian but I absolutely despise the landing page telling you your streak with the animation. I log into this app to quickly upload journals, etc., and this landing page slows me down and reduces my usage. PLEASE remove it!!! Thank you!!!!
Apara
I worked with Aparna for several months, reviewing my nutritional needs in terms of my diet, medications and supplements. She was amazingly kind and encouraging, and even taught me how to prepare things in the kitchen that I wanted to learn.
At the end of my time with her, I felt better, was preparing more healthy food, and had more energy than I did before. I can’t thank her enough!
At the end of my time with her, I felt better, was preparing more healthy food, and had more energy than I did before. I can’t thank her enough!
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Elise Millen, RD
Elise Millen is a wonderful Dietician and a great person. She really cares about your progress and well-being. I highly recommend her.
Nutrition
Sarah is a great RD. She has the answers you want to help you on this journey. I have learned so much from her. I have lose weight and taking small steps because I want this to be a lifestyle change. Sarah is great and she is kind. I still eat the foods I like because she said don’t deny yourself. Eat in moderation. Thanks Sarah and Fay.
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Great start
It’s so helpful to chat with a real person & get science based insight. Our social media feeds are filled with advice that’s being given with ulterior motives. I’m already looking forward to my next session and will focus on a few small changes until then.
Helpful & Practical!
I am so thankful I found Fay. I never knew that something like this was even an option, let alone something covered under insurance. It is so helpful and relieving to actually talk to a human about this and find someone who cares! And all from the comfort of my home. Highly recommend!
Luana Serretiello
Excellent experience… excellent professional—very attentive and careful.
Very pleased! 🌼
I met with her for the first time today. She listened intently and shared feedback. My main goal was to ensure I am taking supplements that do not interact with my prescriptions as well as to learn about new supplements that will be beneficial. I am very pleased with how knowledgeable she is and was able to learn so much already. Thank you ❤️
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Unhelpful customer services
Since the beginning of the month, I have been back charged for appointments from January 2026 that were supposed to be covered my insurance and fall under the Fay Guarantee. Customer service was originally response stating this was an error on their end it would be refunded and then stopped communicating and began closing my tickets without ever reaching back out. I am currently out $300 that I am not supposed to owe anything for. I’m not the only one going through this, they have investigations with the BBB with other customers who are being charged various amounts from appointments that were previously covered for months. The company is going back in rebilling items just to get additional money! I have been more than patient and understanding but ignoring emails and closing tickets without and communication back is unprofessional.
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