Coach: great. App:glitchy
I enjoy working with my coach. Getting feedback and advice, workout plans, etc, and having accountability is great. But the app frequently has non-interactive overlays blocking any input. Sometimes it’s black and you can see the app content behind, sometimes it’s invisible. Closing the app or killing the app do nothing to help. The only way to fix is to restart the phone.
Show more
Coach was Great. Billing and Tech Support is Horrible
I really liked my Kickoff coach and the workout and nutrition guidance I received, which is why I’m giving two stars instead of one. Unfortunately, the way Kickoff handles insurance and customer support has overshadowed an otherwise positive coaching experience.
My insurance covers 12 nutritionist visits before additional authorization is required. CareFirst explained that my provider can request continued coverage by submitting the appropriate information showing medical necessity. Instead of helping navigate that process, Kickoff support has been slow to respond and has provided inadequate assistance with the reauthorization steps my insurer says the provider needs to take.
Making matters worse, once I reached the insurance limit, the app locked me behind an insurance eligibility screen. I can no longer access the rest of the app — including the account settings Kickoff tells customers to use to cancel.
That’s particularly frustrating for a service that advertises “No Hidden Fees,” “No Subscriptions,” and “No Contracts.” If insurance eligibility prevents someone from continuing, Kickoff should provide a clear transition process rather than locking the customer out of their account while leaving them to figure out cancellation, insurance and records issues through support.
I’ve also requested copies of my medical and billing records associated with the care billed to my insurance.
My coach was great. Kickoff’s administrative infrastructure and support have not been. For a company providing health-related services and billing health insurance, patients deserve much better communication, transparency and access when insurance requires additional authorization.
My insurance covers 12 nutritionist visits before additional authorization is required. CareFirst explained that my provider can request continued coverage by submitting the appropriate information showing medical necessity. Instead of helping navigate that process, Kickoff support has been slow to respond and has provided inadequate assistance with the reauthorization steps my insurer says the provider needs to take.
Making matters worse, once I reached the insurance limit, the app locked me behind an insurance eligibility screen. I can no longer access the rest of the app — including the account settings Kickoff tells customers to use to cancel.
That’s particularly frustrating for a service that advertises “No Hidden Fees,” “No Subscriptions,” and “No Contracts.” If insurance eligibility prevents someone from continuing, Kickoff should provide a clear transition process rather than locking the customer out of their account while leaving them to figure out cancellation, insurance and records issues through support.
I’ve also requested copies of my medical and billing records associated with the care billed to my insurance.
My coach was great. Kickoff’s administrative infrastructure and support have not been. For a company providing health-related services and billing health insurance, patients deserve much better communication, transparency and access when insurance requires additional authorization.
Show more
Worth every penny
I’ve been on this app about 3 years now. I’m 28, and this is the best shape I’ve been in my life, I’ve tried working out like 8 other times using fitness DVDs and online worksheet, though I found having a trainer has helped get my best results and build consistency: I definitely would have stopped training on about 5 seperate occasions so far if I didn’t. I lost 60 lbs, and right now I’m one of the most in shape people I know now, and my friend’s sister said I went from looking from a 3/10 to a 7.5/10. Even when I was unemployed for 2 months & I was asking my parents to help with rent money, I made sure to keep this app. I liked my trainer so much, that when they started offering free trainers that were covered by insurance, I still kept paying the $100/mo to keep the trainer I liked. I would definitely pay $100/mo to be in the shape I am in today, and I’m planning on keeping it until I die.
Show more
Needs work
My personal trainer & dietitian Lauren is the best and the reason why I have continued to use Kickoff but the actual app could use some upgrades, I am begging you for screen widgets that let me see my streak without having to go into the app. Or a widget that shows me the workouts I have scheduled for the day. And the screenshare feature needs more development because when I have tried to connect to my TV it kept glitching and it was so annoying to follow the workouts, I use my phone now most of the time but it would be nice to be able to connect to the TV and have it be as functional as the phone version. I even tried logging in from my laptop today and the app was not compatible. I think some upgrades to the app for a better user experience would take Kickoff to the next level.
Show more
Kickoff
Easy UI to work with.
Love the fact my insurance covers it!
The app still has a few bugs it doesn’t allow me to choose a photo from my library I’m running the app on iPhone 15. The black screen is finally gone, but the app does sometimes crash and close out. Fix and it will be 10 stars, not 5 🤗
Love the fact my insurance covers it!
The app still has a few bugs it doesn’t allow me to choose a photo from my library I’m running the app on iPhone 15. The black screen is finally gone, but the app does sometimes crash and close out. Fix and it will be 10 stars, not 5 🤗
