TERRIBLE
Don’t bother! They are a spam like company,no customer service number, no consistency with the coaches, their exercises aren’t visible on the app, their coaches cancel the appointments on you without notice. Then they will consistently charge your card $50 or more,cancellation fee. Waste of time!! Waste of money! It’s defrauding people and someone should report them to FTC and other agencies.
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Scam
My “trainer” was a dietitian. She told me weightlifting was too dangerous, and I should only do water aerobics. She told me the reason I haven’t lost weight is that I’m not eating enough calories. Total waste of time. She said she would refer me to another “trainer” if I wasn’t willing to follow her advice. Then, she didn’t even do that.
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Poor Customer Service
Coach was great, but the “support team” was not so supportive. After a few months, I suddenly was locked out of the app without warning. I was given a screen to re-verify my insurance info. It then said it could not verify my insurance but did not give me any contact info for support. My coach was unaware, checked with support and then told me supposedly my insurance was refusing to pay. He provided me two email addresses for the support team. Upon checking with my insurance, the last claim was two months ago and was paid. There are no denied claims. I have emailed support 3x with no response, and at this point I don’t even want to continue seeing this is how they operate.
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Can’t get it to work
Trying to create an account and verify insurance but the app is just stuck loading the verification page. Having trouble locating a customer service contact. Hoping to be able to get into the app soon to check it out.
App
It freezes sometimes but other than that I’m enjoying changing habits and working with someone who is holding me accountable for my actions.
