Glitchy platform and iffy staff
I don’t leave reviews like this, but I was really disappointed in my experience. The app itself is ok - maybe a little clunky to navigate. I had one initial session and mid-session, it froze. I tried to get back in and the app crashed. It’s clearly a new company and they were eager to get staffed. The RD I met with was on hold for a personal call when the session started which was unprofessional on its own, but he took the call with me on the screen and didn’t mute himself while discussing personal business. Really off putting experience both with the staff and the app.
Show more
Great dietitians; horrible workout UI
Dietitians are great, but their workout UI is terrible especially for those that might be excited that insurance is covering this. The UI is sticky and almost designed using Android design principles. I’ve raised many support tickets and hope to see this improve later on.
This was free for me and the UI was SO BADLY DESIGNED FOR WORKOUTS I PAID $200 elsewhere to get a better app.
This was free for me and the UI was SO BADLY DESIGNED FOR WORKOUTS I PAID $200 elsewhere to get a better app.
Show more
Busted
Can’t change # of reps in workout. Just changes the weight. Also can’t see the number being changed.
Was skeptical
Coach Farrah is best she knows her stuff no judgement from her she listens to you offers you courage to do more or less every time I look forward to her videos every Sunday morning bring me happiness for my week . We talk about everything food to calories what works best I need her she is available by txt and replies back . This company is best by all means my insurance covers it she puts a plan together for me either I can do it or can’t fine we adjust . I’m a bariatric weight loss surgery and she helps me through it with this portion size of eating an exercise to gain goals.. so blessed to find this amazing coach and company. No regrets…
Show more
Try this app
It really is free to use for me because insurance is covering it. It's been great having an easy place to log meals & exercise & have accountability check ins
Do it!
My insurance covers it 100%, it’s super flexible and user friendly and the coaches are legit! I’ve been using it for 3 months and am so much stronger and more energized now!
Service good, app terrible
I love my trainer/dietician - this review is not based off of the service itself but rather the app (since this is an App Store review).
Feedback included, but not limited to:
-The app firstly looks and feels vibe coded (I’ve vibe coded apps that look just like this).
- historical data on an exercise frequently does not display, the Apple will revert your weight that you had sent from the previous weeks so for instance
-if you had to change the weight on an exercise from 140 to 130 pounds the next time you go to the exercise back to 140 so you don’t know how you’ve actually improved over a week or what you’re supposed to really do.
-the app just decides when to present you with the rest period timer or not. Seemingly for no reason.
-Often times when you exit the app after completing workout, it will continue to beep the rest timer a few times, even if the app is closed. The first time it happened after the gym, I thought it was coming out of my car and I got scared that I had an issue with my car.
-the nutrition section needs a lot of work. It’s all AI powered and takes a really long time to load your calories in macros if you try to enter a meal directly in the app. I instead integrated a third-party calorie tracking app, which does work well. The syncs are frequent enough.
-the integration with Apple health is pretty good, again the syncs seem frequent enough. However, one very weird thing I noticed is that sometimes when you track it out, it will pull in your total calories instead of your active calories (Apple Watch users will know what that means). It seems inconsistent like I can’t figure out when it’s gonna pull one or the other and the developers definitely should amend the functionality to just pick one or the other and perhaps even display a tool tip letting you know which it’s showing.
-The recipe section is good for recipe inspiration, but you really can’t trust the macro posted there. Because for anything that uses meat, it doesn’t tell you what percent fat to use. For instance, it just says ground turkey instead of 93/7 ground turkey. So your macros may end up being completely different from what they’re suggesting in the app if you use a higher fat content meat, cheese, etc. this is really important.
Feedback included, but not limited to:
-The app firstly looks and feels vibe coded (I’ve vibe coded apps that look just like this).
- historical data on an exercise frequently does not display, the Apple will revert your weight that you had sent from the previous weeks so for instance
-if you had to change the weight on an exercise from 140 to 130 pounds the next time you go to the exercise back to 140 so you don’t know how you’ve actually improved over a week or what you’re supposed to really do.
-the app just decides when to present you with the rest period timer or not. Seemingly for no reason.
-Often times when you exit the app after completing workout, it will continue to beep the rest timer a few times, even if the app is closed. The first time it happened after the gym, I thought it was coming out of my car and I got scared that I had an issue with my car.
-the nutrition section needs a lot of work. It’s all AI powered and takes a really long time to load your calories in macros if you try to enter a meal directly in the app. I instead integrated a third-party calorie tracking app, which does work well. The syncs are frequent enough.
-the integration with Apple health is pretty good, again the syncs seem frequent enough. However, one very weird thing I noticed is that sometimes when you track it out, it will pull in your total calories instead of your active calories (Apple Watch users will know what that means). It seems inconsistent like I can’t figure out when it’s gonna pull one or the other and the developers definitely should amend the functionality to just pick one or the other and perhaps even display a tool tip letting you know which it’s showing.
-The recipe section is good for recipe inspiration, but you really can’t trust the macro posted there. Because for anything that uses meat, it doesn’t tell you what percent fat to use. For instance, it just says ground turkey instead of 93/7 ground turkey. So your macros may end up being completely different from what they’re suggesting in the app if you use a higher fat content meat, cheese, etc. this is really important.
Show more
Ghosted
Supposed to have a consultation with my personal trainer that began at 10am. It is now 10:43am and I was ghosted. An absolute lovely first experience with this service.
Coach: great. App:glitchy
I enjoy working with my coach. Getting feedback and advice, workout plans, etc, and having accountability is great. But the app frequently has non-interactive overlays blocking any input. Sometimes it’s black and you can see the app content behind, sometimes it’s invisible. Closing the app or killing the app do nothing to help. The only way to fix is to restart the phone.
Show more
Coach was Great. Billing and Tech Support is Horrible
I really liked my Kickoff coach and the workout and nutrition guidance I received, which is why I’m giving two stars instead of one. Unfortunately, the way Kickoff handles insurance and customer support has overshadowed an otherwise positive coaching experience.
My insurance covers 12 nutritionist visits before additional authorization is required. CareFirst explained that my provider can request continued coverage by submitting the appropriate information showing medical necessity. Instead of helping navigate that process, Kickoff support has been slow to respond and has provided inadequate assistance with the reauthorization steps my insurer says the provider needs to take.
Making matters worse, once I reached the insurance limit, the app locked me behind an insurance eligibility screen. I can no longer access the rest of the app — including the account settings Kickoff tells customers to use to cancel.
That’s particularly frustrating for a service that advertises “No Hidden Fees,” “No Subscriptions,” and “No Contracts.” If insurance eligibility prevents someone from continuing, Kickoff should provide a clear transition process rather than locking the customer out of their account while leaving them to figure out cancellation, insurance and records issues through support.
I’ve also requested copies of my medical and billing records associated with the care billed to my insurance.
My coach was great. Kickoff’s administrative infrastructure and support have not been. For a company providing health-related services and billing health insurance, patients deserve much better communication, transparency and access when insurance requires additional authorization.
My insurance covers 12 nutritionist visits before additional authorization is required. CareFirst explained that my provider can request continued coverage by submitting the appropriate information showing medical necessity. Instead of helping navigate that process, Kickoff support has been slow to respond and has provided inadequate assistance with the reauthorization steps my insurer says the provider needs to take.
Making matters worse, once I reached the insurance limit, the app locked me behind an insurance eligibility screen. I can no longer access the rest of the app — including the account settings Kickoff tells customers to use to cancel.
That’s particularly frustrating for a service that advertises “No Hidden Fees,” “No Subscriptions,” and “No Contracts.” If insurance eligibility prevents someone from continuing, Kickoff should provide a clear transition process rather than locking the customer out of their account while leaving them to figure out cancellation, insurance and records issues through support.
I’ve also requested copies of my medical and billing records associated with the care billed to my insurance.
My coach was great. Kickoff’s administrative infrastructure and support have not been. For a company providing health-related services and billing health insurance, patients deserve much better communication, transparency and access when insurance requires additional authorization.
Show more
Worth every penny
I’ve been on this app about 3 years now. I’m 28, and this is the best shape I’ve been in my life, I’ve tried working out like 8 other times using fitness DVDs and online worksheet, though I found having a trainer has helped get my best results and build consistency: I definitely would have stopped training on about 5 seperate occasions so far if I didn’t. I lost 60 lbs, and right now I’m one of the most in shape people I know now, and my friend’s sister said I went from looking from a 3/10 to a 7.5/10. Even when I was unemployed for 2 months & I was asking my parents to help with rent money, I made sure to keep this app. I liked my trainer so much, that when they started offering free trainers that were covered by insurance, I still kept paying the $100/mo to keep the trainer I liked. I would definitely pay $100/mo to be in the shape I am in today, and I’m planning on keeping it until I die.
Show more
Needs work
My personal trainer & dietitian Lauren is the best and the reason why I have continued to use Kickoff but the actual app could use some upgrades, I am begging you for screen widgets that let me see my streak without having to go into the app. Or a widget that shows me the workouts I have scheduled for the day. And the screenshare feature needs more development because when I have tried to connect to my TV it kept glitching and it was so annoying to follow the workouts, I use my phone now most of the time but it would be nice to be able to connect to the TV and have it be as functional as the phone version. I even tried logging in from my laptop today and the app was not compatible. I think some upgrades to the app for a better user experience would take Kickoff to the next level.
Show more
Kickoff
Easy UI to work with.
Love the fact my insurance covers it!
The app still has a few bugs it doesn’t allow me to choose a photo from my library I’m running the app on iPhone 15. The black screen is finally gone, but the app does sometimes crash and close out. Fix and it will be 10 stars, not 5 🤗
Love the fact my insurance covers it!
The app still has a few bugs it doesn’t allow me to choose a photo from my library I’m running the app on iPhone 15. The black screen is finally gone, but the app does sometimes crash and close out. Fix and it will be 10 stars, not 5 🤗
TERRIBLE
Don’t bother! They are a spam like company,no customer service number, no consistency with the coaches, their exercises aren’t visible on the app, their coaches cancel the appointments on you without notice. Then they will consistently charge your card $50 or more,cancellation fee. Waste of time!! Waste of money! It’s defrauding people and someone should report them to FTC and other agencies.
Show more
Scam
My “trainer” was a dietitian. She told me weightlifting was too dangerous, and I should only do water aerobics. She told me the reason I haven’t lost weight is that I’m not eating enough calories. Total waste of time. She said she would refer me to another “trainer” if I wasn’t willing to follow her advice. Then, she didn’t even do that.
Show more
Poor Customer Service
Coach was great, but the “support team” was not so supportive. After a few months, I suddenly was locked out of the app without warning. I was given a screen to re-verify my insurance info. It then said it could not verify my insurance but did not give me any contact info for support. My coach was unaware, checked with support and then told me supposedly my insurance was refusing to pay. He provided me two email addresses for the support team. Upon checking with my insurance, the last claim was two months ago and was paid. There are no denied claims. I have emailed support 3x with no response, and at this point I don’t even want to continue seeing this is how they operate.
Show more
Can’t get it to work
Trying to create an account and verify insurance but the app is just stuck loading the verification page. Having trouble locating a customer service contact. Hoping to be able to get into the app soon to check it out.
App
It freezes sometimes but other than that I’m enjoying changing habits and working with someone who is holding me accountable for my actions.
Buggy
After providing all of my personal private information, and getting matched with only 4 trainers total- none of them have any availability for this month, and the UI doesnt let me change months. So im stuck in the onboarding flow…
Not functional
The app has not been functional for 4 days. It opens but you can’t click on anything or scroll.
