Poaching for no show fees
Scheduled an appointment for when I was supposed to be off of work early. I ended up not being able to leave and did not find out until right before I was supposed to leave. Emailed support to find out how to reschedule because it would not allow it in the app. Did not receive a response for 2 days , at which point they told me if I had rescheduled within 24 hours, I’d have been able to waive the fee. Seems like they purposely did not respond so they could ensure I’d be charged $100 for a no show fee.
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Terrible customer service
I had no problems with my providers. I really liked them. However, when I try to reschedule appointments in the app, it doesn’t work. When I try to call to reschedule since the app does not work, no one picks up their phone. They never return my call when I leave a message. The “concierge” chat does not respond in a timely manner, if at all.
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Disappointing
Doc tried to convince me to go on a glp1 when I have diagnosed gastroparesis. Not chronic illness friendly. Not plus size friendly.
Issues
The app constantly has issues. Right now I can’t even get in because it is wanting me to rate my likeliness to tell a friend and it is jumbled up with the sign in button and just freezes when I try to get in.
No support, no lab results, no follow up, no communication and no prescriptions sent
Thought everything went well having a virtual visit with a physician who seemed very nice and knowledgeable. After, I could not access any lab results either through labcorp directly or through Allara. I was told prescriptions would be sent for me, no prescriptions showed up. I reached out to the customer service and no responses. I can’t believe I paid for this.
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Unprofessional
I had a meeting with the Dietitian and she kept looking at her watch and pretending her service was going out and then finally ended up saying she had to go. She did apologize afterwards but it was a huge waste of time and something I used PTO for. It was seriously the most unprofessional thing I’ve ever been through.
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Waste of time
Unfortunately, the provider I had through this app did not run the comprehensive testing needed to determine whether or not I had PCOS. I suppose she was satisfied in thinking that there was no way I could have the condition at the time because of my weight. Well, two years later and my current provider ran labs on EVERYTHING. Lo and behold, I am insulin resistant, and if it had been caught earlier maybe I could have received the help and care needed to avoid gaining 40lbs and excess hair in my body and face. Thanks for nothing.
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What a waste of money!
If I could give them no star I would. I saw both a nurse and a dietitian, both ranging between 100 to 150 a visit. So I sent about 1,000. The doctor basically told me a GLP-1 was the option since the inositol didn’t help and all the dietitian said was to up my protein and fiber. No meal plans or recipe ideas. Zero guidance. I expected so much more based on the cost and the ads stating that they care. This service is a scam in my opinion.
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Beware
This app sounds promising, but is not worth it. I emailed them prior to being seeing to be sure my insurance was accepted, they said it was. I had 3 appointments and was then told that my insurance did not cover the costs. It was near impossible to get ahold of someone because the phone would just ring and go to voicemail and if you message through the app, they can respond and close the message so you have to start all over again. Then I was charged twice $149 for the monthly membership fee when I never signed up. Try another app.
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Highly recommend for all women
The app is exceptionally user-friendly. Being able to schedule appointments quickly (skipping long wait times) and consult with a qualified professional from home has been a total game-changer. The doctor I saw is incredibly thorough, knowledgeable, and made me feel genuinely supported throughout my health journey, which stands in stark contrast to my previous experiences elsewhere. Every woman should use Allara.
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Multiple cancelled appointments
I signed up for this based on a recommendation from a friend. The whole point for me signing up was to be seen by someone sooner than the many months waitlist for the doctors around me. I have been subscribed for weeks and have yet to see someone. I’ve had two appointments canceled at the last minute for no reason. This is very disappointing.
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Very disappointed
So disappointed in my experience. Provider changed dose of medication, doesn’t even remember changing the dose until I reminded her that she did (umm maybe read your notes before getting on a zoom call with me from your living room?) then doesn’t respond to pharmacy requests regarding the dosage change. Despite multiple messages over several days, this issue still has not been resolved and I am now out of medication, which is extremely detrimental as I am very sensitive to hormonal changes. So incredibly disappointed and this has turned me off of virtual care forever.
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Improved over the years
There’s been definite improvements over the years to become a better than women’s health app. I would love the ability one day to place the recipes we favorite into creating meal plans with or with our dietician support. Also to have it feed into a shopping list
Disappointed
I was excited to have a great doc who cared but you can’t get in touch with a human at all after a visit. My meds were no longer available and no doc or Allara ever called me back. I requested via messages to have them change the dose or call me to get the med, no one ever did. They charge a lot for a service they are barely available. It is disappointing bc I loved the doc during the visit
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I feel tricked and now owe $
When I uploaded my insurance information into the app, they said “great news, we take your insurance”. I felt, how lucky! Now I can get the care I need. I just checked my email, and received a notice saying that, although they take my insurance, they don’t take my particular brand of insurance. Why wasn’t that discovered in the first place, I’ve had 3 visits so far! So they are going me a “courtesy” of charging me $125 for my session instead of 150. I now know I’ll have to expect another $300 in bills to arrive shortly.
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Be Wary
This company advertised that they take my insurance, took my information, let me book and have my first appointment, and then sent me a full price bill of $400+ for a 20 minute virtual appointment with no remorse. Once I canceled my next appointment, they are now all of sudden offering a $140/month unlimited without insurance (??) but the trust is already gone. Unfortunately I did really like my doctor and was looking forward to working with her.
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Allara is a scam
The app itself is fine, not especially user friendly but gets the job done I guess. As far as the services Allara provides, nothing beyond what a standard provider can offer despite promises of digging into hormonal health issues. They also claim to be totally covered by insurance but then will hit you with $100s of dollars of bills months later.
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Auto charged without notice.
I commented on an instagram post and was blocked. Allara will charge you for your visit without notifying you and will take your money without any notice. They will allow you to do your medical visits, saying your insurance was accepted, and then they will send you a bill and auto charge you in 3 days, even if you contact them to set up a payment plan. Be aware that once they have your credit card information they will use it without your consent. This is the second time I have been charged out of the blue and now have to file disputes against Allara health. Would not recommend using at all. Seek a private doctor instead.
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Do not recommend
Completely disappointed in the services provided by Allara. No one on their support team can provide the proper answers or are consistently providing conflicting answers. It’s impossible to just contact my provider directly and it’s been over 2 months trying to get my prescription prescribed to me with Allara not providing any actual assistance. I really wanted to love Allara because of the ease of use and having a provider easily accessible but I do not recommend using Allara.
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App doesn’t work
This is specifically about the app, but you’re unable to log in on the app making it unusable. It just circles back to complete profile over and over again despite having an active account.
